Bali Travel Agents & Reviews

We just completed a great trip to Indonesia. We chose Zicasso’s tour company and their travel agent and we’re glad we did. We talked to a number of travel companies and ultimately went with our agent because he was extremely responsive, easy to work with, and very flexible with the travel planning through multiple iterations of our plans. We were celebrating our 40th wedding anniversary, along with my wife’s birthday, and every hotel had special celebrations and surprises for us, all because of our travel agent.

Coordinating the trip wasn’t easy as I started out 12 days before my wife to do a scuba dive liveaboard in Raja Ampat in far eastern Indonesia. My wife flew solo and reached Bali one day ahead of me to rest up from the long flights.

Our travel agent’s special services during the trip started with him providing airport escort services for all our flights upon arrival, as well as departures. This was tremendously helpful in navigating unfamiliar airports, collecting luggage, and co-ordinating connecting flights, as well as providing lounge services for longer layovers between flights. One escort was incredibly helpful in getting us rebooked on an earlier flight that had been delayed when our flight was also delayed. All the domestic flights were on regional carriers and experienced delays and cancellations multiple times. They handled all the rebooking and more, including checking us in for all the flights and sending us our boarding passes. It was a huge help. I can’t say enough good things about this service throughout our trip and many domestic flights. Thanks.

The agent met me on my arrival in Jakarta at 6am and brought some prearranged currency exchange, which was very helpful. He also arranged a day hotel at the airport in Jakarta for my long layover to Sorong, West Papua, in eastern Indonesia.

Our agent also met my wife upon her arrival in Bali 12 days later, along with our driver and tour guide in Bali. He provided currency exchange for her as well. Going the extra mile, literally on a different island to meet my wife and escort her to our first hotel, was greatly appreciated.

I joined my wife in Bali the next day and was again escorted to the resort an hour away by our agent, the driver, and tour guide. Great service. The first hotel at Keramas Beach was great, five stars, and on a beautiful black-sand beach. After recuperating for a couple of days, we headed to Flores island. I was able to leave my dive bag with our tour guide and driver, which was very helpful. An hour’s fight away was another awesome boutique beach resort. From there we were able to take a private speed boat to some beautiful islands and beaches, and to see the Komodo dragons.

After three days on Flores, we headed back to Bali for eight days of sightseeing. We stayed just outside of Ubud at another great hotel with beautiful jungle views. From Ubud, we explored Bali, doing multiple waterfall hikes, sacred temple water cleansing, rice field hikes, local handicrafts, village walks, visiting Ubud, and more. We had a great guide and driver. They knew out-of-the-way places, routes, back roads, unscheduled sights, and short excursions that really enhanced the experience.

From Bali, we went to Borneo via Jakarta, where I was again able to drop off my dive bag, which was helpful. In Borneo, we had a private riverboat for two nights, cruising the river and narrow passageways to visit three orangutan feeding sites. Although the feeding is a daily routine, watching the orangutans in the jungle was amazing. The riverboat had a great crew and food, and our guide was wonderful.

From Borneo we went to Sumatra to trek in the jungle and see orangutans in their natural habitat. We started out seeing a rehabilitation site for elephants that had caused trouble in the villages. We went trekking in the jungle, followed by tubing down a river, which was fun. After relocating to a national park, we spent three days trekking with our guides. Seeing orangutans in their natural habitat could be the highlight of the trip, although there were many wonderful sights and experiences. Then it was off to Singapore to rest for a couple of days before heading home. A great trip.

I can’t overstate what a great job our travel agent and his team did. Every hotel was great, with each providing special anniversary and birthday surprises, including special dinners, flowers on the bed on arrival with messages, massages, great food, great service, etc. The riverboat even had a birthday cake for my wife. All the extra services, including providing currency exchange, personal greetings, airport escorts, being able to drop off my dive bag twice, checking in routinely to make sure everything was good, providing great guides and drivers, private boats for the day trip in Flores, the riverboat in Borneo, and capping off with the jungle treks, really made for a great trip.

The trip was an experience of a lifetime, courtesy of our travel agent and his company. I would highly recommend them to anyone thinking about taking a private, personalized, special trip to Indonesia.

Our trip was great, and we have no complaints about the travel company, which was very supportive and responsive to any requests and last-minute changes of plans. 

We normally like to explore off-the-beaten paths when we travel, but instead, we felt like we were following more of the touristy crowd.

 As a young couple who enjoy adventure, we would have appreciated the guide helping us explore places that are more for locals.

 We noticed that the travel company was not too familiar with the hotels we stayed in and we think it might be important for the agents to see the locations in person to provide better guidance.

Our eight-day Bali vacation was a dream come true! I shared my vision of a 20th-anniversary trip filled with relaxation, sightseeing, and adventure, and Zicasso’s travel planners crafted the perfect itinerary. They were incredibly accommodating throughout the planning process, making adjustments until everything was just right. With Balinese tour guides and drivers, we gained valuable insight into the island and its culture. Our co-ordinator communicated with us daily to ensure everything was going smoothly and we were satisfied. It was my first time using a travel agency, and ours truly made our 20th anniversary special.

The trip was fantastic, and Zicasso’s travel company did a great job setting up all of the tours and arrangements, including the transit cards, train tickets, and Wi-Fi device.

Overall, we had a great time. First, I want to thank our Zicasso travel consultant, who helped us plan an itinerary that met all of our needs. She was very prompt and incorporated our feedback.

As first-time travelers to Southeast Asia, we wanted a travel company that would tailor a trip to our wishes, provide seamlessness as we moved among the countries, and be responsive to daily changes that might occur. Zicasso's travel operator was all that and more.

From the extremely helpful pre-trip consult to the back and forth regarding various possibilities, the proactive recommendations based upon deep experience in the areas, the carefully selected guides and drivers, and handling little wrinkles as they occurred, our travel agent and his team were absolutely tops.

We loved each stop and, as a result, have become promoters of visiting such a fascinating and welcoming part of our world.

The moment I spoke with Jasmine from the travel agency for the first time, I knew that I was going to work with somebody who would understand my interests. Not only were Jasmine and her team accommodating, but they made sure I was able to get some rest in certain aspects of the trips where they could anticipate I would need a break. Very, very organized. They knew how to coordinate the entire trip, especially since I traveled to four islands (Java, Borneo, Bali, Nusa Penida). The whole team was very accommodating, and I do not have enough words to express how great I felt about their service.

When I arrived in Jakarta, I was immediately greeted by airport staff who helped me get my luggage and take me to the hotel. I was then met by the team who took time out of their busy schedule and showed me the Jakarta airport and Jakarta. They even took me out for dinner where I had an authentic Indonesian meal for the first time. Afterwards, every day, I was picked up by assigned guides and drivers who I felt safe with and could trust for that day. I learned so much about Indonesia, its history, and its cultures. All the guides were friendly and very informative, making sure I felt comfortable. They even asked me questions about America, my culture, and my philosophy. The team made sure I got to every site and made sure I was safe throughout the trip. Even all the hotels and resort areas I stayed in were amazing, clean, and beautiful.

Overall, I highly, highly recommend this travel company to everyone who wants to visit Indonesia. I was heard by them, I felt safe with them, and I was able to trust them. They treated me like a family member and I had a very memorable experience!

Our family of four traveled to Japan, visiting Tokyo, Kyoto, and the Hakone area. The Zicasso travel agency put together great properties. We loved the locations of each and their amenities. We had excellent seats on the bullet train. Our driver and tour guide in Kyoto were outstanding!

We felt there was definitely a communication misstep with our plans for Tokyo however. Our driver/guide was very lovely, but not very definitive on what we were doing each day. We felt we had communicated with the driver and the travel company as to what we wanted to do, but for example, when we went to do our food tour of Tokyo, it was paired with a visit to the fish market. We asked if the food tour was after the market, to which our guide said yes. However, about two hours into the fish market we realized that was his idea of the food tour. There was no specific plan of what we were to try and no explanation of the items. Instead, we walked around and bought a few things we wanted to try. We shared everything as we were saving room for the food tour that really never happened. It was frustrating as we felt our guide was more of a driver and less of a guide. Communication was definitely a factor, which is why we hired the travel agency.