Patagonia Travel Agents & Reviews

Communication and organization was great for our trip.We had extreme weather interfere with our flights and original itinerary and they helped to adjust our trip to offset our delayed arrival. It made a very stressful situation so much easier! The fast responses from our travel agency helped to make changes quickly.Our private transport communicated the night previous to pick up each day and the tours/activities were amazing! Our original itinerary said we were responsible to purchase our tickets to Magdalena Island. We did not realize until the night before that these tickets sell well in advance. We were pleasantly surprised to find our tickets were already purchased for us, but any traveler who needs to purchase their own should be warned to do so in advance so as not to sell out. For a future traveler, I would offer more details about the Torres Del Paine trek. The sleeping bags were not pleasant smelling, so preparing a traveler to consider buying their own or bringing febreze may be helpful. Also, an extra warning to double check the Refugio accommodation on the final email sent the night before departure. An assumption that things are how you previously thought put us in a situation with no food or dinner due to our arriving at the incorrect Refugio. 

Our travels through Chile and Argentina organized by our travel agency was amazing. We visited the Atacama Desert in the northern part of Chile. Then went on to Patagonia where we spent time doing some hiking and viewing the glaciers. It was a private tour and our accommodations were perfect for us. In smaller towns where we could wander around and observe the local life. Liked being able to stay multiple days in several places so we didn’t have to move everyday. Our guides were all very informative and accommodating.Ignacio and were always very prompt with their responses whenever we had a question before and during the trip. All our pick ups and transfers were always on time. Totally satisfied with this travel company and definitely recommend them. 

Alejandro from our travel company helped us arrange a trip for my 78-year-old father and my 2 sons to Argentina, Antarctica and the Falkland Islands. It perfectly met their desires, calendars and budget. Lots of pre-travel forms and doctors' approvals were needed by the excursion cruise line. Alejandro helped guide us through making the cruise arrangements and getting the paperwork correctly submitted on time. He was extremely responsive to all our needs and did an outstanding job at everything we would expect of a high-quality travel agent.But that was just the beginning. Many great travel agents can help plan a wonderful trip, but the very special ones are able to help when things go wrong or opportunities present themselves, and quickly make adjustments. Things started going wrong after the first leg of the trip. The connection in Dallas was delayed overnight so my Dad and sons were not able to check in with the cruise line’s travel agent in Buenos Aires the day before the cruise ship left from the southern tip of South America. Instead of having a day to tour Buenos Aires and follow the lead of the cruise line's travel agent to get to their charter flight, their flight from Dallas didn't arrive in Buenos Aires until after 1 a.m. the next day; exactly when Argentina’s World Cup Championship team arrived to a million fans swarming the airport and all roads to it.Alejandro anticipated the problem and arranged to have our guide meet our flight to ensure that my family got through airport construction and to the terminal where their charter was to depart from. My family didn’t know which of 2 airlines their charter was with or when it was leaving. Alejandro had tracked down and coordinated with the person in charge of getting cruise passengers from the city and onto the charter flights, so our guide could get my family checked in ahead of the others. The travel agent responsible for the other passengers for the cruise was stuck in traffic with them and was hours late getting to the airport. By the time they arrived, we had been checked in and were ready to go. My father is a very experienced traveler, but readily admitted he could not have found out where they needed to be and gotten there or found the cruise line’s travel agent without the assistance Alejandro arranged.  Alejandro's anticipation of the problem enabled my family to avoid massive stress and possibly to miss the connection to their once in a lifetime expedition.Then, the night before the return flight from Tierra Del Fuego to Buenos Aires, my family found out that their charter flight would leave much earlier than expected. My Dad and sons would have an 8-hour layover at the Buenos Aires Airport. Alejandro was able to arrange for our guide to take them on a tour of the city during their layover and get them back to the airport on time. Thus, through Alejandro’s great effort, my family got to see Buenos Aires which they missed doing earlier in their trip because of their flight delay in Dallas.  The bottom line is that my Dad and sons avoided stressful disasters and had the trip of a lifetime together thanks to Alejandro’s skill and determination to make it happen. 

We loved our trip! It felt so personal and we were taken care of every step of the way. We visited, Buenos Aires, the Pampas region, Mendoza, and Iguazu falls. All our flights went smoothly and we were met each time with an English speaking guide to get us settled at our next stay. All of the different locations offered up great cultural experiences, the hotels that were chosen were wonderful! We can't say enough about the Argentinian people - so so nice!

Sebastian and Nicholas were absolutely great. They met with us many times before the trip began to make sure we were able to do and see everything we wanted. Then they arranged for spectacular hotels , private friendly, knowledgeable guides and made informed suggestions. They arranged all air and ground travel accommodating our physical limitations. Once in county they contacted us several times a day to see if they could assist in making our trip the best it could be. The guides they selected were very knowledgeable and answered all our questions including historical, geological and landscape issues. All of the guides knew how to get us to the spots everyone wants to visit , like the falls , the glaciers , the art and tango venues but at times and locations out of the main stream tourists. For example. The guide they selected to show us the falls was a former park ranger. He knew the times all the “group tours” would go on the standard trails so we went on them in reverse seeing the exact sites but without the crowds. The hunting lodge they chose in Córdoba was 5star ! Great food , very comfortable rooms , great wine and unbelievable hunting. My wife doesn’t hunt so they arranged a private gaucho tour  for her along with a visit to a local art display and 5 star restaurant. The lady selected to guide us around Buenos Aires showed us the whole city and the delta area explaining the historical , political , and cultural issues. I could go on and on. Suffice it to say we had an enjoyable vacation 

The travel agency was excellent. One driver was 25 minutes late picking us up for a transfer but this is more a poor reflection on the transportation company used than on the travel agency. Most of the transfer agents used did not greet us with cold water. This is a simple low cost way of welcoming people, like us, that have traveled great distances to bring our business to you. 

Lucas and his team at this travel company planned an excellent trip for us. They handled the details that ensured that everything went smoothly and that we saw all the sights we wanted. As local agents, they knew which tour company at each location provided the best experience. They customized our itinerary to ensure that we caught our flights. They rebooked a tour for us that was cancelled because of weather, without us having to do anything. They even suggested restaurants.There are many, many decisions you need to make if you plan your own trip. Or, you can make the one decision to work with Lucas and this travel agency and everything else is taken care of.

This was the trip of a lifetime for us and we couldn’t have been any happier with the amazing itinerary that covered all of our wishes and more. The travel company was outstanding! Their partners were interesting and cared for all of our needs every single day of this 5 week trip. Every flight, transport, and tour went off without a hitch. We really appreciated the constant communication and care from the team with the thoughtfulness of covering birthdays, retrieving a lost iPad, and flexibility of slight itinerary changes that arose.This was our second trip with zicasso and we will do it again!