Neil's Travel Agency
Based on 9 reviews
Our Tanzania trip was excellent. Neil arranged our trip. He listened to all our interests about the safaris and answered all our questions with sincerity and patience. During our trip one location was added in order to see the migration. We stayed in 5 camps in total and all the locations were excellent. The service, the people and the food all were very good.The sunsets, the sunrises and the animals we saw and heard at nights from the camps were amazing. We were prepared for the mosquitos but there were none. We were not sick for a single day. We saw elephants, lions, cheetahs, zebras, giraffes, hyenas, hippos and gazelles so close to our van it was unimaginable. We saw the amazing birds and all other animals, too many to mention.Our guide was excellent. The instinct he has and the eyes to see the animals from far was very impressive. Because of him we could see a Cheetah kill and the migration and many more memorable moments.Seeing the animals in the vast landscape of Africa in their natural surroundings was amazing. This was a trip of a lifetime.
Dan's Travel Agency
Based on 116 reviews
Dan and Mandy from the travel agency are absolutely incredible to work with. We reached out for help planning our honeymoon. We didn't reach out in the most timely fashion and were incredibly stressed with wedding planning when we did. I had 1 conversation with Dan and that was all he needed to put together our absolute dream honeymoon. He somehow read my mind in ~20 minutes, made us feel incredibly comfortable traveling to a part of the world we had never been and immediately put us at ease that we were in good hands. Dan and Mandy helped us with every single step to make sure we were prepared for the trip so we could simply relax and enjoy it. They answered multiple rounds of questions and were flexible while providing their input as we finalized the details of our trip. Every detail was handled while we were on our trip and it felt like we had really good friends (with incredible taste in travel that we look up to) on the journey with us. We cannot recommend using the travel team to book your trip enough - these guys will be dealing with us for decades to come.
Charles' Travel Agency
Based on 24 reviews
If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency! I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown. My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time. The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti. The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large. I hope to return to Africa again… and I would ONLY use this travel company. Please consider them… and just give them a call. From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.
Neil's Travel Agency
Based on 11 reviews
Our first Safari trip to South Africa fulfiled all of our dreams and expectations and then some. We had the trip of a lifetime and most of the credit goes to the travel team. From helping with the initial planning to making last minute changes they were fabulous. We were always made to feel very comfortable, from meeting us at every airport to assist with transport to reschedualing side trips to better meet our needs the travel team was on top of it all. We would not have had as good a trip as we did with out there help and guidence.
Murray's Travel Agency
Based on 427 reviews
Tanya from the travel company was excellent. We ( my husband and I) went to Dubai and Seychelles. Tanya took the time to find out from us what we liked, what were our expectations and what we would like to see and/or experience. The trip was planned flawlessly. The pick-up at the Dubai airport was perfect, and the hotel accommodations were great. Every activity was planned to perfection and we enjoyed all of them. She was sure to tell us the dress code for visiting the mosque in Abu Dhabi so there were no surprises. We went to Seychelles and again, thanks to Tanya, the pickup was perfect and the accommodations were great. We had a great time knowing that we did not have to worry about any part of the trip. Tanya was very flexible in accommodating our requests. We had a long layover in Dubai on the way back to the US, and Tanya was able to arrange a short trip which was very welcome and absolutely fabulous! The layover time went quickly. Overall, a fantastic vacation, thanks to Tanya at the travel company.
Simon's Travel Agency
Based on 113 reviews
Our trip was spectacular- everything we hoped it would be. Originally planned for 2020 and postponed twice, our travel advisor, Andre, was incredibly helpful, flexible, and patient. My husband and I travelled with our daughter, son-in-law and 2 teenage grandkids. It was a great mix of history, adventure, local cuisine, and a safari the was beyond all expectations.
Steve's Travel Agency
Based on 52 reviews
The trip was great - everything we wanted it to be! The travel designer was very responsive in adjusting our itinerary to make sure that we got the experiences and accommodations that we wanted in each of the four locations we went. The transports that the designer arranged were very professional, friendly, punctual, and knowledgeable. This was the perfect way to plan and spend our honeymoon!
Daniella's Travel Agency
Based on 54 reviews
Jamel S.From the very first meeting over the phone, I knew that this company was the one for our family trip to South Africa. I felt heard and Dani made sure that I understood each step of the process to curate our trip. The whole team was very easy to work with and very responsive to emails. We could not have asked for a better travel company. The mobile app was an unexpected, but very pleasant surprise. We had our trip summary, detailed itinerary, and travel documents all in one place on our phones. Each boutique hotel chosen was an experience in itself. The rooms were great, service was excellent, the locations were well thought out.The tour guides for each city were excellent and well informed. And I think we went during the best time of the year. It was winter in South Africa so it wasn't scorching hot and the mosquitos weren't out in droves as they would be in the summer months. It made the game drives more enjoyable as well because the dried grass and trees allowed us to see more animals.I'm planning another family trip and since our travel company has travel partners worldwide, they will be my go to travel agency.
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This Africa travel company provided excellent communication, recommendations, and service from our initial contact through a follow-up post-trip. We originally booked this trip in 2019 for 2020 prior to the onset of Covid, which led to many uncertainties and changes until it was finally executed in 2021. Canceled flights and changes by a Zambia carrier proved to be challenging for all, but our travel company was monitoring this and took immediate action to resolve connections and lodging issues with each change. Flights going and coming from Africa were not full and the same was true for many internal flights. The exception was for the Zambia flights so one might presume that a canceled flight today would mean a fuller flight tomorrow. The actual execution of our trip went off perfectly and we were very pleased. We felt we were in great hands and well supported if there had been flight issues etc. while en route.
This was our third trip to Africa and we've been on safari for all three. This trip was well organized and there were many transfers and flights involving four different countries in Africa (South Africa, Botswana, Zambia, and Zimbabwe). At this time, each border crossing required a PCR test for Covid, so our travel planner had to help us coordinate this as well, in order to make this trip possible. At every transfer point, a representative met us to help navigate the local procedures and facilitate movement to our next flight, hotel, border crossing, etc. If we'd been on our own we'd likely have figured this out, but not with the efficiency and knowledge of the processes and procedures that this staff had. Their presence provided an enormous time saving, efficiency, and made the trip less stressful because we knew someone would tell us what to do next. Who would expect for example that we'd be required to clear security prior to checking in for our next flight? Or that baggage would be dropped at the door we'd just entered in the airport vs. another baggage claim area. In Johannesburg, we were quickly escorted for about a 15 minute walk to the lobby of our hotel. It's a large airport and not having to figure it out after a lengthy flight from the USA made this easy and added value.
Team Charles, Sarah, and Karen listened to what we wanted on our trip, and instead of focusing just on Botswana and Victoria Falls, they recommended Zambia as well. For Victoria Falls, we were told Zimbabwe is where we wanted to be. Advice was also provided for the Visa for Zambia/Zimbabwe. Our accommodations were all excellent. We actually benefited substantially with lodging upgrades and private vehicles and guides by traveling to Africa while most are staying home due to Covid. We were comfortable at camps with staff that were vaccinated at all but one of our five camps, masking, social distancing, and sanitization. Significant effort is being made to keep the few travelers visiting safe, so tourism may return sooner vs. later. At one of our airports, the restroom stalls in either Botswana or Zambia were being cleaned after every use! With this said, we've encouraged friends to mask up and consider travel now or in the next six months if they have the opportunity.
We strongly recommend working with this Africa travel company and felt that the presence of staff both in the USA and Africa helped. For this trip, we took a chance as our decision was between doing a trip with this company and with another travel company we've booked with numerous times. We went with this company because it was based on our desired itinerary and we'd be on our own in camps vs. being with a group. My spouse was particularly concerned about this aspect with covid and all the itinerary changes we'd seen prior to the trip, but in the end, we were both extremely satisfied with the end result and format of the trip. We would gladly book another trip through this company.
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