Family Trip Planner

Zicasso's travel specialist and her team planned an absolutely outstanding 16-day trip for me and my family. We visited Tokyo, Ghibli Park (near Nagoya), Kanazawa, Kyoto (with day trips to Nara and Osaka), and then wrapped things up with two nights at a beautiful and luxurious ryokan in Hakone.

Communication leading up to the trip was clear and efficient, and whenever we had a question during the trip, we were able to get quick answers from our travel company's rep in Japan.

I would absolutely book another trip with this company.

Zicasso's trip planner booked us the most amazing mother-daughter trip. We traveled to Rome, Florence, and the Amalfi Coast, and every piece was perfectly timed and planned. Each experience that was planned was with great guides and chefs, making every day fun and engaging. I highly recommend her and her team!

Our trip was wonderful and we had an excellent planner. He always responded within 24 hours and had an answer for whatever I was asking. Here is some additional feedback:

The documents provided (itinerary, cultural information, tour guide) were all very easy to read and informative. The instructions for using the trains and other modes of transportation turned out to be crucial for us.

We had a great guide in Tokyo. She spoke English well, provided interesting information at the sites we visited, and catered the day to our needs. She was also very good with children.

We ended up not going to Hakone, which was part of the itinerary, and our agent was able to help us get refunds for those tickets, which I understand was an unconventional request. It was nice to know the tickets and money didn't go to waste.

The Miyajima hotel and stay was so beautiful, and our experience there was very unique. I'm so glad our agent planned that as part of our trip.

The hotel in Tokyo was almost perfect; the staff were fantastic, the rooms were comfortable, and the included breakfast was delicious. The only drawbacks were that the pool was closed for renovations, which was disappointing, and their fitness center was very small and would often get extremely crowded in the mornings.

We had a good guide in Kyoto, but probably could've done a better job to account for the heat. We were outside for long stretches; I'm sure he just wanted to get us to more sites, but by the end of the day we were miserable from the sun and humidity. We had children and seniors in our family, and sometimes we were standing in the heat as he explained something which wasn't ideal. His English was okay, but some of our party felt he had difficulty answering some of our questions.

On our trip back from Kyoto to Tokyo, it's not clear why the agency booked us on the Shinkansen from Kyoto to Tokyo, then on a Narita Express from Tokyo to Shinjuku, when we could've taken the train to Shinagawa and saved some time.

Our agent clearly explained that the agency could not make restaurant reservations for our party, but that would've been very helpful since we were a group of 12 and it was often difficult to make that work. We ended up doing it ourselves or through the hotels.

The machiya houses were super-cool, but eight people in one of them was a lot. Also, I understand they're Japanese style, but there wasn't much furniture in there, so we ended up having to sit on beds or on the floor.

The IC cards didn't seem to be separated by child and adult (hopefully I'm not wrong there). This created an issue when we scanned our cards along with the child Shinkansen tickets. We got stopped and had to get the train attendant to help.

The sumo lunch was super-fun. The food (tonkatsu) was delicious, the service was great, and the wrestlers were very engaging, and a few of our party even got to wrestle a bit!

The photo shoot was enjoyable for the kids and the staff there were very patient, attentive, and helpful. Our pictures look great and they were ready within minutes!

I didn't like the application Zicasso uses for communicating with our travel agent. It was a little easier when it was just emails back and forth, but it was not ideal to have to log into a separate application (this one) to communicate. It's hard to do on a mobile phone and takes an extra few steps. It'd be better to communicate through existing platforms like email, WhatsApp, Signal, Facebook, Google Workspace, or Microsoft Teams.

Zicasso’s travel company was wonderful. We had a fabulous driver and many wonderful guides, especially our guide when we were in Agra. The travel company also arranged a fabulous dinner experience for us at our guide’s home, which was very memorable. We particularly loved our visit to Ranthambore.

Communication with our Zicasso travel team was fantastic. They were very responsive to all questions and calmed any concerns we had.

We were met at the airport by our travel agent, who was our guide for the week. He was amazing! He ensured we had the best experience possible – we traveled and explored on our schedule, making sure we saw all the animals and sights we wanted to see.

The Serengeti was everything I imagined it would be. The plains were alive with all kinds of animals, and watching the cheetahs, lions, and leopards hunting was magical. We didn’t see them catch anything, but it was still fantastic to see them in action.

We were there during a drought, so the Great Migration hadn't started yet, but it started raining and we saw thousands of animals gathering to start their long trek. It was a beautiful sight.

Our agent did his best to ensure we saw the Big Five – elephant, leopard, buffalo, lion, and rhino, and we managed to see four of them on our first day out in the Serengeti. We had to wait until the last day in the Ngorongoro Crater to see a rhino, but it was worth the wait.

It was the best vacation I have ever had and our travel agent was a big reason why.

Thank you to our travel team!