Southeast Asia Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Southeast Asia

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Ratings of Zicasso's Service
Travel agent Jeremiah in Thailand

Jeremiah's Travel Agency

4.8

 Based on 61 reviews

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Destinations:

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Cambodia
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Laos
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Myanmar (Burma)
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Thailand
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Vietnam

Verified Review

MICHAEL D.
Submitted on 8.22.2022

Our 4 week honeymoon through southeast Asia was incredible! Our travel company had every detail planned for us as we traveled around 5 countries and 12 cities. All of our flights and transportation were handled and we had a private tour guide in every city waiting for us on our arrival. No stress over any details the whole time which was amazing. If we needed anything changed, they were able to accommodate us also. I would highly recommend them for a trip in southeast Asia.They worked with us to plan the exact type of trip we wanted, which was very adventurous with a little relaxing mixed in throughout. 

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Travel agent Suzie in Indonesia

Suzie's Travel Agency

4.7

 Based on 149 reviews

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Destinations:

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Bali / Indonesia
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Cambodia
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Japan
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Thailand
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Vietnam

Verified Review

Monica W.
Submitted on 1.29.2022

First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!

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Travel agent Lenny in Thailand

Lenny's Travel Agency

5.0

 Based on 129 reviews

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Destinations:

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Thailand

Verified Review

Haley M.
Submitted on 7.25.2022

We had a wonderful experience working with Lenny and his team. From the very start, Lenny offered us a customized experience. He took the time to get to know our likes and dislikes, as well as our travel style. Lenny was always available to communicate, even with the 11 hour time difference we had from him in our hometown. Lenny and his team spent countless hours tailor making our trip to be exactly what we had dreamed of. He was quick to help us make changes and offered a variety of suggestions and recommendations. When we arrived in Thailand, everything was taken care of for us from start to finish. From airport transfers to drivers to tour guides to snacks to anything we could imagine, it was all taken care of. Lenny and his colleague Tiger were available via text the entire time we were in Thailand and checked in daily to confirm pick ups, tour times, and to check to see if we needed anything. 

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Travel agent Ha in Vietnam

Ha's Travel Agency

4.8

 Based on 198 reviews

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Destinations:

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Cambodia
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Laos
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Myanmar (Burma)
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Vietnam

Verified Review

michael a.
Submitted on 2.11.2020

Very accommodating. When they made a scheduling error they willingly paid the difference.  Their hotel choices were excellent. The itinerary could have been better. 2 days on a boat that was boring. Not enough days in Luang Prabang. Too many long drivers especially 8 hour drive to Plan of Jars. Fortunately I changed their recommendation and flew out. 

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Travel agent Vinh in Laos

Vinh's Travel Agency

4.9

 Based on 91 reviews

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Destinations:

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Cambodia
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Laos
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Vietnam

Verified Review

brian f.
Submitted on 3.19.2020

We had a great trip up until the last 4 days or so.  This was no fault of the travel company but it was cut short buy the coronvirus.  We started our trip near the end of February and the virus was somewhat limited to China and didn't seem to be a problem in the rest of the world.  In fact, starting our Vietnam tour in Ho Chi Minh we found most of the attractions not very busy.We did kind of semi custom trip with it starting in Ho Chi Minh, going south to the Mekong Delta and then over to Cambodia.  The hotels were very good in the first 2 stops but in Cambodia (Siem Reap) we had probably the best hotel I have ever stayed in.  The hotel by the Siem Reap river was exceptional with a couple of extras I had never seen before.  Free laundry and a free massage (daily).  The people in this hotel were also very friendly and helpful.  Our next stop in Hoi Ann was a very nice stop as well.  We spend a few days seeing the sights (a tour of Marble Mountain and  a great Vespa tour around the countryside in Hoi Ann) but we also stayed in a hotel by the sea so we were able to add in a beach type vacation.  The next stop in Hue was also very interesting  seeing the Citadel.  Also had my favourite lunch here at a french style restaurant.Going up to Hanoi we noticed things were changing as we couldn't do the tour of Ha Long/Lan Ha Bay.  The government was closing tourist areas as the virus was spreading rapidly in the world.  We did go down to Ninh Binh to see that area but temples and attractions were closing there as well.  We changed our flights but almost got stuck at a hotel due to a potential virus spread in the hotel.  Thankfully, the tests were negative and we were able to leave on schedule.The last few days required a number of changes to our plans as things were quickly and unexpectedly closing around us quickly.  As you can imagine this caused a great deal of stress not knowing if we even be allowed to leave.  All this required us to rely heavily on our travel planner of this company.  We had to change tour plans, hotel reservations and even meal plans.  I am so thankful that we got the advice, changes and support when we needed it.  Not sure that a tour guide from back home would have been able to help us to the degree that we received from our planner.  Overall it was a great vacation.  The guides, drivers, attractions and hotels were all top notch.  We were able to adjust the pace of the vacation for it to be relaxing as well as interesting.  Unfortunately, things beyond our control forced us to cut it short. 

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Travel agent John in Indonesia

John's Travel Agency

4.8

 Based on 154 reviews

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Destinations:

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Bali / Indonesia
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Cambodia
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Laos
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Myanmar (Burma)
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Thailand
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Verified Review

Sari M.
Submitted on 1.15.2020

We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of which were not equivalent to what was initially in their itinerary. We eventually got it straighten out with the help of zicasso customer service. I might also add that once we were en route, we had an excellent trip. Great guides, great experiences, lovely hotels and just about everything was executed well. 

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Travel agent Michael in Bali

Michael's Travel Agency

4.7

 Based on 308 reviews

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Destinations:

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Bali / Indonesia
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Japan
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Thailand

Verified Review

Judith G.
Submitted on 7.31.2022

This trip was planned and executed exceptionally well. We were disappointed that our original trip which we planned with this travel company to Indonesia was cancelled because of Covid in 2020. We rebooked the same trip for 2021 and had paid a 25% deposit. That also got cancelled because of Covid. By 2022 our travel desires had changed. We had airline tickets for the Indonesia trip that were about to expire and we didn't want to lose those. We also had our 25% deposit with our travel agency which they were nice to carry over. So instead of Indonesia we decided to go to Dubai in Feb 2022 to see their amazing architecture and to attend the World Expo which was ongoing at that time.Wow! Our travel agency's rep, Laura, worked very closely with us to convert our 25% deposit (plus a bit more money) into this divine trip to Dubai, and we were also able to use our airline vouchers. We could not have been happier. She listened to us, adjusted when need be, booked everything for us, and the trip was very memorable. I have recommended our travel agency, and Zicasso, to the 250 members of our camera club during a presentation on travel. I will always come first to Zicasso, and this travel company when appropriate, in the future.

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Travel agent Albee in Vietnam

Albee's Travel Agency

5.0

 Based on 2 reviews

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Destinations:

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China
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Myanmar (Burma)
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Vietnam

Verified Review

Thomas M.
Submitted on 11.1.2018

The tour company did an excellent job in designing and organizing our 16-day trip to China. The trip planner's recommendations for sightseeing and hotels were perfect !The tour guides who the tour company assigned to help us were all very knowledgeable about their local areas and Chinese history and culture.   They were able to discuss China's past and present with great expertise. All of the tour guides from the tour company were extremely nice and highly competent people who took great care of my wife and I during our tours and they were really great during the lunches that the tour company booked for us.The tour company's personnel were very responsive - they immediately dealt with any changes or additions to the planned tours and they made excellent suggestions about additional available sites and options in each area. 

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Featured Reviews

Luxury Southeast Asia Honeymoon Trip Review: Thailand, Vietnam, Laos, Cambodia, Singapore, Chiang Mai, Danang, One-Month Tour

MD

MICHAEL D.
Aug 22, 2022
Our 4 week honeymoon through southeast Asia was incredible! Our travel company had every detail planned for us as we traveled around 5 countries and 12 cities. All of our flights and transportation were handled and we had a private tour guide in every city waiting for us on our arrival. No stress over any details the whole time which was amazing. If we needed anything changed, they were able to accommodate us also. I would highly recommend them for a trip in southeast Asia.They worked with us to plan the exact type of trip we wanted, which was very adventurous with a little relaxing mixed in throughout. 

Southern Asia Travel Agent Review: Luxury Tour, Myanmar, Cambodia, Laos, Thailand & Vietnam

ES

Eric S.
Mar 07, 2020
We highly recommend this travel agency.We wanted to go to SE Asia for a month-long trip but didn't know where to start; it seemed so overwhelming. Then, thru Zicasso, we found this company.  Soon after engaging with them, they gave us a good idea of where we should go and what we should based on our desires and constraints.  Together, we designed a trip that was fantastic. We just returned from spending a month visiting five countries, and we loved our entire trip. And when we needed help or had questions along the way, they were readily available to support us.we are recommending them to all of our friends, and we will certainly use them again if we travel to that part of the world.

Southeast Asia Luxury Trip Review, Thailand, Laos, Myanmar, Cambodia & Vietnam, Inle Lake, Hoi An, Angkor Wat, Luang Prang

ME

Morris E.
Jan 09, 2020
Great planning support - very knowledgeable about all the Southeast Asian countries we visited.Great itinerary - excellent destinations and activities, excellent hotels, excellent routing and pacing.Great execution - smooth transfers, good drivers and guides, easy regional flights.Great communication - very responsive both in advance and during trip.

Southeast Asia Luxury Tour Review: Vietnam, Cambodia, Laos, Thailand, Myanmar, Luang Prabang, Mekong River

TH

Thomas H.
Nov 25, 2019
Very pleased with trip. Have no hesitation in recommending the company to fellow travelers.  Impressed with - Company ethos and integrity (gave a refund when we declined excursions or changed room categories)- Service (transfers, guides, cars, drivers)- Responsiveness But they can/should do better ...... For our budget and travel history, the agent was inexperienced and lacked detailed knowledge - Encouraged us to take full day excursions, when we were better taking half days and spending the remainder at our leading hotels- Did not warn us that we would be staying at a hotel in the middle of Water Festival celebrations in Siem Reap (awake all night) - We having provided criteria, agent should have recommended a hotel in Phnom Penh in Cambodia.- Restaurant recommendations were too numerous, too general and out-dated  

Vietnam, Cambodia, Laos, Thailand, Myanmar Review, Luxury Solo Vacation, Indigenous Tribes & Culture, Rice Fields, Markets, Pagodas

JG

JAMES G.
Aug 01, 2019
I could not have been more pleased with everything about the month-long trip in Southeast Asia.  From the planning (knowledgeable, efficient, quick, accommodating, friendly) to the trip itself and then the followup, everything was tops.  What I liked most was the willingness of the travel planner at this travel company in Montreal to modify the original itinerary that had been provided by adding some free days, adding additional requested sights, deleting others, and upgrading to a few specific hotels when I requested them.  Guides in every location  were absolutely wonderful--people I would have selected to be my own friends.  This was especially appreciated since I was traveling alone.  When I arrived in Seam Reap, Cambodia I was invited to tea by the travel company's management team in Southeast Asia to make sure the trip was moving along as planned and what could make it better.Before booking with this company I checked with several other travel tour companies but none impressed me as much.  As for cost, I found the customized tour through this company with private guides and private drivers compared favorably with the price of group tours.  Considering the detail that goes into planning a trip like this I was surprised at the end of the month-long trip that everything had been planned and executed perfectly.  My advice to others:  look no further for trip planning; go with this travel company;  you will most assuredly not be disappointed.

Travel Agent Review: Vietnam, Cambodia, Laos & Thailand, Sa Pa, Hanoi, Culture, Food & History, 5-Week Trip

DS

Dale S.
Feb 13, 2019

“Amazing 5 week holiday in Indochina”

Our tour planner, from the tour company, organized an amazing luxury trip for my husband and I in January/February 2019. We had private guides and drivers throughout our trip to Vietnam, Cambodia, Laos and Thailand. During our holiday, we also had 7 scheduled air flights (the most efficient way to see these countries) between the various locations we visited and we were delivered and picked up on time in every place.

The itinerary was excellent and well planned to ensure we saw the highlights of this area. Our tour planner worked very hard to include any ideas of sites we wanted to see and her email response time was exceptional.

Our guides were generally very good and we particularly enjoyed Mike (Hanoi) and Khuong (Hanoi and Sa Pa) who both had excellent English. 

Our tour planner recommended all of our hotels and we were delighted with them It truly was the best and most efficient, stress free way to see Indochina and we highly recommend this tour company. 

Travel Review: Thailand, Vietnam, Cambodia, Myanmar, Laos, Hanoi, Halong Bay, Chiang Rai, Siem Reap, Golden Triangle

MM

Milagros M.
Feb 21, 2019

I am happy having chosen Zicasso's travel company partner. I've never known a tour operator as patient and as accomodating as our two specialists. Our trip was so amazing. Exactly how we wanted it to be. So awesome to have been able to visit 5 countries with the Golden Triangle in a short period of time. My husband loved the cooking classes at our resort and Hanoi. We so enjoyed the Vietnam street food tour by Vespa. Everything, just everything was absolutely anazing. This was a trip to remember. Thank you very much.

Review: Luxury Vietnam, Laos, Cambodia & Thailand Trip, Halong Bay, Hoi An, Hanoi, Cooking with Locals, Angkor Wat Sunrise

SP

Shelley P.
Feb 19, 2019

From the initial contact with our travel planner from this travel company to our return flight to the US, the memorable journey was seamless.  Our travel planner  listened to our interests and designed a balanced trip to fit all the various activities and sites we requested.   We communicated through numerous emails and our travel planner was always quick to respond and eager to please.  We visited four countries over a month of travel and each destination included a private guide and driver who were all punctual and informative.  The comfortable accommodations varied from a 5 star resort hotel to several boutique style hotels and even overnights on a cruise in Halong Bay and a private sampan to cruise the Mekong Delta.  A comprehensive itinerary which included all the major sites and opportunities to learn about the food and culture was well planned and created with many memorable moments – bike cycling in Hoi An, dinner with a family in Hanoi, cooking lessons in Vietnam and Thailand, sunrise at Angor Wat etc. etc. Our travel planner arranged for expedited service as we entered each country and this saved hours of standing in line to complete the unique requirements of each country.  Overall we were more than pleased with this fabulous trip and would highly, recommend working with this travel company.  

Review: Thailand, Cambodia, Laos & Vietnam, Chiang Mai, Luang Prabang, Siem Reap, Ho Chi Minh City, Bai Tu Long Bay, Bangkok

DZ

Deborah Z.
Jan 25, 2019

My husband and I decided on a custom trip to Indochina to celebrate our 32nd anniversary. As an avid traveler I always prefer to do my own planning, but dealing with the logistics of covering 4 countries in 24 days where there are 3 alphabets I was unable to read did not sound overly appealing. I compared 4 travel agencies in both the U.S. and Asia. Having utilized Zicasso once before, I selected one of their recommendations as the best fit. Our travel specialist, who is the founder and co-owner of his company, was a newcomer to Zicasso. He was professional, thorough, and accommodating in designing our customized journey. From our initial phone conversation to the extensive emails I sent, our trip evolved over 6 months of planning. Throughout the process, our agent responded promptly to countless questions and truly listened to my input and needs.

We requested a fairly fast-paced trip with some downtime at the end to relax. We wanted to have a variety of hands-on activities and authentic cultural experiences with an opportunity to get off the beaten path and away from crowds of tourists. Although I had done extensive research on my own, our agent offered many additional suggestions tailor made to enhance our travel. He was open to and appreciative of honest feedback (even during the trip), always striving to provide the best possible travel experience. Our vacation took us to Bangkok, Ayutthaya, Chiang Mai, Luang Prabang, Siem Reap, Ho Chi Minh City, Ben Tre (along the Mekong), Hoi An, Ninh Binh, Hanoi, and Bai Tu Long Bay. The trip included 6 internal flights, a 2-night cruise, 4-5 star hotels, 3 food tours, 2 shows, expedited visa service, private guides and drivers, and all entrance fees and activities. Food, when included, was abundant and delicious. All hotels were excellent and beautifully appointed.

There were a few glitches during our journey. Since I had worked as a tour guide myself, having enthusiastic and engaging guides was a top priority for me. We had fabulous guides in Luang Prabang, Ho Chi Minh City, and Hanoi- guides whose knowledge, passion, and personalities made their culture come to life. Several others, however, did not measure up, and this was a huge disappointment. Since the company is based in Vietnam, I wondered how much control they had over guides selected in other countries. Another problem we encountered is that, after a flight delay, there was no official to meet us at the airport in Ho Chi Minh City for expedited visa service. We contacted our travel specialist in Hanoi who tried his best to help us, but we still spent over 2 hours getting through the process. As an apology, he upgraded our hotel room in Hanoi for 3 nights and treated us to a luxurious dinner. Sometimes there are unforeseen hiccups while traveling and we were most grateful for this kind gesture.

Review: Tour of China, Thailand, Laos, Cambodia, Vietnam, Bangkok, Ho Chi Minh, Chiang Mai, Hanoi, Phuket, Cu Chi Tunnels

TH

Thomas H.
Oct 29, 2018

Fantastic. This travel company did not fail us ever. Fully professional guides led us through a dozen cites in 5 countries. Our itinerary, carved by professionals at Zicasso and our travel company made each stop and venue interesting and memorable. 

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