This travel team provided a custom trip that was perfect
in every detail. They reached out several times while I was in country to make sure the trip was going smoothly. All guides and accommodations were great. I would definitely recommend them and will use them again when going back to southeast Asia.
Very pleased with trip. Have no hesitation in recommending
the company to fellow travelers. Impressed with - Company ethos and integrity (gave a refund when we declined excursions or changed room categories)- Service (transfers, guides, cars, drivers)- Responsiveness But they can/should do better ...... For our budget and travel history, the agent was inexperienced and lacked detailed knowledge - Encouraged us to take full day excursions, when we were better taking half days and spending the remainder at our leading hotels- Did not warn us that we would be staying at a hotel in the middle of Water Festival celebrations in Siem Reap (awake all night) - We having provided criteria, agent should have recommended a hotel in Phnom Penh in Cambodia.- Restaurant recommendations were too numerous, too general and out-dated
I highly recommend this tour company! The trip planner was
great to work with and helped us plan a wonderful honeymoon. The accommodations, travel and transportation, and all of the tours/activities were excellent. The planner had great communication with us throughout our trip to make sure we were doing well and we were well informed about our scheduled tours and travel. All of our transportation to and from the airports and to our tours went very smoothly. We enjoyed all of the hotels we stayed at and were very pleased with the quality of our accommodations. Our planner helped us pick awesome tours/activities, we enjoyed every single one. I would recommend this tour company to any friend or family member planning a trip to Asia, especially Thailand!
Had an amazing vacation that was completely tailored to
our family. Biking, kayaking, rock climbing, island hopping. Each tour was fantastic and our trip planner and his team were in contact everyday reconfirming itinerary and making sure our trip went smoothly. I would highly recommend this travel team to my friends and family members who may be traveling to Asia.
We toured Vietnam, Laos, and Cambodia for 23 days in
February/March 2019. This was the third trip we initiated through Zicasso, and once again they connected us with an excellent custom-travel company. Thanks, Zicasso! As usual, we reviewed proposals from several tour companies, and selected this travel company for two main reasons: 1) they are locally based in Saigon, as compared with the others, which are based in the US; and 2) their pricing was considerably lower than the others. They put together a fantastic tour for us, meticulously planned to the last detail.Designing a custom trip of this scope was somewhat complicated, but our travel planner made it a pleasure. We had several extended phone conversations with him that enabled him to learn our interests, travel style, and preferences. We were in touch almost on a daily basis by email for a time, working out details. We fine-tuned the initial proposal he gave us, and made one significant addition–extending the trip by two days in Phnom Penh, which it turned out made a particularly deep and lasting impression on us. In the end, we felt that all the activities, sites, hotels, restaurants, and people involved in our tour were a perfect fit for us. Each day was amazing, and amazingly different from the others.
This travel company handles their clients with a true personal touch. Our travel planner was always responsive to our frequent emails sent in the months and weeks prior to our trip. He took care of visa procedures for Vietnam, securing permits for us to enter Vietnam, and arranging for a special agent to meet us and assist with obtaining visas upon entry. While we were in Saigon, our first stop, our planner took us out for coffee, and we established a great rapport. He has very broad knowledge of SE Asia and has personally selected the very best hotels, programs, services, and touring experiences for his clients. He gave us his cell number and told us that we could reach him directly 24/7, and each of our guides was likewise always reachable. In fact, however, the numerous transfers and connections in our itinerary all went without a hitch, so that there was seldom a need to reach anyone by cell. The guides were a particularly important part of our experience. All were knowledgeable, engaging, and fluent in English. They were each very interesting individuals who represented their particular regions very effectively. We got to know our guides as people, and through them we came to understand their cultures more deeply. We discussed a free range of topics, including politics, religion, and our families and backgrounds. They seemed as interested in learning about us as we about them. Our tour included numerous day tours, classes, and dance and music performances that this company subcontracted out to local companies, schools, and artists. These were uniformly top-notch in every way. Again, it was evident that this travel company selects only the best for its clients.
We chose a range of four-and five-star hotels, and all were very fine, affording a nicely varied set of experiences, ranging from a grand luxury hotel to fairly rustic quarters in a homestay (B&B) in the Mekong delta. Excellent breakfasts were always provided. We often ate dinner in the hotel restaurants, and they were very fine as well.
In sum, this travel company is a superb company. The tour they designed for us was exciting, educational, memorable–truly one of the best we have ever taken. They receive our highest recommendation.
I was told about Zicasso through a friend. I inquired about
a trip and that’s how I was introduced to my travel specialist with this travel company. Booked my 16 day honeymoon with the travel company and it was everything I thought it would be and more. The experience was great and working with my travel specialist and our guide was so easy. I will definitely use Zicasso again for other locations and this travel company for when we go back to Asia.
We just completed our first family vacation to Japan.
We had the pleasure of visiting Tokyo and Kyoto over 9 days.This travel team is awesome! We had options with other agencies and chose this travel team given the combination of American owner with authentic and extensive Japanese experience. From the start we knew this was the right decision. We worked with our trip planner and she was great! There were no language barriers (which occurred with other local agencies). Response was proactive, immediate and thorough. We had an uncommon traveler in our family -
a 2-year-old toddler. Our planner was patient, kind, thoughtful and considerate. No question asked was too small or stupid. The itinerary was fantastic! This travel team worked our “must do” activities into a broader itinerary to ensure we experienced the best of Tokyo and Kyoto. The team was flexible and adaptable as we made changes and additions to our itinerary. During the trip, we highly appreciated the detailed support including airport arrival assistance, transportation (including providing bullet train tickets in advance), detailed Metro instructions, and hotel/tour vouchers. The tour guides the travel team partners (with one exception) are amazing and fantastic.Our family has traveled fairly extensively in Europe and Asia. This was one of the best family vacation experiences ever. Thank you!!
From start to finish, we had an incredible experience planning
our dream trip to Vietnam with our travel designer from this travel team. The designer was so knowledgeable about the region and gave us tons of wonderful and creative ideas and suggestions to plan a customized itinerary that reflected our interests. The travel designer was responsive, kind, very organized, and always encouraging. We would absolutely plan another trip to Asia with her and recommend that you do the same!
I could not have been more pleased with everything about
the month-long trip in Southeast Asia. From the planning (knowledgeable, efficient, quick, accommodating, friendly) to the trip itself and then the followup, everything was tops. What I liked most was the willingness of the travel planner at this travel company in Montreal to modify the original itinerary that had been provided by adding some free days, adding additional requested sights, deleting others, and upgrading to a few specific hotels when I requested them. Guides in every location were absolutely wonderful--people I would have selected to be my own friends. This was especially appreciated since I was traveling alone. When I arrived in Seam Reap, Cambodia I was invited to tea by the travel company's management team in Southeast Asia to make sure the trip was moving along as planned and what could make it better.Before booking with this company I checked with several other travel tour companies but none impressed me as much. As for cost, I found the customized tour through this company with private guides and private drivers compared favorably with the price of group tours. Considering the detail that goes into planning a trip like this I was surprised at the end of the month-long trip that everything had been planned and executed perfectly. My advice to others: look no further for trip planning; go with this travel company; you will most assuredly not be disappointed.
Hello readers,I have requested my honeymoon trip to Bali
through zicasso and thankfully I got “this travel company” recommended to me I have to say everything I could imagine and planned in my head they have beaten it.from planning the trip till the end I can not have a single critic(service)5 star -( car )clean felt like in business class - informative guide & sense of humor. Not sure what else to cover.They make you feel like king and queen.Kindest regards,Talal
The entire process with Zicasso and our travel agent was
seamless from start to finish. The Zicasso staff was very friendly and our travel agent, though based in Thailand on a completely opposite timezone, was accommodating to our schedules and availability for calls. He took the time to listen to what we wanted for our honeymoon in Thailand and presented ideas in a very organized fashion. When we asked for additional recommendations, everything he came back with was in line with what we wanted. The trip itself was as perfect and smooth as could be. Every driver and tour guide was timely and friendly. We never had to worry about a thing, everyone was helpful and willing to answer all of our questions. Our trip time was split between activity and leisure and the agent made a good balance. He and his coworkers checked in on us through an App during the trip and made sure we had everything we needed. If there were any issues, they were quick to address and fix them. I couldn't be happier with our experience with Zicasso and I highly recommend using this travel agent for your Asia travels.