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Travel with Zicasso - Our Promises to You

Ratings of Zicasso's Service
Paragliding in Wanaka, New Zealand

Paragliding in Wanaka, New Zealand

At Zicasso, we’ve got your back. Like you, we too are travelers, and we understand that booking your next trip comes with a lot of questions. The decision to move forward is intimidating, but we are uniquely positioned with our global partners to help you plan your next journey. Now more than ever, your decision to put your trip planning in the hands of a destination expert can make all the difference in the world to your experience. As a family-owned travel company, you are part of our Zicasso family the moment you invite us into your vacation planning, and working with you is a privilege that we never lose sight of.

Puffins on the Westfjord in Iceland

Puffins on the Westfjord in Iceland

We promise that each travel specialist on Zicasso’s network is among the finest travel agents in the world and experts whom we consider the top 10% of the industry.

Throughout the Covid-19 pandemic, our team has been working closely with our partners to ensure sound business practices, excellence in customer service, and innovation for this next chapter of travel. Each travel specialist partner on Zicasso is personally and meticulously screened.  We have spent thousands of hours pre-qualifying and selecting those we work with, and only match our travelers with partners who have our full confidence to plan your extraordinary journey.

We promise that you will only be matched with specialists who are true experts to customize your particular trip.

At Zicasso, we want you to have choices as you plan your future travel. You tell us where you want to go, and we match two of our travel specialists to your trip. Within a short time, you will have two travel planners working with you to creatively design a trip with your preferences and travel goals in mind. When you are ready, you pick the itinerary and the specialist that you want to work with, and this planning service is free.

We promise that we will connect you with travel specialists that are committed to flexible terms.

The pandemic’s impact on travel is evolving rapidly. Zicasso is continually working with our travel partners to offer more flexibility in booking and postponement terms to protect your travel investment. Terms and conditions will be communicated clearly before booking, and our partners are available to our travelers throughout the planning process, and throughout your trip experience.

As of August 10, 2020, some of our travel specialists can offer some very favorable financial terms. For a limited time, many Zicasso partners are able to confirm your booking with a 10% deposit, with your ability to postpone your trip with no financial loss up to 30 days before your departure.

We promise to keep your health and safety at the forefront.

In the era of Covid-19, travel must be adapted with health and safety guiding each step. Zicasso and our travel specialist partners commit to ensuring that the selection of hotels, restaurants, and guides meet our high health and safety standards. We also ensure that you travel with 24/7 support and the ability to make real-time adjustments as needed.

Additional Information for our Zicasso travelers

For more resources on travel during Covid-19, we encourage you to consult the World Health Organization and the Centers for Disease Control.

Our Zicasso staff is available to answer any travel-related question.  You can call us anytime at 1-888-265-9707. To begin your trip planning experience, send us a Trip Request form, and we will be in touch directly.

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