Tahiti Vacations

(Tahiti) was fabulous.  The company's planning and documentation was meticulous--every day, every flight, every ground transport, every hotel and excursion, and the Fiji  cruise line went swimmingly well.  I strongly recommend this travel company.

We visited Tahiti (for one night), a resort on Motu Tautau, Bora Bora and Rangirora. The transfers and flights went very well and we liked the islands we visited and our accommodations! One of the hotels we were originally going to stay at was going to be on strike during our stay so our travel agent found us even better accommodations on another island, which ended up being great! 

and Tahiti.  Australia (visited Sydney and Cairns/Port Douglas) was amazing, New Zealand (South Island) incredibly beautiful and Tahiti (Moorea) was also beautiful and provided a nice relaxing end to our trip of a lifetime.  The trip planner at this travel agency provided a very nice itinerary to accommodate our desired excursions/activities.  The transportation arrangements and hotel/resort accommodations were excellent.  That said, there are a few things that we feel the travel team should have managed better and #1 is a very "big miss" in our opinion which is why we gave 2 star rating (some in party suggested 1 star)....1.  We missed our flight from Cairns, AUS to Christchurch, NZ due to change by airline (which happened a few weeks before we embarked on our trip) that was apparently not communicated to the travel agency.  This caused us to have a very long day of flying to various cities in AUS to get into position to fly out the next morning to Christchurch which caused us to miss most of our planned day in Christchurch including missing whale watching excursion that was on our bucket list.2.  Beyond our missed whale watching excursion in Christchurch, the hell hike excursion in Franz Josef and the scenic flight to Milford Sound were cancelled due to weather conditions.  While weather conditions that cancelled these excursions were obviously out of the control of the travel team, I think it would have been appropriate to caution us that given the short amount of time and the very unpredictable weather (maybe just this time of year - end of November) in New Zealand we would run risk of having cancelled excursions that would be difficult if not impossible to reschedule.3.  One other note, cautioning us regarding restaurant/food/service expectations in countries we were visiting would have been appreciated as this would have calibrated us and would have helped us make different decisions on restaurants that would have saved us money and frankly enjoyed the restaurants/food more.  

this company for the support and goal objectives

our trip to moorea and bora bora in sept 2019.   everything was handled efficiently, promptly, and no question was left unanswered.   i am somewhat of a worrier, and our travel specialist never hesitated to put my mind to rest regarding any concerns.   we flew to tahiti from lax business class. i highly recommend it.   we were given access to their vip lounge in lax, which was very comfortable, before our overnight flight.   upon boarding, we were given a travel kit with all the amenities needed including a sleep mask and earplugs.  you have a ”pod” all to yourself with a monitor for movies, games, music and a nice pair of headphones.   the seats go completely flat and you have a comfy pillow and large blanket/sleep bag.   we boarded at midnight, got comfy and woke about 7 hours later to a gentle voice informing us breakfast would be served in about 15 minutes.  perfect.  same routine on our overnight flight from papeete to lax home.  we went to moorea first and stayed at the hotel  while moorea is a beautiful place, and the setting for the hotel ideal, we found the hotel a bit run down.  we had an overwater bungalow, but the roof was covered in tacky tarps in places where the thatch was missing.  we arrived very early in the morning and were told check in was 2 pm.  what to do for 6 hours? we had breakfast, walked along the beach, pool, etc and at 230, still no room.  frustrating.  we saw people arriving and being taken directly to rooms, but yet we waited.  checked 2 or 3x and still nothing.   at 3, we were finally given our bungalow.  food was okay but redundant in all restaurants.  take advantage of the 2 for 1 happy hour!   we kayaked, took an atv tour (recommend it) and sunset cruise (just ok).  they did give you 2 coke’s 2 diet cokes, 2 beers and a large water complimentary in your fridge everyday.  that was nice.    the absolute worst thing was that directly across the bay from our bungalow was a pier.   8-10 children from a private residence next to hotel played on this pier everyday.   i have nothing against children, but from morning to sunset, they jumped from, played, ran on this pier screaming, squealing, yelling non stop.   the noise was amplified by the water and made relaxing on your patio or private dock nerve wracking.   terrible.  onto bora bora.    we stayed at the hotel  there are not enough adjectives to describe this place.   paradise.    night/day to the other hotel in Moorea.   upon arrival, given a tour of 44 acre resort via golf cart.  our overwater bungalow was huge and magnificent.   the staff always addressed you by name everywhere you went, every wish your command, variety of restaurants,    i cannot find anything negative to say.   take the stingray/shark snorkeling trip.   wonderful.  the 4x4 trip was great also with a stop at this restaurant for lunch.   the spa, although beautifully set and a must see, massage was just ok.  DO NOT HESITATE to stay here.  hated to leave.   

was a lack of communication or knowledge surrounding seating on our outgoing 8 hour flight. Had it been communicated that we needed to figure out our seating in advance we could have avoided some significant stress at the airport as we began our trip. There airline had very specific procedures regarding seating that wasn’t communicated to us. 

Otherwise, the trip itself was phenomenal. The travel planner was available for questions leading up and a pleasure to work with. 

I think there was a good balance between days to freely explore and planned activities. I think maybe providing us a list of other potential things to see or do on our free days could be great. I do wish we had 1 more day to potentially explore rototura or the volcano ride on White Island. Also, we found that maybe we could have stayed a night somewhere on the Cormandel Peninsula since we went to the hot water beach but there were a few things to do in the area. Those were just things I wish I knew prior to setting up the trip. I loved the full travel documents with just enough detail, even the drive from Auckland to bay of islands suggestions like the toilets was a nice touch. It was a pleasure working with you! Thank you for all the last minute accommodations and getting us our reimbursement for the glacier hike that was unfortunately canceled. Pleasure working with you!

specialist and the travel company, I am making an exception. Our trip to FP was to celebrate our 30th wedding anniversary. I wanted it to be the trip of a lifetime and it surpassed our expectations. Our travel specialist listened to our interests: we wanted to have the classic overwater bungalow experience, but, we also wanted to be on a boat as well as we met sailing and bareboat charter as a family. Our travel specialist put together the itinerary we were looking for: Four night on Moorea, three nights on the motor yacht ship, four nights on Bora Bora. We had also asked to do a couple of land based activities as well. We arrived in Tahiti after a long day of travel, and were taken to the hotel for an overnight. In the morning, we were taken to the ferry dock for our transfer to Moorea. On arrival we were taken to the hotel in Moorea. On Moorea our travel specialist booked a catamaran sunset cruise for two. Wonderful. She also booked a jeep tour. Some other guests said their tour was 'okay' (the drive didn't speak English). Our tour was really a pleasant surprise. The driver was excellent (played the ukule and sang). On day 4 we were transferred to the airport for a quick flight to Raiatea and were transferred to the harbor for our cruise on the ship. The cruise was incredible. There were twenty guests taken care of by a thirteen member crew. We had a breakfast on a beach. A lunch of the beach. As they were aware of our anniversary (and my wife's birthday) we had a private dinner every night at a different location on the boat. One night they serenaded us and presented an anniversary dessert. I can't say enough about how well we were treated. the ship cruised over to Bora Bora where we were dropped off. The captain of our private water taxi was waiting. He was in dress whites and the 30' boat felt very 'James Bond' like. It was fun to be whisked away to the hotel in Bora Bora this way! The hotel staff were excellent. The hotel food and service hit the mark. After our four days (including shark and stringray tour) it was time to head home. Again, thank you to our travel specialist for a spectacular trip! 

3 French Polynesian islands.  No significant snags.  All flights, transfers and hotels accommodations went well.The travel advisor made several recommendations regarding accommodations and itinerary sequences that turned out very well.  Itinerary documentation for French Polynesia did not meet expectations nor past experiences with others including past Zicasso agents.  For example, did not receive copies of flight, transfer, and hotel vouchers/paperwork for French Polynesia until landing in Tahiti.   

It had everything we wanted plus more. All of the arrangements were great and there were a lots of flights and transfers. Our trip planner was available when one of our tours was cancelled due to bad weather. We were re-scheduled for another tour and were immediately reimbursed for the trip that was cancelled. Our planner had really listened to what we wanted and coordinated a trip that was totally awesome!

and tailored the trip to our requests.  Her expertise is greatly appreciated.  

at the travel company! We booked our Bora Bora honeymoon only two months before the trip and she was able to find us incredible accommodations and flights. Everything went smoothly and we truly had our dream honeymoon!