Jeremiah's Travel Agency
Based on 84 reviews
The places selected for our trip (Thailand and Vietnam) were beautiful and we experienced diverse activities. Our hotels were all outstanding: gorgeous rooms, great/responsive services, yummy included breakfasts. The guides they found were so informative and helpful; they really went above and beyond to connect and engage us. The drivers were very safe and we were amazed at their ability to navigate those busy city streets! We felt that the travel agency really understood what we were looking for on our trip. We do wish the itinerary was a bit more detailed for our Type A personalities. We had to ask for additional information on start times, once we got closer to the date, for the activities included.
John's Travel Agency
Based on 163 reviews
From start to finish, the entire process of working with the travel company was exceptional. Many thanks to Vy, who responded quickly to emails despite the time difference and worked with me and my family for several last-minute changes to our original plans. Guides in both countries were friendly, punctual, and knowledgeable. Accommodations were lovely and in great locations.
It was particularly helpful that the travel agency has offices in these countries, as there was always a contact available to support. I received WhatsApp messages immediately upon arrival in Bali and a guide to navigate through the airport, which was invaluable. We would definitely recommend the travel company to anyone traveling to this area of Asia.
Ha's Travel Agency
Based on 202 reviews
I would give the trip and company 4.5 stars, but that is not an option. Overall, the trip was interesting, and we felt the program allowed us to get a good overview of both Vietnam and Cambodia. Ms. Ha at the travel agency was excellent to work with. She was very prompt in responding to our queries, helped us plan a great itinerary, and attended to glitches right away. The arrangements, especially in Vietnam, were very good, our guides were always punctual, knowledgeable about their cities, and keen to share that knowledge with enthusiasm. We appreciated the fact that in Hanoi, our guide went out of his way to help us with money exchange and pharmacy purchases and also allowed us to fit in an unscheduled visit to the Hanoi Hilton (at our expense, of course). It was also very nice to have dinner with Ha on our final day in Vietnam.
The cruise on Halong Bay was a bit disappointing. For people who do not want to kayak or swim, there were very few activities, and the ship spent a lot of time anchored rather than cruising. The rooms on board, however, were very good. All hotel choices were very good, and we would like to give a shout out to the hotel in Hoi An, which was a charming place to stay at.
We enjoyed Cambodia, but the 95+ degree heat detracted somewhat from our enjoyment and exploration of the temples in Siem Reap. Due to a mix-up with the operator in Cambodia, and despite our mentioning this to the guide, we went to all the temples in a single day, which was somewhat exhausting. Our guide was knowledgeable but seemed to go strictly by the book. Unfortunately parts of Angkor Wat were closed to tourists the first day because of the king's visit. The next day's excursion to Tonle Sap Lake and Banteay Srei temple was slower-paced and more enjoyable, and on our free third day, we rented a tuktuk and enjoyed a trip through the countryside to the Landmines Museum. Our guide in Phnom Penh was great and made recent history come alive.
Chu Binh's Travel Agency
Based on 4 reviews
We had an amazing trip which was pretty much faultless. Everything was easy and very well organized, and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in throughout the holiday.
Before the holiday, our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things and hotels we wanted to go to, and these were all incorporated. Our travel specialist also helped with Visa preparation, etc.
On our last day before we left for the airport, our travel specialist called the hotel for a final check-in, which was lovely. Both my husband and I have high standards, and we came away from this trip thinking it was one of our favorites, and we travel a fair bit. Thanks to the travel company and, in particular, our travel specialist.
Albee's Travel Agency
Based on 4 reviews
After returning home from a month-long trip to Asia, I am still wowed by the service provided by the travel agency and our guides in Vietnam. Since this was our first visit to the country, I reached out to the agency for itinerary recommendations, and thankfully, I was connected with Albee. She was incredibly responsive before and during our trip, and she paired us with such knowledgeable and hospitable guides.
Our first guide during the trip hosted us in Hanoi and SaPa. We opted to stay a bit more off the beaten path at an ecolodge which we can highly recommend, which is about 30 minutes away from the SaPa village center. We let our guide know we were interested in learning more about the local culture and exploring the countryside, and wow, he delivered!
We went on the most memorable hike through the rice terraces and stopped to chat with several villagers along the way. He knew everyone. On top of that, he taught us about local flora and customs while on the hike and then the bike ride. We are already looking forward to returning to the North and further exploring the Vietnam/China border, but only if we can do it with him! The mountains were truly the highlight of our trip, and it wouldn't have been possible without him as our guide. If you are lucky enough to add SaPa to your itinerary, do yourself a favor and request him.
Our guide in Saigon, which was the last leg of our Vietnam trip, was so accommodating to our changing needs. After a couple of weeks of travel, we arrived in Saigon wanting a more relaxing pace. She seamlessly made alternate arrangements for us that were a perfect end to the trip. The most hospitable moment from our entire trip to Asia came when we expressed an interest in visiting a local family. She immediately suggested that she and her family host us for lunch at their home in the Mekong Delta the next afternoon. This was such an unexpected yet memorable end to our time in Vietnam. Our guide’s and her family's hospitality were unmatched, and we were so fortunate to have her as our guide.