Patagonia Travel Agents & Reviews

Zicasso’s travel advisor was very receptive to our needs for schedule changes and shifts. Every aspect of the trip went very well and as planned. Our guide was amazing and did such a great job of keeping us safe, including shifting some things around when we had an emergency. The agency also took care of the emergency really well, putting us at ease.

The only reason I gave four stars (I would have given 4.5) is that our contact person in Chile was out of the office for most of our trip and we were given an emergency number. We did have to call the emergency number and the response was great, but it was a bit frustrating that we were given a contact who was out of the office for pretty much the whole trip and we didn't quite have a face to this person or a relationship with them. Of course, everything was taken care of, so no issues.

This was an amazing trip to Argentina and Chile. Our experience with Zicasso's travel agency was exceptional from start to finish. They listened to our wishes, created a wonderful itinerary, had a top-rate app, and even did little things like check us in for our flights and add boarding passes to the app. All the hotels, neighborhoods, and experiences they picked were spectacular. They worked with us on a complicated flight itinerary and were incredibly responsive to all our needs. I would highly recommend this company and this trip for people looking for a mix of cities, wine, and nature.

Zicasso's tour guides, for the most part, were excellent. All of them were punctual, very nice, and accommodating, especially our guide in Mendoza, who went out of his way to help us and give us a wonderful experience.

Our tour guide in Iguazu, although very nice, was very inexperienced. The day we got there, it was raining and he said we would have to cancel our helicopter ride because of this. My daughter suggested we just flip the itinerary and move the helicopter ride to the next day. Our guide said, "Good Idea … ". Also, when he drove us to the helicopter, there was an hour’s wait, which was fine and not his fault. However, while we were waiting, he should have got the pass to the park since it was a two-minute drive. Instead, we waited an hour, took the helicopter ride, and when we got to the park entrance, found we had to wait an hour and 45 minutes to get in. An experienced tour guide would have been able to figure out those logistics.

Our hotels were very nice, except the one in Mendoza was a bit shabby and not comparable to the one that we were supposed to be at. I question why we weren't staying in the city of Mendoza. The hotel in Buenos Aires was in a great location.

Our trip was spectacular! Our agent built an itinerary that was perfect for our group of two couples – three countries (Argentina, Chile, Brazil), multiple cities (Buenos Aires, Iguazú Falls, Mendoza, Valparaiso, Rio), tours, flights, drivers, etc, and all went as planned.

The activities and tours were so interesting and unique, and the guides were all well-informed, friendly, and willing to share their knowledge. The boutique hotels were wonderfully located and charming and comfortable.

Our travel team was on call the entire time and responded within minutes if we had a question or comment. The service we received was outstanding and I will use our agent for any future travel to South America. Thank you!

Overall, everything was great. We had wonderful tour guides who were knowledgeable and helpful. There was a nationwide power outage while we were in Santiago, which was a little scary, but our tour guide was very helpful with this. 

I think my one complaint (which is probably more something we should've taken into consideration while reviewing the itinerary) was that the agenda was pretty jam-packed, leaving little time for rest, especially after the W trek, which was amazing, but tiring. I think I would've had a little more downtime after that. Otherwise, everything was fabulous. We appreciate it!

Our trip to Peru was truly magical! Zicasso got us in touch with our amazing travel agent, who talked with us and really worked hard to tailor the trip to our wishes. She made great suggestions and included a few things we were interested in as well. She was also incredibly helpful and available during our trip.

The trip was a mix of adventure and romance. We flew over the Nazca Lines, road sand dunes, had a romantic dinner under a huge tent in the desert, visited local artisan shops in Paracas, rode Peruvian horses around the Sacred Valley, visited Machu Picchu, climbed Huayna Picchu, rode the luxurious Hiram Bingham train, and enjoyed a food tour and coffee/chocolate tasting in Barranco.

The hotels were top-notch in each city we visited. They had beautiful locations, friendly staff, and amazing services!

Our tour guides were also top-notch. They were friendly, helpful, knowledgeable, and engaging. Three stood out to us: our guides in Paracas and Cusco, and our driver in Cusco.

Overall, our trip wasn’t long enough for how much fun we were having! The people of Peru are so welcoming, the food is delicious, and the sites are magical.

This tour company did an excellent job of understanding our needs and helping us every step of the way, from initial contact and throughout our trip.  They chose excellent drivers and guides, and continually checked in with us to make sure things were running smoothly.  When   we missed a connection because of a delayed flight they advised suppliers and rescheduled drivers and guides.  Special commendation to our agent who gave us months of personal attention and made it possible for us to get a taste of several regions during a short two week vacation and the travel specialist who met with us and acted as our  hostess for the trip.  I highly recommend both the trip planner and Zicasso for putting us in contact with them.  Shirley S.

Zicasso’s tour planners curated the perfect trip to Argentina for my son (college senior) and me. They designed an itinerary that took us to Buenos Aires, the Mendoza wine region, and Iguazú Falls, and paired us with bilingual guides who were knowledgeable and fun. Thanks to our guides, whose tours made our overall experience that much better, and to the drivers who helped get us to and from airports and hotels. Every detail was handled beautifully and this allowed us to relax and enjoy our first visit to Argentina.

The accommodations they selected were excellent and we enjoyed staying at smaller boutique hotels that included breakfast. The location of the hotel in Palermo Soho in Buenos Aires was perfect and it was easy to walk to restaurants, nice shops, and into the main part of the city (fine arts museum, bookstore and so much more). Argentina is an amazing country with so much to offer and we look forward to returning and exploring even more. Zicasso’s travel company was a big part of making this an unforgettable trip. Thank you!