Allison's Travel Agency
Based on 25 reviews
Excellent planning and execution throughout the trip. Allison did an excellent job guiding us through the planning process and made many great suggestions for our first trip to India. I don't think our wonderful trip would have happened without her assistance. All of the hotels were terrific, the local staff was excellent and professional and dealt with the inevitable last-minute changes with grace and helpfulness. The local city guides and drivers were excellent and when my wife got a cold and a bad case of "Delhi belly" they were very caring and thoughtful. Highly recommended!!If you decide to go to India do NOT miss going to an Aarti (a religious ceremony) on the Ganges River in Hardiwar. You will never forget this.
Vinh's Travel Agency
Based on 104 reviews
We have just returned from the most incredible visit to Vietnam and Cambodia! Vinh and his entire staff at our travel agency could not have provided a more sensational and well-organized experience. When we first envisioned Southeast Asia as a destination, I approached several companies. We are very well-traveled and had certain expectations and desires in mind. Vinh, was not only the most responsive and understanding of those desires, he was also the most affordable! For 18 days we had outstanding English speaking guides, excellent drivers and the kinds of adventures that we will always remember. They arranged all our hotels, in-country flights and tours. Visas were procured as well as fast-track customs/immigration processing. There was nary a glitch nor a hiccup along the way. This travel company is a professional and reliable organization that we cannot recommend enough should you consider traveling to Vietnam and/or Cambodia. And you SHOULD absolutely consider it!!
Jeremiah's Travel Agency
Based on 75 reviews
Amazing Experience. Just arrived home from our month-long trip to SE Asia (Vietnam, Cambodia and Thailand) and could not be more thrilled with how things went. We worked closely with Charles, whose expert knowledge of this part of the world and client-focused attention, created an itinerary customized and personalized for our interests and priorities. This is a service-oriented organization demonstrated from planning through execution. Charles and his staff (special thanks to Bruce!) took care of all intra-trip flights, hotels, transfers, guides, drivers, excursions and visas. The hotel choices were terrific. The guides, so knowledgeable, provided an enriched experience of the local culture. Special shout out to our guide, who guided us through the north of Vietnam. This travel company is a top-notch organization.
Ambrose's Travel Agency
Based on 29 reviews
We worked with Ambrose at this travel company and had an amazing trip to Cambodia, Vietnam and Thailand. We were planning our trip around a wedding in Khao Lak, Thailand, and were looking to squeeze in a lot in the week and a half before. Working with Ambrose and his team was so easy from start to finish. Ambrose is super responsive which was something I noticed from the moment we were paired via Zicasso. My fiancé and I had a ton of questions which he patiently and thoroughly answered. The only thing we booked ourself was our departure and return flight to the trip and the hotel for the wedding (which was outside our travel with our travel agency). Everything else was handled by our travel team. Our itinerary was incredibly thorough, and included all of our flights and transportation during the trip which was amazing. The itinerary also included information about e-visa applications, local culture and tipping, and other handy information. Ambrose consolidated all of our information into a neat package within the itinerary which was easily accessible online and via the travel App. He was super accommodating when we had to make a last minute change about a month before the trip because the bride changed the wedding dates. While on the trip everything was seamless and we did some really incredible activities. Our local guides and drivers were always on time and waiting when we arrived and for every activity planned. Ambrose and his team were also available via chat in the travel app while we were on our trip. Just one thing to note is that once the trip starts any changes are liable to the customer. We had a minor miscommunication at the end of our trip and did not realize that by cancelling a transportation we no longer required would not be refunded. Overall Ambrose and his team were excellent to work with and we had an incredible trip. I would definitely recommend them and would use them again if/when we take another Asia trip.
John's Travel Agency
Based on 158 reviews
We have booked several trips through Zicasso, and the service we received this time was absolutely up to the standards we have come to expect. Our trip included Vietnam, Laos, and Cambodia. In each country we were paired with a guide and driver who took excellent care of us. (As an aside, we must say that our Hanoi driver, was superb in safely navigating that city's crazy traffic.)Ms Pham, our trip planner, was patient and revised the itinerary on several occasions to meet our needs. She went out of her way to contact an airline that had issued tickets with our names incorrectly listed. She gave good advice about the itinerary as we worked things out. We especially appreciated the agency's "no hassle" airport service in obtaining visas and getting us through Immigration quickly because we travelled with carry-on luggage and thus were able to zoom through airports.The only slightly negative thing I would say is that our itinerary had nothing planned for the afternoon and evening or our arrival in Cambodia, and nothing for the following morning. That afternoon and evening were packed, and the heat was terrific, so we found that day exhausting. To be perfectly fair, we are largely to blame because we should have noted that we had too much leisure followed by a lot of activity, but I wish the agent had suggested that the food tour occur on the evening of our arrival in Cambodia.Everything else was exceptional: great hotels, excellent drivers, guides who seemed not only knowledgeable but genuinely concerned about us, and activities perfectly suited to our desires. I would recommend this agency without hesitation.
Ha's Travel Agency
Based on 201 reviews
We couldn't have had a better experience with our trip to Vietnam. From my initial email to the travel agency, Ms Ha was excellent. She was very responsive to emails and helped us plan a great itinerary. I came to realize that if I sent her an email during the day from California, by about 7 pm PST (when she came on-line in Vietnam) I would have a response from her. Every little detail for the smooth running of the trip was covered by the agency - from having someone meet us in immigration to assist with our Vietnam (and Cambodian) visas, to the guides and drivers who were at the airport to pick us up to the daily management of our itinerary. All of the guides were very knowledgeable about their country, we could not ask a question that they could not answer. They all spoke clear English and we liked that they were all interested in us and had good understanding of world affairs. They were also accommodating of our specific interests and willing to be flexible with the itinerary if we requested it. We have travelled extensively and I would rate the service from this travel company as one of the best that we have ever experienced.
Dai's Travel Agency
Based on 52 reviews
Our experience with this travel company was exceptional. Couldn’t be happier. The process of setting an itinerary was enjoyable as our travel agency provided personal attention to ensure we planned the trip we wanted and responded quickly to several requests for changes in location and activities. We definitely felt a connection with our representative. Once we started the trip, our accommodations were stellar, our guide an absolute treat, and our driver kept us safe in the chaos that is Hanoi traffic. The itinerary spanned the gamut of food, culture, history, and sublime geography. The individuals we worked with from our travel company were courteous, responsive, knowledgeable, and a joy to deal with. We are very much looking forward to another trip with them in the future.
Chu Binh's Travel Agency
Based on 4 reviews
We had an amazing trip. Pretty much faultless, everything was easy and very well organised and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in as well throughout the holiday. Before the holiday our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things/hotels we wanted to go to and these were all incorporated. Our travel specialist also helped with Visa preparation etc. On our last day before we left for the airport our travel specialist called the hotel for a final check in which was lovely.We (my husband and I) both have high standards and we came away having what I think was one of our favourite trips, and we travel a fair bit. Thanks to the travel company and in particular our travel specialist.
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This tour company did an outstanding job. Trip was without problems. Guides were excellent. This company with the travel planners contacted us frequently during our vacation. Could not have asked for more.
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Very accommodating. When they made a scheduling error they willingly paid the difference. Their hotel choices were excellent.
The itinerary could have been better. 2 days on a boat that was boring. Not enough days in Luang Prabang. Too many long drivers especially 8 hour drive to Plan of Jars. Fortunately I changed their recommendation and flew out.
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