Laos Travel Agents & Reviews

We had a very interesting 18-day trip to Laos and Vietnam in February. We worked closely with our Zicasso tour operator to plan a customized trip that included a number of stops and different experiences.

We started in Laos, with the monasteries, waterfall/hiking, cooking classes in Luang Prabang, and outdoor activities in beautiful Vang Vieng (hiking, caving, and kayaking).

We spent the next 13 days in Vietnam – chaotic Hanoi; beautiful Ha Long Bay and Ninh Binh, with the fantastic limestone karsts; historic Hue, the Imperial City; picturesque Hoi An, with the serene and spectacular resort; ending up in Saigon for a day.

We had three knowledgeable guides with different personalities and backgrounds – Laos, northern Vietnam, and central Vietnam. We had interesting and detailed discussions which enhanced our understanding of the history of the region, as well as the US impact on Laos and Vietnam. Although we liked our guides, we realized they were independent contractors and did not really have any input in our day-to-day itinerary (which did have changes from the original). Although most of the changes were fine, we would have liked better communication – letting us know about the changes and options. As a result, we spent more time managing each day's itinerary with our guides to ensure we liked the next day's itinerary.

In summary, we truly liked and enjoyed our well-planned trip.

The trip was well organized by Zicasso's travel company. We had nice hotel accommodations we liked the guides a lot.

Amazing! Zicasso's travel agent worked with my son and me to plan the perfect trip in celebration of his college graduation. She arranged for friendly and knowledgeable tour guides and went out of her way to ensure we were happy.

We had an amazing, nearly three-week trip throughout Southeast Asia. Zicasso's tour operators did an incredible job planning all of the details of the trip. In general, I am not easily impressed and I tend to be pretty upfront with my criticism. In this case, I was truly impressed. I really don't have any criticism about the whole experience.

This was a very complicated trip, with eight cities/locations and six internal flights. We had great communication in the months and weeks leading up to the trip. They were receptive to all of our requests and they gave very good advice when we had questions.

All of the guides were great. The hotels were amazing and all of the details of the activities, transfers, and internal flights were well thought out and well coordinated. I was so impressed by their attention to detail. They were also willing to be flexible and able to make changes, even during the trip. I was able to reach them throughout the trip by WhatsApp and they responded quickly every time. I would recommend them wholeheartedly.

We had a great time in Taiwan. The travel company suggested a few experiences that I would not have thought of and they turned out great (e.g., boba-making class, tea picking/making experience). Our driver/tour guide was also great... very courteous, knowledgeable, and a good driver. He was also very flexible with the itinerary and offered to drive and wait for us while we went shopping, even though I'm pretty sure it was later than when he was supposed to work. It was also nice that he was our tour guide in Taichung and Taipei.

We had an amazing trip which was pretty much faultless. Everything was easy and very well organized, and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in throughout the holiday.

Before the holiday, our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things and hotels we wanted to go to, and these were all incorporated. Our travel specialist also helped with Visa preparation, etc.

On our last day before we left for the airport, our travel specialist called the hotel for a final check-in, which was lovely. Both my husband and I have high standards, and we came away from this trip thinking it was one of our favorites, and we travel a fair bit. Thanks to the travel company and, in particular, our travel specialist.

We had an amazing two-week trip to Vietnam and an exceptional experience with Zicasso's travel company. 

The agency answered our questions and made changes ahead of the trip at our request, and, right before departure, we were paired with a travel consultant who checked in with us regularly while we were traveling to ensure that everything was going smoothly. We were thrilled to meet him in person on the last day of our trip, as he felt like a trusted friend. 

The travel agency provided us with experienced guides and drivers throughout our trip, so we always felt safe, educated, and ready for every adventure. Our scheduled activities included many boat rides, a seaplane tour, and visiting artisan villages. We were impressed with the varied nature of these activities and enjoyed them all. Overall, we absolutely recommend this agency!

We had a great trip to Japan with this Zicasso travel company. We booked pretty late, so there wasn’t great flexibility in creating the itinerary, but the locations and activities chosen were excellent. The guides were professional and organized, and the transfers and other arrangements were pretty flawless.

We could have used more downtime/fewer guided hours on a long, two-week trip. Despite the internet hype, Japan is not hard to navigate, especially once you’re in country and can ask for help from your hotels. We didn’t need as much handholding (a person at the airport, a person to take us to the train station, etc). The experiences were excellent, though perhaps pricier than necessary.

All in all, it was a great trip that required little thinking on our part.