True African Adventure: 14-Day South Africa, Kenya and Uganda

This review is long overdue, but better late than never! Zicasso’s travel agent helped us plan our South African adventure and it was the perfect vacation. Everything went completely flawlessly and all the accommodations were fantastic. The communication and service she provided were excellent and I just wish she was the person who could plan all of our vacations. We did Cape Town, Kruger, Zimbabwe, and Botswana, and it was the ultimate bucket-list trip. Her plan made it the best vacation ever!!!

Zicasso’s travel specialist was fantastic. She was very knowledgeable, responsive, accessible, nurturing, and professional. We had a relatively short planning duration for our trip, so decisions were on an accelerated timeline, but she was on top of all of our dates and connections, required documents, etc. She answered so many of our questions and made so many recommendations. My aunt and I felt completely at ease, from the time we landed in Cape Town until we flew home.

The tours, drivers, lodging, and safaris that the travel specialist chose for us were perfect. I've already recommended her to a friend for a future trip and I recommend her to anyone looking for a once-in-a-lifetime trip that is customized to your budget and timeframe.

Overall, this was an exceptionally well-planned and unforgettable trip! Zicasso’s travel specialist did a phenomenal job planning my group trip through South Africa, Mozambique, Mauritius, and Zimbabwe. From the very beginning, the travel specialist listened carefully to my must-haves and worked diligently to craft the itinerary I envisioned. I’m a very vocal person about what I want and she showed incredible patience and professionalism throughout the process. She refined the itinerary until it perfectly matched my expectations, never losing sight of the details that mattered most to me. Planning a group trip is no small task and she handled every concern, whether rooming adjustments or my frequent emails, with grace and efficiency.

One of the qualities I value most in a travel advisor is responsiveness and she excelled here. She was consistently on top of things, keeping me updated at every stage. Even when certain things took longer than expected, she communicated, which I greatly appreciated. Her advice and feedback throughout the planning process were invaluable.

Having organized group trips for my friends for over eight years, I can confidently say she went above and beyond compared to most other advisors I’ve worked with. Her dedication, professionalism, and genuine care made this experience seamless and enjoyable. I highly recommend our travel specialist and the travel company. They truly set the standard for excellence in travel planning.

Zicasso’s travel specialist planned our trip of a lifetime to Africa and their services were impeccable, down to the smallest detail!! The lodges, service, food, accommodations, airplane transfers, pick-ups and arrivals, and game drives made this trip stress-free, reliable, and so enjoyable.

We went for the animals, fell in love with the people.

A safari has been a dream of my husband’s and mine for years, but planning it seemed insurmountable, until Zicasso connected us with our agent and tour operator. Our agent made our dream trip come true, more stunningly than we could ever have hoped. Just as important, she made it easy for us.

From our first phone call with our agent, our confidence in her grew, increasing with each of several iterations of our itinerary. She listened to what we wanted. Because we mentioned loving “Out of Africa,” she booked us two days in Nairobi at the outset so we could visit the Karen Blixen Museum and stay at the hotel nearby. Our time in Nairobi also included visits to the elephant orphanage and a giraffe center, as well as a dinner with family friends. It also provided a chance to get our bearings after the long flight, before transitioning to the actual safari segment of our trip.

Our time in Tanzania began with some moving personal experiences in the village of Mto Wa Mbu, first at a school, ambitiously educating hundreds of eager young students in the face of ever-present resource constraints. Next, we visited three homes, where we were privileged to sponsor small solar electricity installations. These efforts are supported by the agency, in partnership with one of the camps; companies that invest ethically and generously in the people and country. These interactions added a measure of reality, texture, and reflection to what was otherwise a truly luxury safari trip. That day, the campaign motorcade of the president of Tanzania swept through the village while we watched. Our agent had alerted us that it might disrupt our schedule, which it did not. This was just one example of her excellent communication with us before, during, and after our trip.

Prior to leaving home, we wondered how we would connect with our guides and hosts along the way. We were amazed at how seamlessly we were able to make all the transfers. Everywhere we went, there was someone to meet us. Even the seemingly chaotic nature of the small airports didn’t faze us because there was invariably someone looking out for us. The one and only time we didn’t look for our greeter (though she was waiting and looking for us!), another airport employee took us under his wing until the right connection was made.

Every lodging our agent chose for us had its own vibe and all were well-appointed, hospitable, and memorable, with staff focused on our comfort and enjoyment. Our two nights at a tented camp near Ngorongoro Crater afforded an authentic camp environment in an ideal location close to the crater. After giving us an amazing first drive in the crater, our guide bypassed scores of picnickers and drove us to a secluded spot, where five staff members had set up a tent for a private lunch for us, complete with grilled meats and a full bar. Back at the camp that night we put four tables together for dinner with new friends, followed by singing and dancing by the staff. The manager and a few people on the staff stand out, along with the first of many Maasai escorts we met. 

Our second camp was in the Northern Serengeti, a newly-opened camp that our agent selected when a nearby camp wasn’t available. This “Plan B” earned an A-plus! The manager, some of the staff, and especially our dedicated server, as well as many others, took such great care to make our time there special. The chef there was a true talent. The food everywhere was delicious; here it was gourmet. On the third night of four, they upgraded us to the family tent (a fully-equipped, luxurious house). Everything they did seemed to be designed to surprise and delight us. (We joked to ourselves that they might be mistaking us for VIPs.) They welcomed us with song when we arrived and saw us off with more songs, hugs, and exchanges of WhatsApp contact information. 

One morning of our stay in the Northern Serengeti was dedicated to a thrilling hot-air balloon ride, followed by a champagne breakfast in the bush. Our agent booked the region’s premier balloon company for our trip.

Our final accommodation was at the lodge in Eastern Serengeti, another delightful camp with welcoming staff, a great gathering space and bar, and delicious food. Our suite was incredible, with full views out into the bush and visits from many animals. Among many wonderful staff members there, the manager and two staff members made big impressions on us. While at this camp, we were treated to two special events, a sundowner out in the bush and, on our last night there, a private dinner under the stars with a cake, singing, and dancing for our anniversary. We ate with our guide in the light of lanterns hanging from trees, under the watchful eye of a spear-carrying Maasai guard and with the sounds of lions and hyenas all around us—magical.

Oh, I suppose I should mention that there were animals! We saw many lions, several cheetahs, a leopard in a tree guarding his kill from hyenas, countless elephants, giraffes, buffalo, zebras, impala, hippos, Pumbaa, baboons, gazelles, and birds of all kinds. Also, one fleeting view of a rhino. And a dramatic Mara River crossing of zebra and wildebeest threading their way through a phalanx of waiting crocodiles. The Great Migration didn’t disappoint. There were so many wildebeest that our guide joked that if anyone asked how many we saw, we should reply, “All of them!”

That guide was the magic man. Fredy was with us for almost our entire time in Tanzania, which meant that on two days he dropped us off at an airport before driving for many hours to meet us at the next destination. He holds an honored place among his peers for his deep knowledge of the land and animals, dedication to guests, sense of humor, infectious laugh and booming singing voice. When he was in the camp, everyone felt his presence. On drives, there were countless instances where he spotted a lion, leopard, or cheetah from a great distance, with no other trucks around. We were able to pull up closer than we thought possible, silently marveling at an animal, pride, or herd without company. Late one afternoon, he stood outside the truck and gave us a surprisingly comprehensive lecture on elephant dung. It turns out he was stalling while the lodge's team set up our sundowner close by! We had a good laugh over that, one of many. Leaving him on the last day felt like saying goodbye to a family member.

It is clear from speaking with staff at all the locations we stayed that our agent is well-known and respected there. They have affection for her and know that she insists on quality experiences for her clients. These strong connections are why she and the agency are equated with the top level of quality in safari planning and execution. We have already recommended her to friends and give an unqualified endorsement to anyone with a safari on their bucket list. Our recipe for a guaranteed amazing safari? Hire our agent and this agency.

Everything was what we hoped for and more! All details were perfect and we did not have a flaw in the schedule, connections, or anything! We had a few unexpected surprises that were amazing! It was a trip of a lifetime! What else can you say?