New Zealand Tours for Couples

Zicasso’s trip planner did an excellent job. Communication and the quality of the experiences were everything we'd expected and more, especially in New Zealand. The accommodations were first rate; the highlight was the lodge in Queenstown. The guides and drivers were professional and knowledgeable, especially those in Queenstown and Auckland. We loved the dedicated website for reference, as well as the detailed booklet and maps for both countries. 

For future itineraries, I would add another day in Queenstown and a full day in Christchurch. If days were limited, I would recommend one less day in Auckland and/or skipping the drive/train from Franz Josef. 

The only complication was the day we spent 10 hours going to and coming from Milford Sound.  I recommend doing Milford Sound by plane/helicopter from Queenstown, which would also permit seeing the glaciers/southern alps from the air. The only things we missed were the zoo in Auckland and the Blue Mountain day tour in Sydney. Next trip!

Overall, my recent trip to New Zealand, organized by this travel agency, had some truly unforgettable highlights. The agent's hotel picks were consistently great, perfectly suiting my preferences.

Most Enjoyable/Memorable Parts: The most memorable parts of the journey included an incredible experience seeing the Akaroa dolphins, delightful vineyard stays, and a breathtaking helicopter tour that showcased the stunning landscapes. Touring the incredibly beautiful country was a constant joy. Even though we had to reschedule, Milford Sound was absolutely spectacular. Paroa Bay and Lindis were lovely places to stay, and their staff were incredibly attentive. The hotel and our stay in Christchurch were wonderful surprises; we wished we had spent another night there and one less night in Queenstown. All of our drivers were great, and we had the best time with them, especially our drivers in Christchurch – I would highly recommend keeping that company for future bookings.

Areas for Improvement / Things I Noticed: Compared to other agents I've used with Zicasso, there was a noticeable lack of personalized touches. Usually, there would be a welcome letter or a fun gesture upon arrival, and little notes at different locations highlighting the travel agent's favorite spots or things not to miss.

A significant point of friction was the communication, or rather, the lack thereof. There was no WhatsApp group for the group to communicate once we arrived in the country. There was a complete lack of proactive communication from the ground team; I only heard from them if I reached out with a problem. Typically, there's a "welcome to the country, here's our WhatsApp chat in case you need anything" message, with the team constantly monitoring it.

I also found myself having to check in for flights and activities myself. This has always been confirmed and taken care of by the agent in my previous experiences, with updates provided via WhatsApp or email.

The mandatory app download was also problematic. The app itself wasn't great as it didn't allow for back-and-forth messaging and lacked quick-link calling, forcing me to copy and paste numbers when I needed to contact the tour operator. It was also frustrating that I couldn't add my own bookings or places I wanted to check out, meaning I constantly had to switch between apps.

Finally, there was a booking discrepancy in Christchurch. After I specifically asked to confirm the correct number of people, and the team assured me the correct number was confirmed, the penguin tour operator stated only three people were booked. I had to instruct them to contact the booking agent directly to sort it out.

Things We Would Have Avoided: Staying in Queenstown was a bit of a disappointment as it felt overly touristy. Even though the hotel had a shuttle, its location was quite far from everything, making it inconvenient.

Despite these points, the trip provided many fantastic experiences and showcased the agent's ability to select excellent accommodations and plan exciting activities.

I did not generally think this tour agent was as good as others I have used through your services. They did not seem as willing to arrange a first-class trip, particularly designed for me and my partner. Our favorite part of the trip was our overnight in Doubtful Sound, which I felt I had to arrange. Several of the views of the city (Queenstown and the Needle in Auckland ) were fine, but just the usual tourist deal and expensive. I would have preferred a half-day private tour of Auckland, for example. We wanted a half- or full-day fishing trip, which was kind of an add-on.

We had a great experience with Zicasso’s travel company. They connected us with first-rate activities and knowledgeable guides who shared so much about the wildlife, beauty, and history of New Zealand’s South Island.

We especially loved Abel Tasman, the overnight in Doubtful Sound, and traveling off the beaten path to Stewart Island.

The travel company was responsive to our needs for pacing our activities and accommodations.

A big shout-out to the travel specialist, who worked with us every step of the way and was even available in real time during our travels! The travel company helped make our journey a trip of a lifetime!

Zicasso’s tour planner created an amazing trip for us. He was quick to respond with initial planning and tailored the trip to our personal interests, thus creating a true customized experience. His expertise, advice, and recommendations were invaluable. 

Our itinerary allowed us to see and do so much during our trip, including museums, galleries, Māori cultural experiences, a lake-side day spa, geothermal park, Hobbiton, Mount Cook, a harbor tour, Milford Sound, a scenic railway trip through the Southern Alps, hiking, and dining, etc. 

We enjoyed each of the selected accommodations.  

The New Zealand touring app was an amazing resource and contained perfect details for each excursion and accommodation check-ins. Questions that arose during the trip were always answered in a timely manner over the app. Essentially, the stress of planning a two-week, multicity road trip was eliminated and all the hours I would have spent planning this itinerary myself were avoided. I would highly recommend the company.

The itinerary was awesome! We had a few snafus with hotel reservations, but they were quickly resolved. The tours were perfect and all private, with excellent guides. The pace made good use of the time we had and maximized seeing the most locations in our time frame. The hotels were beautiful (especially the one in Queenstown, WOW!) and the rooms were perfect for our needs (kitchens and laundry). It was so great having everything pre-booked and guided, as it allowed us to relax and enjoy the trip and not worry about logistics. It was a trip of a lifetime.

I would highly recommend this Zicasso travel agency! When traveling so far away, it made such a difference to have everything coordinated by a professional. I have had many people ask how we managed to do so much with the time we had. Now, I don't think I can travel any other way.