Sri Lanka Tour - Elephant Herd Bathing in Reservoir
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Sri Lanka Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Sri Lanka

At Zicasso, we excel at helping you get your vacation planned. Not just any vacation, but an exceptional one filled with inspiring and life-enriching experiences.

Our approach is different. We don’t plan your vacation ourselves. We’re experts at finding and matching travelers to travel specialists from the top 10% of the industry.

Each Sri Lanka travel agent has been meticulously screened and has the expertise and local connections to handle every element of your vacation.

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Ratings of Zicasso's Service
Travel agent Jay in India

Jay's Travel Agency

4.8

 Based on 252 reviews

See Jay's profile

Destinations:

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Bhutan
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India
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Maldives
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Nepal
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Sri Lanka

Verified Review

Atul M.
Submitted on 1.10.2023

Our travel agency did a great job putting together a two week itinerary of North India (Delhi, Agra, Ranthambore, Jaipur) and Goa.   The sights chosen as well as our guides thoughout the trip in the different cities were excellent. Our driver got us wherever we needed on time.We were in contact with Jay and Namita via WhatsApp throughout the trip. We were accompanied to the airport for our in country flights to ensure smooth check-ins and overall were very well supported throughout our entire trip. The travel agency made all of the logistics for the trip stress free for us.   I will use this agency on our next trip to India, Nepal or the Maldives! 

Travel agent Allison in Sri Lanka

Allison's Travel Agency

4.9

 Based on 25 reviews

See Allison's profile

Destinations:

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Bhutan
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Cambodia
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India
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Laos
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Nepal
3  More

Verified Review

Douglas D.
Submitted on 3.11.2023

Excellent planning and execution throughout the trip. Allison did an excellent job guiding us through the planning process and made many great suggestions for our first trip to India. I don't think our wonderful trip would have happened without her assistance.  All of the hotels were terrific, the local staff was excellent and professional and dealt with the inevitable last-minute changes with grace and helpfulness.  The local city guides and drivers were excellent and when my wife got a cold and a bad case of "Delhi belly" they were very caring and thoughtful.  Highly recommended!!If you decide to go to India do NOT miss going to an Aarti (a religious ceremony) on the Ganges River in Hardiwar. You will never forget this.

Travel agent Susan in Sri Lanka

Susan's Travel Agency

4.9

 Based on 112 reviews

See Susan's profile

Destinations:

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India
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Nepal
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Sri Lanka

Verified Review

Jill P.
Submitted on 3.14.2023

Susan did a FABULOUS job at packing in everything we wanted to do and see.  She worked hard to make sure she answered all of our questions  (even if we asked them more than once!) and had every last detail worked out to make our trip as seamless as possible.  The accommodations were excellent, the food was delicious, and the hospitality in India and Nepal was outstanding.  We always felt well taken care of, and if we had any questions while on our trip, they were always answered immediately.  We can't say enough about Susan and her team!  We would definitely recommend them and use them again.

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Travel agent Andrea in Sri Lanka office

Andrea's Travel Agency

4.3

 Based on 3 reviews

See Andrea's profile

Destinations:

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Sri Lanka

Verified Review

Sari G.
Submitted on 1.27.2019

My wife and I had a fantastic 3 week trip to Sri Lanka in Dec. 2018-January 2019. This tour company provided us with an itinerary that allowed for a diversity of experiences, giving us an excellent snapshot of the culture, people, food and natural landscape of Sri Lanka, a country that has something to offer all travellers. We enjoyed the historical sites in the Cultural Triangle, the wildlife in Gal Oya National Park, hiking in Knuckles Mountain, relaxing in Tea Trails and walking on the beach in Habaraduwa. Kudos to this tour company for catering to our travel interests....both the company and the country did not disappoint!

Travel agent Himanthi in Japan

Himanthi's Travel Agency

5.0

 Based on 4 reviews

See Himanthi's profile

Destinations:

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Japan
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Sri Lanka

Verified Review

Jordan K.
Submitted on 12.6.2022

This past month, my wife and I planned a trip to central Japan for about 2 weeks with Zicasso. Our main goal was to visit our daughter who was spending a semester studying in Tokyo. That said, we also took the opportunity to travel a bit in central Japan. We went to Tokyo, Hakone/Gora, Kyoto, Nara, Kanazawa and back to Tokyo. We had an incredible trip on all levels and we couldn’t have done it without our rep from this travel company. We were assigned a single travel assistant who helped us craft an itinerary that not only matched our needs and interests, but in a way that we received the best value in terms of hotel and in country travel. Our rep arranged bullet train travel, personal tour guides, hotels, and hands on experiences that were all top notch. My wife had some very particular hotel and touring interests and our travel rep worked very closely with her to accommodate her interests. All of which was accomplished within our intended budget.The tour guides that this travel company arranged were very knowledgeable, spoke English very well, and arranged some excellent dining experiences that we would have never found on our own. Our travel rep chose hotels for us that balanced location, price, and quality, for the amount of money we wanted to spend. Zicasso also has the ability to arrange air travel, however, we chose not to use them for that aspect of our travel.I could go on all day about all the specific experiences we had, but you’ll have to go there yourself, and experience it all for yourself. An aspect that I haven’t mentioned, is that having traveled all over the world, its really helpful to have support when you’re in country, especially a country like Japan, where English speakers are not as available as you might need.  Our travel company had a travel office in Tokyo that was available to us, should the need arise. It didn’t arise, but it was nice to know they were there for us.If you’re contemplating a trip like this, working with this travel company is a must! Thanks travel team for an excellent trip!

Travel agent Nitish in India

Nitish's Travel Agency

5.0

 Based on 2 reviews

See Nitish's profile

Destinations:

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India
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Nepal
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Sri Lanka

Verified Review

Suha M.
Submitted on 1.10.2020

This travel company is an amazing company and will definitely contact them when I travel to India again! They personalized the itinerary based on my preferences and dates. Their attention to detail was done very well such as the cute coffee shop or the niche boutique recommendations. All the services provided were top notch and our drivers and guides at each city were phenomenal! Everyone was very professional and respectful and experienced in their role. The staff was very responsive and caring, always there for us when needed. Definitely recommend this travel company and wish you all the best travels to India.Thank you to our travel specialist and the entire team at the travel company for making this trip very special!

Featured Reviews

Luxury Sri Lanka Trip Review: 16-Night Vacation

AW

Amy W.
Dec 15, 2022
This travel company was extremely responsive and helpful! They went above and beyond to answer my questions and adjust things as needed. I will be using them again in the future. 

Sri Lanka Review: Hiking Adam's Peak to watch Sunrise, Ella, the People, 9-Day Luxury Tour

AT

Andrew T.
Sep 26, 2022
From beginning to end, the trip was perfect. I highly recommend others book with the travel company. PS - we had the BEST guide

Sri Lanka & Maldives Travel Review: Luxury 10-Day Vacation Tour

JB

Julia B.
Feb 02, 2022
In this pandemic time, using a good travel agent is worth it, and I was very grateful to have the help of the travel designer and his team. I had initially planned this trip in 2019 for 2020 travel, so it was a thrill to finally embark on this trip! Sri Lanka in particular is not a terribly easy place to visit during COVID, and I had a lot of difficulty submitting all the necessary paperwork to get my visa and health declaration set. My travel designer was incredibly responsive and helpful with all the paperwork, and I was able to have peace of mind that everything would be arranged and organized.

Sri Lanka Travel Review: Safari, Cooking with Local Family, Photo Shoot, Solo Tour

CH

Chrishona H.
Feb 16, 2022
Very professional with a personal touch. The itinerary was amazing and was tailored specifically for my needs. They even added in special things to help me celebrate my bday. As a solo traveler, I felt safe and supported by my travel guide the entire trip. I didn't have to think or worry about anything logistically. I was able to focus on enjoying myself. I learned so much about Sri Lanka and had an amazing time.

Sri Lanka & Maldives Travel Review: Luxury 2-Week Tour of Colombo, Kandy, Yala, Dambulla, Nuwara Eliya

JM

Jessica M.
Sep 20, 2021

Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!

Some things that could use improvement: 

Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. 

We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. 

During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.

Luxury Sri Lanka Travel Agent Review: Tirappane, Wildlife Safari, Cooking Experience, One-Week Tour

RW

Russell W.
Mar 13, 2020
The trip was very nice. Everyone bent over backward to meet all of our needs. It is hard to do both a safari component and see all of Sri Lanka in one week

Travel Review: Sri Lanka Tour, Mirissa, Ella, Knuckles Mountain Range, Horton Plains National Park, Whale Watching, 2-Week Trip

MW

Max W.
Jan 29, 2020
Generally very happy with the trip and the services provided by the travel company.  From the initial stages of planning, through tweaking the itinerary and payment and execution, the travel company was professional, responsive, helpful and honest.  Our driver/handler was great and we got to see a lot of the country easily without the hassle of having to plan or deal with transportation to/from and within stops. Our general critique is that (and this may just be the general reality of traveling within Sri Lanka and nothing to do with the company) we had a lot of down-time at our hotels between activities. For example, we would wake up early to go to a site, then be back at the hotel by lunch and then just spend the rest of the day/night at the hotel, then leave the next morning for the next stop, but arrive around lunch and spend the rest of the date/night at the hotel.  We could have done with more activities and/or condensed the trip a bit to avoid this.  Also, if the hotel didnt have good wifi, no pool or no bar (which was sometimes the case), then spending so much time at the hotel was not great.  We got the sense that maybe this trip was designed for older folks, and not 30-somethings who didn't need to rest so much.

10-Day Sri Lanka Trip Review, Safari in Yala National Park, Nine Arches Bridge, Local Cuisine & Relaxing Beaches

JL

Jonathan L.
Dec 27, 2019
We had a great 10 day trip around Sri Lanka, covering many spectacular sights. Planning the trip and communicating with the travel company was easy and quite prompt and considering that there was about only about a month to plan the trip, they managed to organise everything well. We had an excellent driver / guide who accompanied us throughout and he was very accommodating and made sure the drives were comfortable. Unfortunately there were heavy rains and the train which we were supposed to take from Nuwara Elliya to Ella was not running but our driver made sure to check beforehand with the train station and in the end we journeyed by car without any major hiccups in the itinerary. We’ll have to go back for the train trip!

Luxury India & Sri Lanka Travel Review: Chandni Chowk Rickshaw Ride, Chef Tasting at a Top Restaurant, Elephant Sanctuary

SR

Shawn R.
Dec 04, 2019
This travel team displayed professionalism from the initial consultation to the end of the trip. They delivered an itinerary that was based on my needs and wants. They were patient in the itinerary development process as I'm very particular about my hotel selections and overall activities. During the trip, the travel team remained in constant contact to ensure things were going well. My travel team rep was extremely helpful throughout this entire process including when one of my travel companions needed medical attention. A doctor was sent to the hotel and all was well. The travel team staff continued to check on him throughout to make sure he was ok. Overall, a great trip from beginning to end and they delivered on my longtime dream to visit India (and Sri Lanka). I give this travel team my highest recommendation.

Sri Lanka Vacation Review: Culture, Sites & the People, 13-Day Trip

A(

Arlyne (.
Aug 04, 2019
We were very frustrated with this tour company.  Even though we spoke with them several times via phone and emailed lots, they simply didn't follow through with many of our requests.  We ended up having to research hotel and travel options ourselves and tell our agent where and how to book us. This took hours of our time and lots of frustration.We simply do not recommend this agent at this tour company!All this said, once we arrived in Sri Lanks we had a WONDERFUL experience! The local Sri Lankan company that was subcontracted to handle on our travel and transit SUPERB! Our guide and driver was PHENOMENAL!!  His English was excellent! His knowledge of all the sights super and his diving outstanding! He cared for our safety, our comfort, our environment, our cultural experiences, and overall wellbeing.  I can't say enough good about him.
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