Rejuvenating Tropical Getaway Vacation to Bali

Zicasso's travel agent did a wonderful job of arranging seamless, complex transfers from Java to Gili Air to Ubud, Bali, and provided great guides, drivers, and advice, as well as a Wi-Fi hotspot and local currency on arrival. We did have an issue with hotels not reserved until a couple of days ahead and he promptly resolved the problem.

Our agent was a very responsive and prompt communicator. We would recommend!

Team Zicasso,

Our trip to Bali was simply outstanding… we could not have asked for a more amazing vacation!  Our highest compliments to our travel agent and the team he put together (our tour guide and driver) to make our vacation (a belated 50th birthday celebration) unforgettable. The travel company put together a top-notch itinerary with the most memorable excursions. From the sunset hike of Mount Batur to tours of rice fields and several temples, and three relaxing days in the Gili Islands, we could not have asked for more!  

Our agent was a master communicator and planner who was always two steps ahead. Throughout the entire planning process, he was punctual, efficient, honest, and a problem-solver to boot. Just one example: I miscalculated our departure day by one day and did not realize it until close to the end of our trip. Instead of me trying to frantically rearrange flights etc., our agent, within 30 minutes of hearing my problem, had three viable options for me ready to go, without any interruptions to our schedule. Another very professional touch that showed his willingness to go above and beyond was his personally greeting us at each new hotel we stayed at to ensure the accommodations met our expectations. 

I will definitely team up again with Team Zicasso and this company for future travel plans.

Sincerely,

Jeff H.

Zicasso’s travel specialist and his team were nothing short of amazing. First, planning the trip with him was a pleasure. We had multiple calls and Zoom meetings to refine and discuss our proposed itinerary. His knowledge of the area was invaluable as we made these decisions. After booking, his communication was superb. For example, we wanted to add a private boat day, scuba diving, and surf lessons. He helped us each and every step of the way. When we struggled with the website for visas, his team immediately stepped in and filled everything out for us and sent us the visas. Upon arrival late in the evening, he met us at the airport. This became a pattern as we moved all over Bali. As soon as we would emerge from our private, limo-like vehicle, he would be standing there with a handshake. He was available 24 hours a day during our entire trip. A simple text message to him would get me dinner reservations, late checkout, or early check-in at hotels, etc.

The hotels he selected were spectacular, and the rooms we received were often more of our own compound than a hotel room. Two places we stayed had multiple buildings as our accommodations.

The guides he hired for us were immediately like family members and our driver (who was with us for our entire two-week stay) was really good. Bali has some of the narrowest streets I've ever seen and he piloted our car with extreme skill. By the way, everyone spoke English like it was their first language.

The last detail I'll include (I could go on for pages and pages) was that the travel specialist provided us with a WiFi hotspot with unlimited data for our use during our entire stay, which proved invaluable.

We can't wait to return to Bali and we will definitely use this travel company again.

Our trip to a Bali was simply amazing and it could not have been better. I contacted three agencies about Bali a few years ago, but we didn’t end up going at that time. When we started to plan our Bali trip this year, we contacted Zicasso's tour company because they had been the most helpful the first time around.

The hotel in Sanur was absolutely special! We highly recommend it. The resort in Ubud was also wonderful. The staff were great. We had no idea this town was such a vibrant place and would have loved more time to explore it, possibly from a walkable hotel.

Our guide and driver were wonderful and flexible when we needed to stop for a Diet Coke and iced cappuccino. We also felt that Zicasso's travel company was flexible with our changes as we went.

We did the Bali safari on our transfer day and it was a stop we really enjoyed.

Nice job, all involved!

From start to finish, our experience with Zicasso’s travel company was truly exceptional. Before booking our Bali trip, I did extensive research and spoke with at least seven agencies, but from my very first conversation with the travel specialist, I immediately knew this company was different.

What stood out most was their approach. Instead of launching into generic recommendations or trying to sell us a prepackaged itinerary, the travel specialist first asked us what we wanted from this trip. She wanted to know what we envisioned, what mattered most to us, and what kind of experience we hoped to have. She even asked whether I had done my own research and if I already had ideas about where we wanted to stay, which I deeply appreciated. That level of respect for a client’s own planning and preferences was something no other agency offered, and it spoke volumes about how thoughtfully they operate.

Most importantly, every recommendation the travel specialist made was centered around the fact that we were traveling with our 18-month-old. She carefully curated an itinerary that was luxurious, beautiful, and memorable, but also genuinely baby-friendly at every step. The accommodations were spectacular five-star properties, perfectly suited for a family with a young child, and every activity, transition, and destination was chosen with comfort, convenience, and family enjoyment in mind. They provided everything from cold water bottles daily to a baby seat for our young one. The travel specialist somehow managed to create a trip that felt indulgent and completely practical for traveling with a toddler. It was a rare balance and something we are incredibly grateful for.

And then there was our guide, who was simply extraordinary. We cannot speak highly enough of him. Traveling internationally with an 18-month-old can be demanding, but he took it upon himself to help care for and entertain our son in ways we never expected. He gave us the gift of being able to fully enjoy Bali, our meals, the sights, our experiences, and even simple moments like taking family photos because he was always there with warmth, patience, and genuine affection for our little one. He became so much more than a guide; he became part of what made this trip magical.

Our driver was equally wonderful. He was kind, attentive, and incredibly engaged with our son. In fact, our little one learned both of their names and frequently asked for them, often preferring their company over ours, which honestly says everything about how special they both were.

This wasn’t just a well-planned vacation. It was a deeply personalized, thoughtful, and unforgettable experience created by people who genuinely care about their clients. We left Bali with beautiful memories, immense gratitude, and the feeling that we were cared for every step of the way.

If you are considering booking with this agency, do so without hesitation. Their professionalism, attention to detail, and genuine heart are unmatched. We could not recommend them more highly.