
John's Travel Agency
Based on 158 reviews
Destinations:
Verified Review
We have booked several trips through Zicasso, and the service we received this time was absolutely up to the standards we have come to expect. Our trip included Vietnam, Laos, and Cambodia. In each country we were paired with a guide and driver who took excellent care of us. (As an aside, we must say that our Hanoi driver, was superb in safely navigating that city's crazy traffic.)Ms Pham, our trip planner, was patient and revised the itinerary on several occasions to meet our needs. She went out of her way to contact an airline that had issued tickets with our names incorrectly listed. She gave good advice about the itinerary as we worked things out. We especially appreciated the agency's "no hassle" airport service in obtaining visas and getting us through Immigration quickly because we travelled with carry-on luggage and thus were able to zoom through airports.The only slightly negative thing I would say is that our itinerary had nothing planned for the afternoon and evening or our arrival in Cambodia, and nothing for the following morning. That afternoon and evening were packed, and the heat was terrific, so we found that day exhausting. To be perfectly fair, we are largely to blame because we should have noted that we had too much leisure followed by a lot of activity, but I wish the agent had suggested that the food tour occur on the evening of our arrival in Cambodia.Everything else was exceptional: great hotels, excellent drivers, guides who seemed not only knowledgeable but genuinely concerned about us, and activities perfectly suited to our desires. I would recommend this agency without hesitation.

Jeremiah's Travel Agency
Based on 75 reviews
Destinations:
Verified Review
Amazing Experience. Just arrived home from our month-long trip to SE Asia (Vietnam, Cambodia and Thailand) and could not be more thrilled with how things went. We worked closely with Charles, whose expert knowledge of this part of the world and client-focused attention, created an itinerary customized and personalized for our interests and priorities. This is a service-oriented organization demonstrated from planning through execution. Charles and his staff (special thanks to Bruce!) took care of all intra-trip flights, hotels, transfers, guides, drivers, excursions and visas. The hotel choices were terrific. The guides, so knowledgeable, provided an enriched experience of the local culture. Special shout out to our guide, who guided us through the north of Vietnam. This travel company is a top-notch organization.

Ha's Travel Agency
Based on 201 reviews
Destinations:
Verified Review
We couldn't have had a better experience with our trip to Vietnam. From my initial email to the travel agency, Ms Ha was excellent. She was very responsive to emails and helped us plan a great itinerary. I came to realize that if I sent her an email during the day from California, by about 7 pm PST (when she came on-line in Vietnam) I would have a response from her. Every little detail for the smooth running of the trip was covered by the agency - from having someone meet us in immigration to assist with our Vietnam (and Cambodian) visas, to the guides and drivers who were at the airport to pick us up to the daily management of our itinerary. All of the guides were very knowledgeable about their country, we could not ask a question that they could not answer. They all spoke clear English and we liked that they were all interested in us and had good understanding of world affairs. They were also accommodating of our specific interests and willing to be flexible with the itinerary if we requested it. We have travelled extensively and I would rate the service from this travel company as one of the best that we have ever experienced.

Albee's Travel Agency
Based on 3 reviews
Destinations:
Verified Review
Albee from this travel company helped plan my trip to Thailand, Cambodia, and Vietnam. Albee helped design the perfect trip for us, since it was a private trip for 2! She listened and modified the itinerary during the planning, and kept in touch with tips and timely notices along the way. She designed an awesome trip for us with a perfect balance of structure and free time, tourist sights with local culture, beautiful hotels in such convenient locations... perfectly paced trip without a single snag! Guides and drivers met us seamlessly and were all attentive, personable, knowledgeable, and fun! With Albee's insights, this trip surpassed any of my expectations! I highly recommend her without any hesitation!

Chu Binh's Travel Agency
Based on 4 reviews
Destinations:
Verified Review
We had an amazing trip. Pretty much faultless, everything was easy and very well organised and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in as well throughout the holiday. Before the holiday our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things/hotels we wanted to go to and these were all incorporated. Our travel specialist also helped with Visa preparation etc. On our last day before we left for the airport our travel specialist called the hotel for a final check in which was lovely.We (my husband and I) both have high standards and we came away having what I think was one of our favourite trips, and we travel a fair bit. Thanks to the travel company and in particular our travel specialist.

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Since I am vegetarian, the travel planner went above-and-beyond to book me vegetarian meals on every domestic flight and for every activity. Every guide and/or driver was made aware of the vegetarian issue, and--in the end--it was as if I had more [vegetarian] food than the meat-eaters! I’ve never felt so accepted and included as I did on this trip. I’ve been to countries where these accommodations were not fully provided by guides/agents; thankfully, these struggles have long been “history” since we started booking with Zicasso!
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