Murray's Travel Agency
Based on 435 reviews
This trip resulted in the most extraordinary two weeks of my life. Everything, and I mean everything, was absolutely perfect. I had a vision of what I wanted this trip to be and worked with Sherilyn at the travel company to bring that to life. She provided sound advice and created an itinerary that was spot-on.
Throughout the year of planning, Sherilyn was extremely responsive to any questions or concerns I had. I was provided with a very detailed trip itinerary, along with everything I needed to know about traveling to Africa. No stone was left unturned and we were very well-prepared due to all the information provided.
The trip itinerary covered Southern Africa and East Africa. We pulled out all the stops and included as many activities as time would allow. From a helicopter ride over Victoria Falls to a rhino walking safari in Zambia to a hot-air balloon ride over the Maasai Mara in Kenya — none of the activities disappointed.
Every one of the guides we had was excellent. The service we received at the airports, both inbound and outbound, was exceptional. All of the accommodations, including hotels and camps, were amazing and we would definitely stay at any of them again.
This was truly a trip of a lifetime and I don't believe it will ever be outdone. Thank you, Zicasso, for connecting me with this travel company.
Neil's Travel Agency
Based on 18 reviews
We chose this travel company to help plan our dream honeymoon in South Africa and we are so glad we did. Neil and the team planned and booked everything, taking into account our interests and ensuring every day would be special and memorable. They were super-responsive and made sure we were well taken care of.
Our on-the-ground guide was phenomenal, full of information, and stories, and ensured we got everywhere safely. She was a delight to be around and truly made our trip even more special. All of the accommodations the travel company booked for us were exceptional and our experience at the safari lodge was one of the best of our lives, thanks to Neil's guidance.
Neil also went above and beyond to help us get reservations at very popular and exclusive restaurants, knowing that food is a big part of what we love to discover while traveling. We would highly recommend using this company for a trip you will never forget.
Neil's Travel Agency
Based on 27 reviews
Neil from the travel agency was amazing to work with. He really listened to what we wanted on our first trip to South Africa and, most importantly, paid close attention to the budget we had in mind.
Being a South African and having owned and run a safari lodge, he truly knows the country. Neil has an excellent team, so you have outstanding support throughout in case any issues arise.
With him, we planned an extraordinary birthday trip that included five nights in Cape Town, three nights in the Winelands, and seven nights in two safari lodges. He handled everything, from all our transfers, our wonderful accommodations, wine tours with specialized wine guides, and our safari lodges.
Charles' Travel Agency
Based on 30 reviews
Our party of six had an absolutely incredible experience with the travel agency. From start to finish, Charles and Sarah demonstrated exceptional expertise and knowledge of Southern Africa (including customs and practices), and had an obvious dedication to making the trip unforgettable. Their knowledge of locales and locations, wildlife, transportation, and the best safari camps was impressive. They listened to our preferences and crafted an itinerary that was perfectly matched with what we wanted from our 2 weeks in Africa.
We saw four of the big five and countless other species in natural habitats, all thanks to the very knowledgeable guides we were matched with. Daily, we were literally a few dozen feet from elephants, giraffes, antelope, lions, leopards, warthogs, buffalo, wild dogs, and cheetahs. The camp tents were exemplary, offering luxury and immersion in the wild. We felt safe, supervised, and pampered throughout the journey. The attention to detail, from transportation to guided game drives, was simply outstanding.
Finally, their communication was flawless. They promptly answered our (many and sometimes silly) questions and ensured we were well-prepared for the trip. They also helped make special arrangements for a birthday dinner. During the trip, they regularly stayed in touch. When our return flight was canceled last minute, Sarah made sure we had accommodations in Johannesburg and London while our airline re-routed us.
We can't recommend this travel company enough. Thanks to their expertise and knowledge of Africa, our safari was a once-in-a-lifetime adventure that wildly exceeded all expectations.
Daniella's Travel Agency
Based on 60 reviews
Our trip to Southern Africa (Botswana and Zimbabwe) was nothing short of amazing! Our travel consultant created a great itinerary and took care of every detail associated with small-craft flights, greetings at airports, etc. The coordination was seamless!
We highly recommend staying at the camps within the reserves as this provides a different experience to the national parks. We felt like we were the only ones there. We were deeply touched by the love and warmth of the resort staff, who go out of their way to welcome you and assist with any needs you may have. Our guide was brilliant, his knowledge, experience, and patience incredible!
This was our second trip through Zicasso and we highly recommend the company for its interest in helping to make our trip a once-in-a-lifetime experience.
Simon's Travel Agency
Based on 124 reviews
Andre did a great job of organizing our trip. He listened to our needs and adjusted the itinerary to accommodate our desire to be more inland/forest-oriented than beach-oriented. All the guides were excellent, as were the hotel accommodations. The guides were always on time and clear about expectations.
We didn't know what to expect in Madagascar. We were surprised by the abject poverty and the general backwardness of the culture, which has been exacerbated by corrupt leadership and the legacy of foreign colonization (in this case, France) that siphoned out the resources and left the people mired in their impoverished state. Our trip started in Uganda, which is considered a third-world country, but compared to Madagascar, it seems like a fully developed place.
We probably enjoyed the camp near Ifotaka the most due to the accommodations, the daily walks in lemur country, the food (the chef was amazing), and the staff, who were very cordial and helpful. We enjoyed our stay in Andasibe, but did not see nearly as much wildlife as we had hoped. The hotel in Tana was a unique and wonderful experience, and the other hotel in Tana was also very nice.
One point that should be made to anyone traveling to Madagascar is that the trip can be grueling if you're trying to see as much of the country as possible in a relatively short period of time and don't want to just hang out at the beach. The flights within the country are on prop planes and some of the road journeys, like the three-hour drive from Fort Dauphin to the river country or the five-hour drive from Tana to Andasibe can be very long and on treacherous, hole-filled roads that would be considered impassable in the US. These journeys can be exhausting.
Dan's Travel Agency
Based on 124 reviews
Kathy and I have traveled extensively and have used guides from Zicasso at least half a dozen times. I can honestly say that Dan and Mandy at the travel agency are the best team we have ever experienced.
We just returned from a 16-day East African adventure that was nothing short of amazing. Every trip detail was planned for us and there wasn't a single moment that didn't go according to plan. Dan acted as our personal guide, and not only was he a pleasure to be with, but he also planned a number of small surprises throughout the trip that just blew our group away.
Every part of the trip was custom-planned, from our tent camps and game drives to our hikes through the Rwandan mountains to see the gorillas. Our trip focused on Kenya and Rwanda, but Dan's knowledge of the animals, local cultures, and political history has us hooked on Africa. We will soon begin planning our next visit and this travel company will be our team again. Can't wait for our next adventure.
Richelle's Travel Agency
Based on 13 reviews
Zicasso matched us with two excellent travel agents who were both professional, responsive, and knowledgeable. We selected this travel company. Our agent, Richelle, worked with us to design an itinerary that transformed our wish list into an incredible African journey. Her prompt responses to our questions or needs were greatly appreciated.
We were attempting to see a lot of South Africa and Namibia in only two weeks. Throughout our trip, the accommodations, transfers, guides, restaurants, flights, and activities that Richelle had arranged or suggested were superb. She helped us create a portal for our trip that served as a source of information, pick-up times, e-tickets, and things like our allergies that restaurants knew ahead of time. Additionally, she was there for us as we were traveling in case we had a problem or question. We can't say enough about her professionalism, patience, and genuine concern that our vacation would be everything we hoped for.
Our itinerary was ambitious, but Richelle's preparation made it possible. First, we spent three days at Marataba. The accommodations, food, and staff were first-rate. Our guide on the safaris was excellent and the variety of game we saw was impressive.
The next part of our trip was in Cape Town. We arrived in a storm that the locals called "the storm of the century". There was extensive damage and some loss of life as well. While the storm certainly curtailed some activities, the following days had brilliant sunshine. We had a great time visiting the V&A Waterfront, a colony of African penguins at Boulders Beach, enjoying the gorgeous coastal scenery along Chapman's Peak Drive, and a too-short visit to the Kirstenbosch National Botanical Garden. Our accommodations at the hotel in Sea Point were excellent for location and the professional staff.
After three days in Cape Town, our guide drove us for about an hour to the Cape Winelands. We arranged for two wine tastings in Stellenbosch. The winery was outstanding for the beautiful views and excellent wine. We also saw zebra and impala in the field just in front of the outdoor verandah. We had lunch at a boutique hotel and winery with spectacular views and delicious wine and food. Our accommodations at the hotel in Franschhoek were outstanding. The setting, service, food, and beautiful views were a highlight of our trip. Our room was large and beautifully appointed. An example of their generous hospitality was that all items in the minibar, including a bottle of wine produced at their winery, were gratis. We regretted having to leave after only one night's stay.
Our guide then returned us to the airport in Cape Town for our flight to Walvis Bay, Namibia. We were met by our driver at the airport to transfer us to the hotel in Swakopmund. The hotel was on the Atlantic Ocean and a perfect location to explore the town. The staff was top-notch. Warm, friendly, efficient, willing to help you arrange drivers, restaurant reservations, or figuring out how to work the TV remote.
After three days in Swakopmund, our excellent guide drove us to the lodge in the private Kulala Wilderness Reserve. Once again, the warm hospitality of the staff here and throughout our travels will stay with us for a long time. The lodge is a gateway to the magnificent dunes of Sossusvlei. Our guide was outstanding. He was an excellent driver over some awful roads and sand, and the depth and breadth of his knowledge were impressive. He cooked us a lovely chicken and salad lunch out in the desert. He drove us to Windhoek for our flight back to Johannesburg and our return home.
There will be many wonderful things to remember about our journey in southern Africa, but Richelle's excellent guidance and the warmth of the African people are what will stay with us the longest.
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