Active Family Vacation in the Alps: Italy & Switzerland

This travel company was incredibly difficult to work with, and I would not recommend them. The travel agent seemed very annoyed when we asked basic questions about our itinerary. For example, the itinerary he sent us did not have the correct number of rooms booked for our party. When I asked him about it, he rudely told me, "Of course I have booked the right rooms". Later, we found out he was working off the wrong itinerary - our final invoice was based on this wrong itinerary and had a much higher amount than we actually owed. When we pointed that out, he went from being annoyed to flat out rude.

We also identified many gaps in transportation and logistics, with the travel agent continuing to be rude when we asked for clarification or support in fixing the gaps. For example, he had us driving a rental car to the Bologna airport at around 3 AM from rural Italy to make an 8 AM flight. We would be driving right through Florence on the way to Bologna. When I asked why we didn't simply take a later flight out of Florence, I was told there were no options to do this. A simple Google search identified several flights out of Florence at a more reasonable time.

We finally had Zicasso step in, and they were incredibly helpful in cleaning up our itinerary. Unfortunately, we still experienced several logistical issues during our trip despite Zicasso's support. For example, we were dropped off by drivers at train stations and were then on our own to figure out how to get to our hotels - all required lengthy walks up hills to access, and my 81-year old father was not able to do that. So we had to find our own transportation or have my dad attempt to walk (not good at all). As another example, my father really wanted to see the Matterhorn. The travel agent said it was an easy "day trip" from our hotel to the Matterhorn. It turned out to be a 3.5 hour drive each way. The driver left us at a train station below Zermatt (town below the mountain) to figure out on our own how to navigate the city of Zermatt. We had no guidance from the travel agency on how to best see the Matterhorn, and Zermatt was another town with steep hills that my dad had to walk through (with a cane) as we tried to figure out how to best see the mountain. Due to the length of the drive to Zermatt from our hotel, we had less than two hours in Zermatt because the travel company had booked us on a 6:15 AM train the next morning to leave Switzerland. It was a wasted day instead of being the wonderful experience my father had hoped for.

The best part of the trip was the hotels, and the travel company gets credit for selecting hotels with wonderful views and great breakfast options. They were not easily accessible from the local towns, so we had to figure out taxis and shuttles to get to nearby sites.

Most of the time, we were left on our own to find our way around. But we did have a guided tour in Florence and a knowledgeable driver that took us to a winery in Tuscany. Both of these guides were amazing, and it would have been nice to have more guided support throughout this trip (especially in Zermatt).

We are a family of seven, ages 17-63, and Zicasso’s travel company created an incredible 12-day trip for us all to Switzerland and Austria. There were a lot of transportation logistics, tickets, hotel and dining reservations, and intricate details that they seamlessly pulled together for us. Having our own (and the same) driver for the duration of the trip was an incredible perk.

We traveled to Zurich, Grindelwald, Zermatt, Lucerne, Salzburg, and Hallstatt. We had a wonderful time, thanks to their detailed planning, itinerary, and attention to important details, including one traveler with celiac disease/special dietary needs.

Don't miss paragliding and the Via Ferrata in Murren, Switzerland, and the Fräulein Maria bike tour in Salzburg!

We were so pleased with the travel company. The hotel they suggested was nicely located in Como, with our rooms having a view of the lake and a small balcony. We were also provided a lovely breakfast in the morning.

They suggested a nice, four-day itinerary: a food tour, with the extra bonus of an orientation to the city the evening of our arrival; a wonderful boat ride for four hours on the next day; a trip to Lugano, Switzerland; and then a private transfer, stopping in Bellagio and Varenna on our way back to Milan.

All of the drivers and guides were excellent, although the driver for Lugano thought he was taking us to Bellagio. This may have been due to a switch of drivers due to a schedule change, as the boat ride and Lugano days were switched to make sure we had a beautiful day on the water, as some rain was threatened on the original day.

The travel company also made a lunch reservation in Bellagio for us based on a recommendation we had gotten from our son. The driver for that long day was great about arranging the travel so we could be on time at the restaurant and was there promptly to pick us up when we were done.

We will definitely utilize Zicasso again and would reach out to the travel company if we travel again to Italy.

My trip through Switzerland in October was nothing short of magical. The combination of crisp mountain air, golden autumn leaves, and snow-capped peaks made every stop along the way feel like stepping into a postcard. Swiss chocolates lived up to expectations.

Zurich was the perfect starting point—modern, clean, and full of energy. I loved strolling along Bahnhofstrasse for shopping and ending the day by the peaceful shores of Lake Zurich. The Old Town’s cobblestone lanes were charming and the café culture was ideal for people-watching. I really enjoyed the chocolate factory tour and the tuk-tuk tour of the city, with traditional fondue. The walking tour was so educational. The trip to Rhine Falls and the quaint town of Stein am Rhein is not to be missed.

From there, I traveled to Lucerne, one of the most picturesque towns I’ve ever seen. The Chapel Bridge and its flower boxes were stunning against the backdrop of Mount Pilatus. A boat cruise on Lake Lucerne was the highlight—the reflections of autumn colors on the water were breathtaking. The Rigi Kulm and Mt. Titlis tours are fascinating. I went by boat, train, bus, and funicular.

Grindelwald and the Interlaken region were the heart of the trip. The scenery was absolutely unforgettable. The Eiger, Mönch, and Jungfrau mountains dominated the skyline, and even though it was a bit chilly, the air was crisp and refreshing. The cable car rides and mountain hikes offered jaw-dropping views at every turn. Make sure you take the fondue class at the restaurant in Grindelwald and Interlaken. Come hungry!

Bern, the capital, surprised me with its warmth and old-world charm. The medieval architecture, clock tower, and bear park made for a fascinating visit. It felt quieter and more local compared to Zurich and Lucerne—a perfect stop to slow down and enjoy Swiss culture.

A visit to Gruyères added a delicious twist to the journey. The village looked like something out of a fairy tale and touring the Gruyère cheese factory was fun and tasty. Don’t miss the local chocolate factory tour.

Finally, I ended in Geneva, a sophisticated city by the lake. The Jet d’Eau was impressive and I enjoyed exploring the international district and strolling through the old town. The blend of French influence and Swiss precision made Geneva a wonderful final stop.

Overall, Switzerland in October is perfect for travelers who love scenic beauty without the summer crowds. The weather was cool but pleasant, and the autumn colors made the landscapes even more magical. Every train/gondola ride felt like a scenic tour through paradise.

Zicasso’s tour operator was excellent.

Highlights: Lucerne’s lakeside views, Grindelwald’s mountain trails, Gruyères fondue/chocolate, and Bern’s old-town charm.

Tip: Bring layers—mornings and evenings can get chilly, but the afternoons are perfect for exploring. Do not stay at the hotel near the Zurich airport. Stay in Zurich and take a taxi to the airport. In Grindelwald, avoid one of the hotels there.

Zicasso's travel company prepared a self-guided, nine-day tour for us through some of the most scenic mountainous regions of Switzerland. Communication and planning were seamless, and after gathering our preferences, they set up a wonderful trip for us. We are essentially independent travelers and everything suited our needs, from wonderful guides for private tours to the freedom to take things at our own pace. We would certainly recommend this travel company to anyone considering a trip to Switzerland.

What a wonderful trip we had! Everything was planned out so very well. The two tour guides we had were exemplary and we enjoyed those days immensely. Most of the hotels were great, with terrific locations. The suggestions of activities offered for each place were spot-on. We especially loved the string quartet concert in Salzburg.

The communication of Zicasso's travel company was really good. I always felt they were right there to help when I needed it, which I definitely did one early morning. The train passes at the hotel in Lucerne had not been sent to them, but somebody got them to me in 20 minutes. Crisis averted.

We were not thrilled when we got to Vienna and found the Pride Festival was in full swing. It really made getting around the city a challenge. If I’d known that, I probably would’ve stayed an extra day in another city to avoid that.

Thanks for all you did to make this trip for our family so memorable.