African Safari Travel Agents & Reviews

Kathy and I have traveled extensively and have used guides from Zicasso at least a half a dozen times. I can honestly say that Dan and Mandy at the travel agency are the best trip team we have experienced. We just returned from a 16 day East African adventure that was nothing short of amazing. Every trip detail was planned for us and there wasn’t a single moment that didn’t go according to plan. Dan acted as our personal guide and not only was he a pleasure to be with, he also planned a number of small surprises throughout the trip that just blew our group away. Every part of the trip was custom planned from our tent camps, game drives, and our hikes through the Rwanda mountains to see the gorillas. Our trip focused on Kenya and Rwanda but Dan’s knowledge of the animals, local cultures and political history has hooked us on Africa. We will soon begin planning our next visit and this travel company will be our team again. Can’t wait for our next adventure.

I just got back from a wonderful 2-week trip to Southern Africa, and wanted to thank Zicasso for putting me in touch with the travel agency and Shannon, who did a wonderful job of constructing my dream trip! Everything was top notch and well executed, and Shannon was friendly, responsive (I'm very picky and made many revisions), and a great communicator. When there was a wrinkle (which fortunately was very rare), she was right on top of it (e.g., in one case, a lodge had booked us in their other property and tried to move us there, but Shannon showed them proof that we had booked over a year in advance, and insisted that we stay in the original property, and they honored that).

Here is my review of specific aspects of the trip:

Cape Town - I can't say enough about the hotel, which was one of the best we'd ever stayed in--both the property itself (it's a very modern and beautiful boutique hotel steps from the beach) and the customer service were wonderful. We stayed for 4 nights, and I can't imagine a better place to stay in Cape Town. We spent one night in the wharf area before coming to the hotel, and I'm so glad we opted to stay by the beach instead. Having a beautiful ocean view and being able to walk to the beach to watch the sunset every night was incredible. Also, the staff were over-the-top amazing - they were so flexible and accommodating (e.g., if you wanted breakfast early or late past the regular serving period, they would happily oblige; if you walked in with take-out, they would plate it for you and bring it to your room; they would also pick up take-out and deliver it to you). There were also many special touches - free wine, free stocked mini-bar, free hot cocoa and popcorn that they would deliver to your room any time - that we felt very cared for. One of the managers led us on a guided hike up Lion's head mountain, which was super fun (he not only brought tea and snacks, but is an excellent photographer and took beautiful photos of us that he shared), and I highly recommend it to anyone who is reasonably fit (the views at the top are outstanding). We also did a peninsula tour one day and an all-day food and culture walking tour the next, and highly recommend our guide - she was delightful and fun.

The lodge - Wow, I had read all the 5-star reviews of this lodge on a private reserve near Kruger before we left and wondered how it could ever meet such high expectations, but it exceeded them! This was more like 10-star than 5-star! The staff (much like the staff in our hotel in Cape Town) was so friendly and professional and responsive--they would do anything to make you happy. And like them, all of the warmth and special treatment felt genuine rather than fake or forced. The food was amazing (and plentiful - all meals and alcohol plus high tea was included), but what sets this lodge apart was the amazing rangers (we were lucky to have the head ranger, and his tracker). I learned so much from them about animal behavior, as they were incredibly knowledgeable (and extremely respectful) of the animals. As a result, we saw all of the big 5, multiple times (my favorites were seeing 3 different leopards and 7 different lions, including both male lions sleeping and after a kill, and female lions slowly hunting cape buffalo in the early evening). We met people at this lodge who had stayed at multiple other 5-star lodges, and they all said that this one was the best, which I can believe.

Victoria Falls - the lodge was the number 1 rated lodge in Victoria Falls, and though it was very nice, it did honestly pale by comparison to our lodge near Kruger (e.g., the outdoor bathtub and pool were both dirty and not usable; I'm not sure how to remedy this, other than to perhaps go in a different order to the trip, so that one ends in Sabi Sands). The staff were nice and the food was wonderful, and like our other lodge, activities were included (the guided trip to Victoria Falls was very informative as was the private "sundowner" river cruise we had on our arrival night--we saw male elephants engaging in "horseplay" in the water, a trip highlight; however, the game drive - no tracker and a much smaller park - paled in comparison to those we did in Sabi Sands). The optional (extra charge) elephant interaction at their sanctuary was really amazing, and we highly recommend it to anyone staying in Victoria Falls! The Falls itself were about 1/3 dry because we went following the winter dry season - Shannon had warned us about this in advance - so they were a little underwhelming, but I'm still glad we went, because we wanted to see them and weren't sure if we'd get back to this part of the continent on another trip. If you want to visit the falls, be sure to look up photos of how they look during certain months so you're expectations won't be violated.

Chobe River Cruise (Namibia) - I'm SO glad we did this cruise, because it was a great way to end our trip on a really high note. We originally wanted to book the Zambezi Queen (which is bigger, more modern, and more luxurious), but only the Chobe Princess was available for our dates, and we ended up getting the smallest one (4 rooms) of the three CPs.  I thought it might be underwhelming, but I was wrong. We had a great time on our small ship with 6 members of a German family, and the staff was wonderful (amazing food from Chef Edgar!) and doing "game drives" on the river turned out to be a game changer. Although we saw many animals during our land-based safaris, we did see different behavior from the water (e.g., we saw elephant herds cross the river; we watched baboon communities at play for 30 minutes at a time, whereas on land baboons would run away; we saw huge groups of 12 giraffe in an open field). Unlike on land, where you would sometimes drive 30 min or an hour in search of a siting, we saw animals the ENTIRE time were were on the small boat excursions from the larger boat--essentially, we'd spend 30 minutes watching elephants and then move to crocodiles and then to baboons and then to giraffes, etc.). Of my top recommendations for people going to Africa, it's to do this river cruise in addition to land-based safaris.

Thanks again for Shannon (and Zicasso) for making our dream trip come true--although we've been to many wonderful places (including Patagonia, Bora Bora, Australia/New Zealand, etc.), my wife and I both agree that this was the best trip we've ever taken. And we will be back!