Auckland, Waitomo Caves, Rotorua, Christchurch & Queenstown Tour

Overall, my recent trip to New Zealand, organized by this travel agency, had some truly unforgettable highlights. The agent's hotel picks were consistently great, perfectly suiting my preferences.

Most Enjoyable/Memorable Parts: The most memorable parts of the journey included an incredible experience seeing the Akaroa dolphins, delightful vineyard stays, and a breathtaking helicopter tour that showcased the stunning landscapes. Touring the incredibly beautiful country was a constant joy. Even though we had to reschedule, Milford Sound was absolutely spectacular. Paroa Bay and Lindis were lovely places to stay, and their staff were incredibly attentive. The hotel and our stay in Christchurch were wonderful surprises; we wished we had spent another night there and one less night in Queenstown. All of our drivers were great, and we had the best time with them, especially our drivers in Christchurch – I would highly recommend keeping that company for future bookings.

Areas for Improvement / Things I Noticed: Compared to other agents I've used with Zicasso, there was a noticeable lack of personalized touches. Usually, there would be a welcome letter or a fun gesture upon arrival, and little notes at different locations highlighting the travel agent's favorite spots or things not to miss.

A significant point of friction was the communication, or rather, the lack thereof. There was no WhatsApp group for the group to communicate once we arrived in the country. There was a complete lack of proactive communication from the ground team; I only heard from them if I reached out with a problem. Typically, there's a "welcome to the country, here's our WhatsApp chat in case you need anything" message, with the team constantly monitoring it.

I also found myself having to check in for flights and activities myself. This has always been confirmed and taken care of by the agent in my previous experiences, with updates provided via WhatsApp or email.

The mandatory app download was also problematic. The app itself wasn't great as it didn't allow for back-and-forth messaging and lacked quick-link calling, forcing me to copy and paste numbers when I needed to contact the tour operator. It was also frustrating that I couldn't add my own bookings or places I wanted to check out, meaning I constantly had to switch between apps.

Finally, there was a booking discrepancy in Christchurch. After I specifically asked to confirm the correct number of people, and the team assured me the correct number was confirmed, the penguin tour operator stated only three people were booked. I had to instruct them to contact the booking agent directly to sort it out.

Things We Would Have Avoided: Staying in Queenstown was a bit of a disappointment as it felt overly touristy. Even though the hotel had a shuttle, its location was quite far from everything, making it inconvenient.

Despite these points, the trip provided many fantastic experiences and showcased the agent's ability to select excellent accommodations and plan exciting activities.

Zicasso’s trip planner did an excellent job. Communication and the quality of the experiences were everything we'd expected and more, especially in New Zealand. The accommodations were first rate; the highlight was the lodge in Queenstown. The guides and drivers were professional and knowledgeable, especially those in Queenstown and Auckland. We loved the dedicated website for reference, as well as the detailed booklet and maps for both countries. 

For future itineraries, I would add another day in Queenstown and a full day in Christchurch. If days were limited, I would recommend one less day in Auckland and/or skipping the drive/train from Franz Josef. 

The only complication was the day we spent 10 hours going to and coming from Milford Sound.  I recommend doing Milford Sound by plane/helicopter from Queenstown, which would also permit seeing the glaciers/southern alps from the air. The only things we missed were the zoo in Auckland and the Blue Mountain day tour in Sydney. Next trip!

The itinerary was awesome! We had a few snafus with hotel reservations, but they were quickly resolved. The tours were perfect and all private, with excellent guides. The pace made good use of the time we had and maximized seeing the most locations in our time frame. The hotels were beautiful (especially the one in Queenstown, WOW!) and the rooms were perfect for our needs (kitchens and laundry). It was so great having everything pre-booked and guided, as it allowed us to relax and enjoy the trip and not worry about logistics. It was a trip of a lifetime.

I would highly recommend this Zicasso travel agency! When traveling so far away, it made such a difference to have everything coordinated by a professional. I have had many people ask how we managed to do so much with the time we had. Now, I don't think I can travel any other way.

This was a great trip. We enjoyed many of the activities, especially the Māori experiences, the garden tours, the glowworm cave, the first wine tour on Waiheke Island, the kiwi hatchery, and Arthur’s Pass. The guides were excellent. All were courteous, prompt, and knowledgeable, and showed a high degree of enthusiasm. The reasons we give this travel company four instead of five stars is due to the poor hotel room we had in Queenstown, the slow response from the company concerning the hotel room, and the fact that they gave us no help in choosing restaurants or making reservations. One change I would have made in the itinerary would be to have just one wine-tasting day instead of two. The other activities were wonderful… fine choices.

I did not generally think this tour agent was as good as others I have used through your services. They did not seem as willing to arrange a first-class trip, particularly designed for me and my partner. Our favorite part of the trip was our overnight in Doubtful Sound, which I felt I had to arrange. Several of the views of the city (Queenstown and the Needle in Auckland ) were fine, but just the usual tourist deal and expensive. I would have preferred a half-day private tour of Auckland, for example. We wanted a half- or full-day fishing trip, which was kind of an add-on.

We had an escorted tour to New Zealand with a big tour company, but wanted to add on a few days at the end without the tour company. So I contacted Zicasso, who we have used for African safaris. They set us up with our trip planners. From half a world away, I could have booked the three hotels and rental car myself, but I wanted the expertise and back-up of somebody right there in New Zealand in case of problems. And I am glad we did. Our agent was always available by phone or email to answer questions. We picked up the rental car at Queenstown airport, then had two nights at Mount Cook Village, with spectacular vistas of the Southern Alps, then two nights at Wānaka, another of the scenic spots of the South Island. We met our agent at the tour office on our way out of town. Then, the last night was in Queenstown.

The trouble started the next afternoon while waiting for our flight home from Queenstown airport. All flights were canceled that afternoon due to heavy wind shear. They booked us for the next day. Hundreds of people were scrambling to get hotel rooms, like we were. We just could not find anything on our own and were thinking we would have to sleep in the bushes, since the airport closed at night. But then I called our agent and, within a few minutes, she had us booked in one of the last available rooms in Queenstown. This is what I meant by “back-up in case of problems.” I am very glad we went with Zicasso’s tour company and will use them if we go back to New Zealand.