Patagonia Travel Agents & Reviews

We found Zicasso online and they referred us to this travel company. Oxana from the agency got to know us and what we were looking for during several conversations. She then put together a custom trip for us. She really listened and understood our needs. Every single detail was thought of and taken care of. The hotels in Punta Arenas and Castro were perfect ! The experience at the hotel in Torres del Paine was extraordinary. I can’t begin to describe the unforgettable Torres del Paine national park. Patricia in the operations department kept in touch throughout the trip and made sure everything went smoothly. To the extent of messaging me at 11 PM on a Sunday night to make sure we boarded the ferry ok! The travel agency went above and beyond to ensure that our trip went smoothly.On our request we included 4 nights and 3 days on the Navimag ferry from Puerto Natales to Puerto Montt which was delayed 2 days due to bad weather but was absolutely worth the wait!

Lucas and entire team at the travel agency did a wonderful job organizing our trip to Peru and Argentina.On the planning phase, I worked with three different travel agencies besides this one, but this itinerary was the most creative and really designed based on my specific requests, unlike others who tried to sell me standard itinerary for the destinations.Communication during the planning phase was smooth and all my requests were thoroughly discussed and addressed.During the trip we reached out to Lucas many times with different questions and requests. The response was immediate, Lucas was very patient and did everything to make us happy.Itinerary offered to us was well balanced, contained  very different types of activities and well coordinated with the local vendors.Thanks Lucas and the travel agency for the great experience and memories which will stay with us forever.Job very well done! 

We used this travel agency for a 16 day trip to visit Lima, Cuzco, Machu Picchu, Amazon ecolodge, Rio De Janiero and Iguazu Falls.The advisor Ezequiel was in frequent timely contact with us in planning all the particulars of the trip. The trip involved 11 flights, 2 train rides and 2 boat rides and utilized 5 star hotels, private driver and guides in all destinations ( except the Amazon ecolodge obviously). All hotels, transfers, guides were perfect. The hotels were beautiful, great service, the transfers were all punctual and perfect and all the guides were professional and wonderful as well. Traveling to South America was daunting for us but the travel agency made the trip incredibly stress free.Due to the fault of American Airlines, our connection from Miami to Lima was missed. Our destination host ( all clients of the travel agency get a destination host upon arrival who stays in contact with you during your trip as needed) immediately was able to book us another flight from Lima to Cusco so that our carefully planned itinerary remained intact. This was despite it being midnight ( his time) during our communication with him. He was most pleasant and helpful. They even helped arrange some refunds for unused services due to our missed connection from Miami that first day.If planning luxury travel to South America (including Peru and Brazil) you cannot find a better company than this one to work with. They were simply awesome and we could not have done this trip without them. Looking foward to traveling with them again to visit Argentina and Chile in the future!Roger 

We could not have had a better honeymoon. From the day we arrived in Buenos Aires, to the trips to Mendoza and Bariloche, everything went so smoothly. Hugh planned out an incredible itinerary for us that was exactly what we were looking for. We had days where we had activities and were able to learn more about the culture and cuisine in Argentina, but we also had days where we could rest and relax. It was truly one of the most memorable trips we will ever take.Hugh and his team were also incredibly responsive whenever we had a question about any activity we were doing. I can't recommend him enough!

Our trip was outstanding.  Let me say, we tried doing this trip last year 2022 along with a cruise.  We both got Covid and had to quarantine in Montevideo, Uruguay.  Undaunted we came back this year for a land trip only!!  Our agent Kieran did an outstanding job.  He helped us last year navigate through our experience and this year our 19 day itinerary was wonderful.  We started out at Iguazu Falls, went to Salta, Argentina, then Ushuaia, and portions of Patagonia including Tierra del Fuego.  From there we went to Chile and Puerto Natales.  Torres del Paine is amazing along with the fjords.  San Pedro de Atacama was other worldly.  I can't say enough good things about this trip!!  You won't be disappointed.  Kieran checked in with us during the trip to make sure things were going well.  What an unforgettable experience.  We met wonderful people along the way, the food was wonderful and we had great wine!!We had great accommodations the whole trip.  Really a great experience.

The travel agency and Sivia and her team did an outstanding job curating our wonderful adventure in South America!  The activities/excursions were perfect for us and met our criteria of food, culture and wine!  We could easily contact them during our trip with any questions or issues we had which were minimal.  We had wonder dirvers and the tour guides were very knowledgeable and engaging.I highly recommend using this travel company as your travel designers for South America! 

The representatives were very helpful and responsive. We really had no idea how to set up the trip to southern Argentina and their help was very valuable. There were a few very small issues we encountered a long the way but the people were very helpful in resolving them which was great. 

I can't say enough about our recent trip to Ecuador. Working with this travel agency was a fantastic experience from the planning stage all the way through to the final day of the trip. Our agent put together the perfect independent tour for my husband and our two adult children. We stayed in a beautiful cloud forest resort and did some amazing day and night hikes to explore this area. Next was the exact type of Galapagos trip that I had requested. Very active, very immersive and we were able to see so many amazing things that we simply can't say enough great things about this part of our trip. We travel a lot however this trip was likely by far the best trip we have ever taken outside of a first day flight delay issue that our agent helped with as well