
Lenny's Travel Agency
Based on 148 reviews
Destinations:
Verified Review
Our trip to Vietnam, Cambodia & Thailand was a huge success! Our travel agency: Flawless & Seamless are the first words that come to mind. They made our trip memorable! The itinerary they curated was thoughtful & well paced. Their attention to detail was evident throughout the experience. Special mention to Lenny for his expert level planning and execution. Special mention to the team for their continuous care and daily planning the whole trip. WE ABSOLUTELY RECOMMEND THIS TRAVEL COMPANY FOR YOUR TRAVEL NEEDS! We will be back someday and will not think twice about using their services. Thank you, thank you!!!

Vinh's Travel Agency
Based on 102 reviews
Destinations:
Verified Review
We have just returned from the most incredible visit to Vietnam and Cambodia! Vinh and his entire staff at our travel agency could not have provided a more sensational and well-organized experience. When we first envisioned Southeast Asia as a destination, I approached several companies. We are very well-traveled and had certain expectations and desires in mind. Vinh, was not only the most responsive and understanding of those desires, he was also the most affordable! For 18 days we had outstanding English speaking guides, excellent drivers and the kinds of adventures that we will always remember. They arranged all our hotels, in-country flights and tours. Visas were procured as well as fast-track customs/immigration processing. There was nary a glitch nor a hiccup along the way. This travel company is a professional and reliable organization that we cannot recommend enough should you consider traveling to Vietnam and/or Cambodia. And you SHOULD absolutely consider it!!

Allison's Travel Agency
Based on 24 reviews
Destinations:
Verified Review
Allison and her colleagues at this travel company provided superb service and advice from start to finish, and this was over a LONG time. We originally booked with them to travel to Sri Lanka in 2020. That trip got cancelled twice due to Covid and once due to the tremendous instability in Sri Lanka this year. Throughout these ups and downs, Allison stayed upbeat, encouraging, but completely open to making changes to accommodate these developments, including finally shifting the entire trip to India, where we had a wonderful trip.In addition to planning an enjoyable and stimulating itinerary that matched our interests and tempo well, our travel agency provided terrific staff and agents every step of the way. We never had to worry about something going wrong and always had the wonderful Sahil just a WhatsApp away for any questions or changes we wanted to make. They were all excellent and also seemed to be very happy working for and with this travel company, which we appreciated.

Ambrose's Travel Agency
Based on 29 reviews
Destinations:
Verified Review
We worked with Ambrose at this travel company and had an amazing trip to Cambodia, Vietnam and Thailand. We were planning our trip around a wedding in Khao Lak, Thailand, and were looking to squeeze in a lot in the week and a half before. Working with Ambrose and his team was so easy from start to finish. Ambrose is super responsive which was something I noticed from the moment we were paired via Zicasso. My fiancé and I had a ton of questions which he patiently and thoroughly answered. The only thing we booked ourself was our departure and return flight to the trip and the hotel for the wedding (which was outside our travel with our travel agency). Everything else was handled by our travel team. Our itinerary was incredibly thorough, and included all of our flights and transportation during the trip which was amazing. The itinerary also included information about e-visa applications, local culture and tipping, and other handy information. Ambrose consolidated all of our information into a neat package within the itinerary which was easily accessible online and via the travel App. He was super accommodating when we had to make a last minute change about a month before the trip because the bride changed the wedding dates. While on the trip everything was seamless and we did some really incredible activities. Our local guides and drivers were always on time and waiting when we arrived and for every activity planned. Ambrose and his team were also available via chat in the travel app while we were on our trip. Just one thing to note is that once the trip starts any changes are liable to the customer. We had a minor miscommunication at the end of our trip and did not realize that by cancelling a transportation we no longer required would not be refunded. Overall Ambrose and his team were excellent to work with and we had an incredible trip. I would definitely recommend them and would use them again if/when we take another Asia trip.

Jeremiah's Travel Agency
Based on 71 reviews
Destinations:
Verified Review
My family and I trusted Charles from our travel agency to plan our international family reunion. Our reunion included nine people from ages 11 to 71 with varied interests and capabilities. Managing a trip for a family that spans four households, two countries, three age generations, and multiple dietary restrictions could not have been easy, yet Charles did it.In the initial planning phase, I was immediately impressed by Charles’ quick replies and details. During the trip, the team continued to be incredibly responsive. All the feedback my family and I provided throughout the planning process and during the trip was received positively and addressed.I will absolutely use this travel company again for future travel.

Suzie's Travel Agency
Based on 151 reviews
Destinations:
Verified Review
First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!


John's Travel Agency
Based on 156 reviews
Destinations:
Verified Review
The travel company worked with me to build an appropriate budget and itinerary that covered as much history, culture, and adventure as possible. Our honeymoon was the perfect mix of privately guided and free-form travel. The guides that we were partnered with and the experiences were top-notch. I would recommend this company to anyone looking to explore the far east!

Hien's Travel Agency
Based on 1 reviews
Destinations:
Verified Review
Our trip to Thailand was amazing! Everything was planned perfectly by the agency. Pickup from the airports was on time and our tour guides were beyond spectacular. The knowledge they presented during our tours and drives was very helpful. The lunch places they took us were absolutely delicious! Def will refer our friends and family.
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Travel Agent Review: Vietnam, Cambodia, Laos & Thailand, Sa Pa, Hanoi, Culture, Food & History, 5-Week Trip
DS
“Amazing 5 week holiday in Indochina”
Our tour planner, from the tour company, organized an amazing luxury trip for my husband and I in January/February 2019. We had private guides and drivers throughout our trip to Vietnam, Cambodia, Laos and Thailand. During our holiday, we also had 7 scheduled air flights (the most efficient way to see these countries) between the various locations we visited and we were delivered and picked up on time in every place.
The itinerary was excellent and well planned to ensure we saw the highlights of this area. Our tour planner worked very hard to include any ideas of sites we wanted to see and her email response time was exceptional.
Our guides were generally very good and we particularly enjoyed Mike (Hanoi) and Khuong (Hanoi and Sa Pa) who both had excellent English.
Our tour planner recommended all of our hotels and we were delighted with them It truly was the best and most efficient, stress free way to see Indochina and we highly recommend this tour company.


Travel Review: Thailand, Vietnam, Cambodia, Myanmar, Laos, Hanoi, Halong Bay, Chiang Rai, Siem Reap, Golden Triangle
MM
I am happy having chosen Zicasso's travel company partner. I've never known a tour operator as patient and as accomodating as our two specialists. Our trip was so amazing. Exactly how we wanted it to be. So awesome to have been able to visit 5 countries with the Golden Triangle in a short period of time. My husband loved the cooking classes at our resort and Hanoi. We so enjoyed the Vietnam street food tour by Vespa. Everything, just everything was absolutely anazing. This was a trip to remember. Thank you very much.


Review: Luxury Vietnam, Laos, Cambodia & Thailand Trip, Halong Bay, Hoi An, Hanoi, Cooking with Locals, Angkor Wat Sunrise
SP
From the initial contact with our travel planner from this travel company to our return flight to the US, the memorable journey was seamless. Our travel planner listened to our interests and designed a balanced trip to fit all the various activities and sites we requested. We communicated through numerous emails and our travel planner was always quick to respond and eager to please. We visited four countries over a month of travel and each destination included a private guide and driver who were all punctual and informative. The comfortable accommodations varied from a 5 star resort hotel to several boutique style hotels and even overnights on a cruise in Halong Bay and a private sampan to cruise the Mekong Delta. A comprehensive itinerary which included all the major sites and opportunities to learn about the food and culture was well planned and created with many memorable moments – bike cycling in Hoi An, dinner with a family in Hanoi, cooking lessons in Vietnam and Thailand, sunrise at Angor Wat etc. etc. Our travel planner arranged for expedited service as we entered each country and this saved hours of standing in line to complete the unique requirements of each country. Overall we were more than pleased with this fabulous trip and would highly, recommend working with this travel company.


Review: Thailand, Cambodia, Laos & Vietnam, Chiang Mai, Luang Prabang, Siem Reap, Ho Chi Minh City, Bai Tu Long Bay, Bangkok
DZ
My husband and I decided on a custom trip to Indochina to celebrate our 32nd anniversary. As an avid traveler I always prefer to do my own planning, but dealing with the logistics of covering 4 countries in 24 days where there are 3 alphabets I was unable to read did not sound overly appealing. I compared 4 travel agencies in both the U.S. and Asia. Having utilized Zicasso once before, I selected one of their recommendations as the best fit. Our travel specialist, who is the founder and co-owner of his company, was a newcomer to Zicasso. He was professional, thorough, and accommodating in designing our customized journey. From our initial phone conversation to the extensive emails I sent, our trip evolved over 6 months of planning. Throughout the process, our agent responded promptly to countless questions and truly listened to my input and needs.
We requested a fairly fast-paced trip with some downtime at the end to relax. We wanted to have a variety of hands-on activities and authentic cultural experiences with an opportunity to get off the beaten path and away from crowds of tourists. Although I had done extensive research on my own, our agent offered many additional suggestions tailor made to enhance our travel. He was open to and appreciative of honest feedback (even during the trip), always striving to provide the best possible travel experience. Our vacation took us to Bangkok, Ayutthaya, Chiang Mai, Luang Prabang, Siem Reap, Ho Chi Minh City, Ben Tre (along the Mekong), Hoi An, Ninh Binh, Hanoi, and Bai Tu Long Bay. The trip included 6 internal flights, a 2-night cruise, 4-5 star hotels, 3 food tours, 2 shows, expedited visa service, private guides and drivers, and all entrance fees and activities. Food, when included, was abundant and delicious. All hotels were excellent and beautifully appointed.
There were a few glitches during our journey. Since I had worked as a tour guide myself, having enthusiastic and engaging guides was a top priority for me. We had fabulous guides in Luang Prabang, Ho Chi Minh City, and Hanoi- guides whose knowledge, passion, and personalities made their culture come to life. Several others, however, did not measure up, and this was a huge disappointment. Since the company is based in Vietnam, I wondered how much control they had over guides selected in other countries. Another problem we encountered is that, after a flight delay, there was no official to meet us at the airport in Ho Chi Minh City for expedited visa service. We contacted our travel specialist in Hanoi who tried his best to help us, but we still spent over 2 hours getting through the process. As an apology, he upgraded our hotel room in Hanoi for 3 nights and treated us to a luxurious dinner. Sometimes there are unforeseen hiccups while traveling and we were most grateful for this kind gesture.


Review: Tour of China, Thailand, Laos, Cambodia, Vietnam, Bangkok, Ho Chi Minh, Chiang Mai, Hanoi, Phuket, Cu Chi Tunnels
TH
Fantastic. This travel company did not fail us ever. Fully professional guides led us through a dozen cites in 5 countries. Our itinerary, carved by professionals at Zicasso and our travel company made each stop and venue interesting and memorable.