Sicily Travel Agents & Reviews

My sister and I had a wonderful trip to Italy thanks to our travel agent. He accommodated our specific requests and put together a very busy itinerary that allowed us to see a great deal in 11 days, which is exactly what we wanted.

He selected individual tours that were excellent and offered more than the typical tours I have experienced in Italy. That made a big difference to the quality of our experience.

Our travel agent's hotel choices met our request very nicely, all being well priced and well located, and providing excellent customer service.

Zicasso’s agent was always available for questions and clarifications, and he put together a last-minute add-on trip for us which was very special. We truly appreciated his customer service and attention to detail, and highly recommend him for your travel needs.

Zicasso’s travel agents were very diligent and very respectful in organizing a fabulous trip. Our hotel in Brussels was amazing, our hotel in Tenerife was very subpar. As a result, we switched hotels and found a much better one, and they were good enough to make arrangements to get our money back from the previous hotel. The hotel in Madrid was amazing and the tours were very good. I think the communication was excellent, as they had a person on call at all times to respond to us.

We could not have done this trip without the help of our travel agent and her team. We took my mom to Sicily for the first time, and it was such a remarkable experience. We had many adventures we would not have been able to come up with on our own. The level of detail Zicasso’s agents put together was well worth it. The itinerary was a mix of activity and downtime, perfect for a mom in her 70s!

We were very happy with the adjustments they made based on our requests. We were able to fit in a few things on the fly, making for a very customized experience.

We had a marvelous 10-day tour of Sicily arranged through Zicasso’s trip consultant. Our tour plan was ideal for activity level and allowed changes to take into account our special interests.

The process of selecting one of the several boutique hotels presented in each city or town was good, since we could screen each of the hotel websites and even choose a room to then advise our travel agent. We stayed in each hotel for one to three nights, leaving for a day or half-day excursion. Each was unique, including one with our room in a family palazzo. Each generous breakfast was unique to the hotel’s region.

All the drivers were punctual and provided comfortable vehicles to our hotels and tour sites.

Our English-speaking guides were extremely competent at each town or site we visited, with walking tours lasting approximately two hours. Adequate free time was available to explore the towns on our own, with shopping streets and selected dinner restaurants easily within walking distance.

Communication with the staff at our travel company was via WhatsApp and they kept in constant touch with us throughout. They immediately provided us with a new driver when the designated one became suddenly ill. Not a blip!

Our trip to Italy could not have been more perfect! Our travel agent did a spectacular job planning our incredible vacation. We had not been to Italy before and didn't know where to begin. She asked us about our interests and requests, and put together the most incredible package! It couldn't have been easier to navigate while we were there through the app.

Our tour guides were so friendly and informative! Our accommodations were comfortable and beautiful. It was so nice to have a daily itinerary within the app. We knew each day who our guides would be and had contact numbers for any needs.

On the rare occasion we had a question for our tour operator, she was very responsive, even with the six-hour time difference. Everything was planned perfectly and we didn't have to worry about a thing! I highly recommend Zicasso's travel partner for any trip to Italy!

This was our first trip to Italy and it was exactly as we had hoped for – a perfect balance of some wonderful tours, as well as carefully guided self tours to allow our own exploration of Rome and Florence. Zicasso’s travel company checked in daily and offered support and reminders. It was a wonderfully planned trip.

The trip was generally well executed. The private transportation was prompt and dependable. The hotels were fine (Rome was better than Florence, which lacked AC in the rooms) and well located. We appreciated the daily itinerary reminders on WhatsApp.

We were disappointed that there was no customized treasure hunt for the kids at the Vatican as advertised. It was just a regular private tour with no special, child-focused content/activity. This was one of the main reasons we picked this travel company over the other travel agency, so a bummer it didn’t happen.

There was also a miss with our cooking class. While we had an exceptional time with the chef, we didn’t get to do the “pick out the food at the local market” part since it was a national holiday and the market was closed. That is something the travel company should have caught upfront and adjusted the itinerary around, in my opinion.

My final qualm is around Cinque Terre. We were told (even after pushing back) that it wouldn’t be a good idea to stay a night or two there because restaurants and other venues would not yet be open. However, the villages were bustling and active; we definitely should have spent more time there.

We had a phenomenal experience from start to finish! My husband and I worked with our travel partner from Zicasso to book our honeymoon trip to Italy. We were connected with her immediately after inquiring about our trip. We spoke over the phone about what we were looking for: a few days on the Amalfi Coast to relax and get the seaside vibes, then Rome and Florence for more of a cultural experience. She totally nailed the vibe and worked with us extensively to ensure we stayed within our budget.

Through multiple iterations of our proposal, we landed on the perfect itinerary, with time to relax and explore (she even helped us add an additional day to our trip at the last minute with no hesitation).

The hotels she recommended were top-notch and the experiences priceless. From the private drivers to the boat tours, everyone went above and beyond in their service. We had the trip of a lifetime and I couldn't recommend Zicasso and our travel agency more!