Uganda Safaris - Baby gorilla in Virunga National Park
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Uganda Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Kristy in Kenya office

Kirsty's Travel Agency

4.9

 Based on 16 reviews

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See Kirsty's profile

Destinations:

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Africa
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Egypt
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Israel
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Jordan
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Kenya
2  More

Verified Review

Linda W.
Submitted on 4.8.2022

We always wanted to go to Egypt, Israel and Jordan - We planned this  3 week long trip n a year in advance.  Our travel designer was wonderful!  She spent a lot of time with us finding the right fit for the sites and activities we wanted to do.   Traveling while COVID  still hangs over us was a challenge with changing rules and cancelled flights - but the designer kept on it and kept us in the loop the whole time, making sure we were taken care of. We highly recommend her to anyone who wants to travel the mid-east as we did.

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Travel agent Dan in South Africa

Dan's Travel Agency

5.0

 Based on 104 reviews

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Destinations:

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Africa
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Botswana
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Kenya
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Rwanda
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South Africa
3  More

Verified Review

John P.
Submitted on 1.8.2022

This was a complicated trip to plan which we spent a year planning. The travel company planned the middle three weeks of a five week trip. We planned one week on either end, coordinating all the way on both ends for a smooth transition into the travel company middle portion at the beginning and out of the company portion at the beginning of our last week. All of the transitions were executed flawlessly, on both ends.Once we gained a greater appreciation how critical these interfaces were, we expressed over and over to ourselves how fortunate our choice of this travel company to help us plan this adventure for our family had been.Two weeks before our departure, developments with the Omicron variant over Thanksgiving weekend caused us concern, not over the virus but with travel bans various countries were imposing on visitors to certain Southern Africa countries. The travel company gave us non-hurried counsel and advice, leading us to make a strategic decision to substitute Jordan for South Africa in a move that enabled us to complete our entire journey without a single border-crossing problem. At a time when the trip details should already have been finalized, the company helped to make this last-minute change at a financial cost to them and expenditure of uncompensated time and effort.Even after the travel company portion of the trip was over,  one person in our group of 12 tested positive, precluding that person and myself from moving to the next country. I contacted the travel company as well as other resources for advice and assistance. The company’s advice has been the most helpful.Even on routine planning for the trip, the principals of the company helped us plan a trip for our families that several expressed to us was flawless and far exceeded expectations. The travel company certainly exceeded our expectations.We could continue describing examples of how pleased we are with our decision to choose this company, but we hope these few will suffice. From beginning to end, the travel company was committed to doing what was best for us, not what was best for them.

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Travel agent Simon in Africa

Simon's Travel Agency

4.9

 Based on 110 reviews

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Destinations:

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Africa
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Botswana
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Congo, Democratoc Republic of the
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Ethiopia
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Kenya
8  More

Verified Review

Jackie M.
Submitted on 8.11.2021

Our trip was beyond amazing and despite all the issues we could have had traveling during COVID, because of Simon and his team’s help, everything went absolutely perfectly!! I would book with them again in a heartbeat and highly recommend them to others!! We had never used a travel agent before but thought due to COVID and the fact that this trip was more involved than previous trips we have taken, it might be helpful to have someone guide us through each step. I absolutely know this trip would not have even come close to comparing to the incredible experience we had without the help of this travel company.

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Travel agent Brian in Kenya

Brian's Travel Agency

5.0

 Based on 5 reviews

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Destinations:

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Kenya
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Rwanda
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Uganda

Verified Review

Jessica H.
Submitted on 3.9.2020

The trip was absolutely wonderful.  Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days.  Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip.  The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently:  Our communication leading up to the Uganda portion of the trip was with the operations manager.  We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale.  It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

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Travel agent Karin in Africa

Karin's Travel Agency

4.8

 Based on 82 reviews

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See Karin's profile

Destinations:

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Kenya
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Rwanda
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Tanzania
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Uganda

Verified Review

Keith H.
Submitted on 8.7.2019

Fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for to a very high standard.

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Featured Reviews

Kenya, Tanzania, Uganda Trip Review: Two-Week Solo Safari Tour

JA

Jose A.
Dec 08, 2021
The way how this travel company made the arrangements to my travel was awesome . The times, especially for the Corina virus tests were excellent. 

Review: Luxury 2-Week Uganda Tour, Mountain Gorilla Trekking, Boat Safari

JK

Janice K.
Dec 20, 2021
Kirsty is by far the best travel agent with whom I have worked!  She planned a fantastic itinerary and was helpful before and during our trip.  Navigating changing Covid protocols, delayed flights, and other hiccups she kept us on track.  Anytime we ran into an issue she said "Don't worry, I'll sort it out, have fun!" We felt very safe and secure.Our trip was excellent - the attention to detail was great - we saw the things we hoped to see and met fantastic people along the way at the lovely lodges.  Excellent service.

Luxury Uganda & Rwanda Trip Review: Safari, Gorilla Trekking, Queen Elizabeth National Park, 2-Week Tour

RK

Richard K.
May 13, 2022
Trip was truly amazing. Shannon did an outstanding job planning my trip. All the accommodations were wonderful. My driver/guide was excellent. Everything went according to plan.

Travel Review: African Safari, Rwanda, Uganda, Zanzibar & Nairobi

PP

Penelope P.
Sep 13, 2021
We had such a great overall experience with Sarah and this travel company. I believe she was what made our trip as successful as it was. 

Travel Review: Luxury Solo Africa Safari, Kenya, Tanzania, Uganda, Gorilla Trekking, Elephant Orphanage, Ngorongoro Crater

CD

Christine D.
Oct 21, 2021
Sara was the best, she listened to exactly what I wanted and that is the way she planned it.Every place was exactly the perfect place I wanted to stayI did a lot on my trip from Gorilla trekking in Ugunda to southern TanzaniaEverything was perfectly planned and everyone at the lodges in Tanzania made sure I had the best experienceIt was a childhood dream of mine to visit Africa and she made it come true, and it was more amazing then I ever could of imagined!!! I can't wait to call them and set up my next trip!

Kenya & Uganda Vacation Review: Masai Mara, Lake Mutanda, Africa Safari, Gorilla Trekking, Two-Week Tour

JM

Jackie M.
Aug 11, 2021
Our trip was beyond amazing and despite all the issues we could have had traveling during COVID, because of Simon and his team’s help, everything went absolutely perfectly!! I would book with them again in a heartbeat and highly recommend them to others!! We had never used a travel agent before but thought due to COVID and the fact that this trip was more involved than previous trips we have taken, it might be helpful to have someone guide us through each step. I absolutely know this trip would not have even come close to comparing to the incredible experience we had without the help of this travel company.

Kenya & Uganda Luxury Vacation Review: Gorilla Trekking, Queen Elizabeth National Park

JH

Jessica H.
Mar 09, 2020
The trip was absolutely wonderful.  Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days.  Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip.  The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently:  Our communication leading up to the Uganda portion of the trip was with the operations manager.  We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale.  It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

Uganda, Kenya & Tanzania Vacation Review: Luxury Africa Safari, Gorilla Trekking, Nairobi, 13-Day Family Trip

PP

patricia P.
Jan 12, 2020
I had a multitude of goals for an 18 day trip to Uganda, Kenya and Tanzania. We wanted to do gorilla treks, and more traditional Safari as well as spend a couple of days in Nairobi.   The trip planners of this travel team worked with me over months to plan an incredible experience in three countries, in a way that was true to the sustainable goals that the company supports.  They were a delight to work with--as they provided options while listening to my goals.  They offered details but did it in a way that helped me grapple with choices and trade-offs. They were also sensitive to issues of time and budget.The trip came off beautifully--even with the exception of a couple of major downpours and subsequent floods--which turned out to be just minor hitches in getting us to each destination. They work with exceptional networks of camps and lodges--each with their own charm and each bringing a mindset of ecological sustainability, while offering simple luxury in accommodations, food and service. And the guides at each place knew their terrain and the habits of the animals. One day with one driver, we saw the entire circle of life, from lions mating to the birth of a Topi, to the kill of birds by a black mamba snake.  Throughout, we felt the exceptional value of this travel team's curation of places and experiences. Important to note, about six weeks prior to the trip, which was to begin with a gorilla trek in Uganda, I seriously injured my knee and the team worked with me to find a way to get up the mountain. Although a bit mortified I was carried up in a chair and once in the company of the gorillas, a porter helped me walk through jungle terrain for what was one of the most amazing experiences of my life. The travel team provided both the logistics and the emotional support that allowed me to do this. I have nothing but the best things to say about the work of this travel team--their planning was impeccable; they know the regions and services, and they stay with you through the ups and downs of planning and delivering on what was --as corny as it is to say--a trip of a lifetime!  BTW this was the third safari I have been on and was unquestionably the best! 

Uganda & Kenya Tour Review: 15-Day Gorilla Trek & Africa Safari

SR

Scott R.
Jan 26, 2020
I originally reached out to a few agencies that specialize in Africa. The travel designer from this tour company contacted me. She was extremely patient in the time I took to make a decision. I had a few things on my "to do" list (gorilla trekking & Giraffe Manor) and left the rest up to her. My travel designer created a dream itinerary that I couldn't refuse! We just got back 2 days ago ... everything was PERFECT! There was zero left to chance or guessing. The designer arranged someone to meet us every step of the way (and most were AMAZING). We even had people meeting us where I didn't expect it (at the airport and whisked us through everything). I cannot saw enough about the travel designer and the travel planner with their immediate responses to all questions. I'm calling them for my next African adventure!

Travel Agent Review: South Africa, Zambia, Uganda, Zimbabwe, Shark Diving, Victoria Falls, Gorilla Trekking, Hiking

GH

Grace H.
Feb 22, 2020
I can’t thank this travel team, our trip planners, enough for the amazing job they did! The entire trip was so stress-free. One trip planner organized the entire itinerary and always made sure it was customized to include exactly what we wanted. Another continuously checked in to ensure we all had the appropriate travel documents and paperwork. They both were so responsive to our questions, especially the days before we left for our trip. Everything was perfect and the trip completely surpassed our expectations
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