Uganda Travel Agents & Reviews

We had an absolutely incredible experience and wonderful service from Zicasso's tour operator. Everything was well organized, so we didn't have to worry about a thing. The accommodations were all top-notch and we were treated so warmly at each location on our itinerary. The food was incredible and the drivers were all friendly, knowledgeable, and wonderful to spend time with. They enhanced our experience so much!

It was comforting to know that we were in such good hands and had support at the ready if needed. Our agent was wonderful to work with. He was friendly, responsive, and knowledgeable, and put together an amazing trip for us. We would highly recommend them and use them for any future travel. Thank you to Zicasso for pairing us up with our travel company!

This was a trip of a lifetime! The details large and small were flawless, leaving us to enjoy the trip with no worries.

We started in Kenya. All accommodations were beautifully appointed and the staff were very friendly. The locations were strategic, allowing us to view different animals based on the area. Our first stop was Lewa Conservancy, where the rhinos and the grazing animals were the highlight. Then, in Maasai Mara, the migration and hippos were the draw. We also viewed the migration from a hot-air balloon, which gave a different perspective. Naboisho Conservancy is known for its cats and it did not disappoint. We saw leopards, a lion pride with 17 babies, and a cheetah hunting a gazelle.

We then traveled to Uganda to visit the gorillas and were nervous because it was considered a level 3 advisory by the US Department of State. However, once we were there, we felt very comfortable and were glad we went. Trekking with the gorillas was a highlight of our trip. We did two trips and each was very different.

The small details like the transfers, having help through the airports, and ensuring we had packed lunches when traveling from one location to another were flawless. This trip was complicated and on past trips the transfers were always the weak link. Zicasso’s travel company nailed it.

We would highly recommend this trip!

The trip was absolutely wonderful. Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days. Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip. The transfer from our Kenya guide to our Uganda guide was seamless. We had an issue with logistics in the last few days, but our planner helped us solve it quickly.

The only thing I would suggest they do differently: Our communication leading up to the Uganda portion of the trip was with the operations manager. We didn't meet our guide (or know they weren’t the operations manager) until the morning we left for Kibale. It would have been nice to have some communication with our guide beforehand as there were a couple of things on the itinerary (prepared by the manager) that our guide seemed not to know anything about, namely a game drive in Queen Elizabeth Park.

I cannot recommend our agent highly enough! From the moment we started planning our honeymoon, her charisma and passion for travel truly shone through. She took the time to understand our preferences and crafted an incredible itinerary that perfectly matched our vision.

Every dinner recommendation she provided was nothing short of amazing. Each meal was a delightful experience, better than the previous!

Our accommodations were top-tier, offering both luxury and comfort, allowing us to fully relax and enjoy our time together. Each location was beautiful and added to the overall magic of our honeymoon.

The tours on the ground and all of the transportation were seamlessly organized, making our travels stress-free and allowing us to fully immerse ourselves in the experience without any worries. She is also incredibly knowledgeable about the area, sharing insights and stories that enriched our understanding of the culture and landscapes we were exploring.

Thanks to our agent's expertise and attention to detail, we had an unforgettable experience that we will cherish for a lifetime. She truly brought our dream trip to life, and we are so grateful for everything she did to make our honeymoon special. If you’re looking to explore Africa, she is the travel agent you want by your side!

Our African safari, organized by Zicasso’s tour company and its agent, was a trip of a lifetime. Their partnering with the local travel company was absolutely brilliant. Our guide was of the highest quality that could have been expected. 

The accommodations at the Ngorongoro Crater were amazing. The other accommodations were a bit more rustic, but they seemed perfectly located for our safaris. 

We would not recommend the "walk" to the elephant caves without more disclosure about the difficulty of the trek and the footwear required. We were not thrilled with the visit to the Maasai village. We felt taken advantage of. We would have preferred a visit to a village where our participation was more authentic and where we did not get a high-pressure sales pitch.  

Booking the hot-air balloon ride with the chosen company was an excellent choice. We have come back with so many memories of our time in Tanzania (including our stay in Zanzibar). We would highly recommend our travel company and agent to anyone considering an African safari.

A fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for, to a very high standard.