Vinh's Travel Agency
Based on 109 reviews
The most well planned and brilliantly supported tour of Vietnam. The drivers and guides were exceptional; we are viewed them as friends by the end of our time with each. All accomodation and meals were also of a very high standard. It was wonderful for Vinh, Director os Sales, to personally come and meet with us, as well as calling us on our immediate arrival from our international flight. We felt brilliantly supported and cared for the entire time and did not, for one moment, need to worry about anything.
Allison's Travel Agency
Based on 27 reviews
Overall, a very positive experience. What I love about traveling is what you learn about yourself and how you respond. The travel agency offered the vehicle for this to become a reality. The agency and partners usually came through without a hiccup. There were three outstanding guides: one in Siem Reap, in Chiang Rai, and in Vientiane. They were knowledgeable and spoke excellent English. All accommodations were excellent and most guides offered restaurant suggestions within walking distance. The timing of tours and length offered the right amount of time to enjoy the highlights. Also, guides were able to add suggestions based on our interests.
Lenny's Travel Agency
Based on 159 reviews
Wow, what a trip! What an adventure! We cannot say enough good things about the travel agency, Lenny and his team. From the very start of our travels, the team was on hand, catering to our every need and staying one step ahead of us. We were greeted at airports, bustled through customs and baggage, driven by expert drivers to our beautiful accommodations and then met each day by knowledgeable and fun tour guides taking us to the top tourist spots as well as the little known, hidden gems that most non-locals would not know about. With the travel company on the ground, we were able to enjoy our days, immersing ourselves in the culture, history, food, nature and beautiful sites of Thailand, Siem Reap (Angkor Wat), Chiang Mai and finally Phuket. We loved experiencing all the must-sees and at the same time, having local guides at each destination that could take us to more remote, lesser-known destinations, and fill us in on the local flavor, customs, current and recent history of the people, including government, religion, economic situation, traditions and even some of their family backgrounds. Very warm and personal, yet professional at the same time. Not to be missed were the various food tours and tastings in Bangkok, at the floating market south of Bangkok, and in Siem Reap. And learning about the local hill tribes and Lanna cultures, going to the highest point in Thailand, bathing the elephants, and kayaking around the caves in Phra Nang Bay. Did we mention the spectacular Wats everywhere? Wish we were still there, just anticipating our next day's adventures, with the travel agency managing every detail in the background. Thank you Lenny, and the rest of the team and their on-the-ground guides for an absolutely perfect vacation!
Suzie's Travel Agency
Based on 156 reviews
The trip was fun and exciting and went very well. The guides chosen were very knowledgeable and attentive. Logistics were good as well. Suzie and the team were all very attentive.
Jeremiah's Travel Agency
Based on 78 reviews
Amazing Experience. Just arrived home from our month-long trip to SE Asia (Vietnam, Cambodia and Thailand) and could not be more thrilled with how things went. We worked closely with Charles, whose expert knowledge of this part of the world and client-focused attention, created an itinerary customized and personalized for our interests and priorities. This is a service-oriented organization demonstrated from planning through execution. Charles and his staff (special thanks to Bruce!) took care of all intra-trip flights, hotels, transfers, guides, drivers, excursions and visas. The hotel choices were terrific. The guides, so knowledgeable, provided an enriched experience of the local culture. Special shout out to our guide, who guided us through the north of Vietnam. This travel company is a top-notch organization.
Dai's Travel Agency
Based on 52 reviews
Our experience with this travel company was exceptional. Couldn’t be happier. The process of setting an itinerary was enjoyable as our travel agency provided personal attention to ensure we planned the trip we wanted and responded quickly to several requests for changes in location and activities. We definitely felt a connection with our representative. Once we started the trip, our accommodations were stellar, our guide an absolute treat, and our driver kept us safe in the chaos that is Hanoi traffic. The itinerary spanned the gamut of food, culture, history, and sublime geography. The individuals we worked with from our travel company were courteous, responsive, knowledgeable, and a joy to deal with. We are very much looking forward to another trip with them in the future.
Michael's Travel Agency
Based on 314 reviews
This was an excellent company to work with. We would recommend to all. However I want to preface this review by stating that this trip was planned back in Jan. of 2020, prior to the Chinese virus disaster, and that this trip was postponed in March 2020 for 3 consecutive years. Our original travel planner left the company, and a new one was installed to carry on this trip to completion, (she did a great job). The goal of our trip was based on cultural aspects and the people of the countries visited. Despite setbacks, all and all this was a good trip. Of course, there were several instances beyond everyone’s control that caused this trip to be less than stellar. Weather (pollution). We didn't see the sun for 30+ days, and changes due to the Chinese virus. The explanation of events and itinerary were far more glorious than received. Not bad, but different. But all in all it was a great trip nonetheless. Yes we would recommend to all.
Eric's Travel Agency
Based on 60 reviews
Eric and the travel agency were absolutely fantastic! The communication was top notch, the overall experience was exactly what we had hoped for. I loved the balance of activities, the fact that Eric really took time to understand our desires, and the quality of the places we stayed, the length of time in each, and the overall trip flow — everything was fantastic. Eric was also really communicative and prepared, had everything worked out seamlessly, and even met us in person in Bangkok when we arrived to go through everything. We couldn’t be happier with our time and hope to work with Eric and his team again!
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Travel Agent Review: Vietnam, Cambodia, Laos & Thailand, Sa Pa, Hanoi, Culture, Food & History, 5-Week Trip
“Amazing 5 week holiday in Indochina”
Our tour planner, from the tour company, organized an amazing luxury trip for my husband and I in January/February 2019. We had private guides and drivers throughout our trip to Vietnam, Cambodia, Laos and Thailand. During our holiday, we also had 7 scheduled air flights (the most efficient way to see these countries) between the various locations we visited and we were delivered and picked up on time in every place.
The itinerary was excellent and well planned to ensure we saw the highlights of this area. Our tour planner worked very hard to include any ideas of sites we wanted to see and her email response time was exceptional.
Our guides were generally very good and we particularly enjoyed Mike (Hanoi) and Khuong (Hanoi and Sa Pa) who both had excellent English.
Our tour planner recommended all of our hotels and we were delighted with them It truly was the best and most efficient, stress free way to see Indochina and we highly recommend this tour company.
Travel Review: Thailand, Vietnam, Cambodia, Myanmar, Laos, Hanoi, Halong Bay, Chiang Rai, Siem Reap, Golden Triangle
I am happy having chosen Zicasso's travel company partner. I've never known a tour operator as patient and as accomodating as our two specialists. Our trip was so amazing. Exactly how we wanted it to be. So awesome to have been able to visit 5 countries with the Golden Triangle in a short period of time. My husband loved the cooking classes at our resort and Hanoi. We so enjoyed the Vietnam street food tour by Vespa. Everything, just everything was absolutely anazing. This was a trip to remember. Thank you very much.
Review: Luxury Vietnam, Laos, Cambodia & Thailand Trip, Halong Bay, Hoi An, Hanoi, Cooking with Locals, Angkor Wat Sunrise
From the initial contact with our travel planner from this travel company to our return flight to the US, the memorable journey was seamless. Our travel planner listened to our interests and designed a balanced trip to fit all the various activities and sites we requested. We communicated through numerous emails and our travel planner was always quick to respond and eager to please. We visited four countries over a month of travel and each destination included a private guide and driver who were all punctual and informative. The comfortable accommodations varied from a 5 star resort hotel to several boutique style hotels and even overnights on a cruise in Halong Bay and a private sampan to cruise the Mekong Delta. A comprehensive itinerary which included all the major sites and opportunities to learn about the food and culture was well planned and created with many memorable moments – bike cycling in Hoi An, dinner with a family in Hanoi, cooking lessons in Vietnam and Thailand, sunrise at Angor Wat etc. etc. Our travel planner arranged for expedited service as we entered each country and this saved hours of standing in line to complete the unique requirements of each country. Overall we were more than pleased with this fabulous trip and would highly, recommend working with this travel company.
Review: Thailand, Cambodia, Laos & Vietnam, Chiang Mai, Luang Prabang, Siem Reap, Ho Chi Minh City, Bai Tu Long Bay, Bangkok
My husband and I decided on a custom trip to Indochina to celebrate our 32nd anniversary. As an avid traveler I always prefer to do my own planning, but dealing with the logistics of covering 4 countries in 24 days where there are 3 alphabets I was unable to read did not sound overly appealing. I compared 4 travel agencies in both the U.S. and Asia. Having utilized Zicasso once before, I selected one of their recommendations as the best fit. Our travel specialist, who is the founder and co-owner of his company, was a newcomer to Zicasso. He was professional, thorough, and accommodating in designing our customized journey. From our initial phone conversation to the extensive emails I sent, our trip evolved over 6 months of planning. Throughout the process, our agent responded promptly to countless questions and truly listened to my input and needs.
We requested a fairly fast-paced trip with some downtime at the end to relax. We wanted to have a variety of hands-on activities and authentic cultural experiences with an opportunity to get off the beaten path and away from crowds of tourists. Although I had done extensive research on my own, our agent offered many additional suggestions tailor made to enhance our travel. He was open to and appreciative of honest feedback (even during the trip), always striving to provide the best possible travel experience. Our vacation took us to Bangkok, Ayutthaya, Chiang Mai, Luang Prabang, Siem Reap, Ho Chi Minh City, Ben Tre (along the Mekong), Hoi An, Ninh Binh, Hanoi, and Bai Tu Long Bay. The trip included 6 internal flights, a 2-night cruise, 4-5 star hotels, 3 food tours, 2 shows, expedited visa service, private guides and drivers, and all entrance fees and activities. Food, when included, was abundant and delicious. All hotels were excellent and beautifully appointed.
There were a few glitches during our journey. Since I had worked as a tour guide myself, having enthusiastic and engaging guides was a top priority for me. We had fabulous guides in Luang Prabang, Ho Chi Minh City, and Hanoi- guides whose knowledge, passion, and personalities made their culture come to life. Several others, however, did not measure up, and this was a huge disappointment. Since the company is based in Vietnam, I wondered how much control they had over guides selected in other countries. Another problem we encountered is that, after a flight delay, there was no official to meet us at the airport in Ho Chi Minh City for expedited visa service. We contacted our travel specialist in Hanoi who tried his best to help us, but we still spent over 2 hours getting through the process. As an apology, he upgraded our hotel room in Hanoi for 3 nights and treated us to a luxurious dinner. Sometimes there are unforeseen hiccups while traveling and we were most grateful for this kind gesture.