Luxury New Zealand Tours

Zicasso's travel agent and her team did an outstanding job in finding fun things to do and making smart recommendations on where to go. They also did a great job setting up the flights and rearranging our transportation when there was a local issue.

We had a fantastic time on our trip to Australia and New Zealand. From the first email communication with Zicasso's travel agent, the process was quick and organized, and we knew we were in good hands. Every single airport pick-up, flight, and excursion ran so smoothly and provided us with a wonderful, well-rounded experience, with comfortable stays and friendly staff. I only gave our agent a few "interests,” and all of the experiences were so much fun and exceeded our expectations!

Everything about our trip was wonderful. Our travel coordinator listened attentively to the kind of adventure and family vacation we wanted, and delivered every step of the way. The app was convenient to use, kept us on track and on time, and the team was responsive to our last-minute questions through the chat function. I would highly recommend a Zicasso trip with our travel company.

Working with Zicasso's travel agent and his team was a pleasure from beginning to end. I shared my interests and what I wanted to include in the itinerary. My agent helped me choose options that delivered on my expectations and we created the trip of a lifetime for my family.

Communication was clear and consistent. Questions were always answered professionally and promptly. Having an expert handle the logistics required to travel between the North and South Islands lifted so much weight off my shoulders – planes, private transfers, trains, ferries, seven hotels, and tours every day. The team was available 24/7 and when one tour was canceled due to weather, they quickly arranged for a replacement activity within an hour.

The hotels chosen for us exceeded all expectations. They were beautifully designed and clean, with helpful staff, great amenities, wonderful hot breakfasts, and convenient locations within walking distance to attractions and restaurants. I'm not sure if it was intentional, but we were always in a hotel with a self-laundry service at the times we needed it most.

All the private transfers, whether short rides from the airport to hotel or long rides to the next town, were in spacious and clean vehicles with wonderful drivers.

I would not hesitate to recommend this company to others and would definitely use them to plan another trip.

Overall, we had a great time on our six-plus-week trip. Zicasso's travel agent put together a great itinerary. Except for a few glitches, the trip went very smoothly.

A couple of minor complaints:

Although our Auckland hotel was nice and the staff were excellent, the room was very small, it was too far from the pier (two miles), and the breakfasts were too cumbersome. We had to schedule them and the menu never deviated.

I was confused by the multiple layers of companies I dealt with. First, Zicasso, then the travel agency. So far OK, but then I was supposed to deal with two different individuals at another partner. The Australia contact seemed to be a bit more on top of things than the New Zealand agent. At one point, when our tour guide was a no show, one of the partners told me I had to file an insurance claim. What?!? I called my travel agent and he gave me the correct answer.

Along those same lines, I thought I would hear from either of our agents at some point during the trip, perhaps at the beginning. Instead, I got handed off to their partner, whom I had never dealt with. It was rather confusing and impersonal considering the cost of the trip. Three layers of agents seemed excessive.

I had planned this trip for my parents, in their 70s, as an anniversary gift. Zicasso's travel agent presented a few tour options initially. When we talked on the phone about the proposed itinerary, she was very open and attentive to hearing my thoughts on the type of trip I was hoping to plan for my parents. She then customized an itinerary to fit my parents' needs. My parents had a wonderful time. Thank you so much to our agent and the folks at Zicasso's travel company.