Uganda Travel Agents & Reviews

We always wanted to go to Egypt, Israel and Jordan - We planned this  3 week long trip n a year in advance.  Our travel designer was wonderful!  She spent a lot of time with us finding the right fit for the sites and activities we wanted to do.   Traveling while COVID  still hangs over us was a challenge with changing rules and cancelled flights - but the designer kept on it and kept us in the loop the whole time, making sure we were taken care of. We highly recommend her to anyone who wants to travel the mid-east as we did.

This was a complicated trip to plan which we spent a year planning. The travel company planned the middle three weeks of a five week trip. We planned one week on either end, coordinating all the way on both ends for a smooth transition into the travel company middle portion at the beginning and out of the company portion at the beginning of our last week. All of the transitions were executed flawlessly, on both ends.Once we gained a greater appreciation how critical these interfaces were, we expressed over and over to ourselves how fortunate our choice of this travel company to help us plan this adventure for our family had been.Two weeks before our departure, developments with the Omicron variant over Thanksgiving weekend caused us concern, not over the virus but with travel bans various countries were imposing on visitors to certain Southern Africa countries. The travel company gave us non-hurried counsel and advice, leading us to make a strategic decision to substitute Jordan for South Africa in a move that enabled us to complete our entire journey without a single border-crossing problem. At a time when the trip details should already have been finalized, the company helped to make this last-minute change at a financial cost to them and expenditure of uncompensated time and effort.Even after the travel company portion of the trip was over,  one person in our group of 12 tested positive, precluding that person and myself from moving to the next country. I contacted the travel company as well as other resources for advice and assistance. The company’s advice has been the most helpful.Even on routine planning for the trip, the principals of the company helped us plan a trip for our families that several expressed to us was flawless and far exceeded expectations. The travel company certainly exceeded our expectations.We could continue describing examples of how pleased we are with our decision to choose this company, but we hope these few will suffice. From beginning to end, the travel company was committed to doing what was best for us, not what was best for them.

Our trip was beyond amazing and despite all the issues we could have had traveling during COVID, because of Simon and his team’s help, everything went absolutely perfectly!! I would book with them again in a heartbeat and highly recommend them to others!! We had never used a travel agent before but thought due to COVID and the fact that this trip was more involved than previous trips we have taken, it might be helpful to have someone guide us through each step. I absolutely know this trip would not have even come close to comparing to the incredible experience we had without the help of this travel company.

The trip was absolutely wonderful.  Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days.  Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip.  The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently:  Our communication leading up to the Uganda portion of the trip was with the operations manager.  We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale.  It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

Fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for to a very high standard.