South America Travel Agents & Reviews

Everything scheduled and planned exceeded our expectations. The follow-up by the Zicasso travel agent during our trip was an unexpected, nice touch. It seemed each day was better than the previous one.

There were drivers, transfer reps, and guides.

The job of the drivers is self-evident.

The transfer reps met us at airports and docks, handled all logistics, and got us from point A to B. They all proved efficient and helpful, and were universally of good cheer.

Our guides were all excellent – knowledgeable, patient, insightful, and eager to share their knowledge with us. We were fortunate to have a guide for five days in the Andes. We recommend him without hesitation.

Our package included a “three-night, four-day” stay on a luxury riverboat, with strong emphasis on “luxury” in every sense of the word. However, boarding at 5.30pm on day one (we landed in Iquitos at 2.30pm) and departing at 8am on day four meant we really only had two full days on the Amazon, but those days were grand.

We told our agent of our interests. Besides the usual museums and archeological sites (all very interesting), he also arranged "experiences" – cooking (we learned how to mix a pisco sour) and visits with a really cool farmer/entrepreneur and a tile artist (the artist was interesting, the workshop “experience” meh.)

On our last day, we visited CORE Archaeology and the MAP Museum in Cusco with a guide, a transplanted Irishman. It was one of the highlights of a trip with many, many of them.

Every hotel our agent booked us into was excellent.

Zicasso's travel partner listened to what we wanted and delivered an amazing vacation! The trip was so much fun, with time on sites and the experiences we wanted. It was so nice to be picked up at the airport and taken to unique hotels or bed and breakfasts.

Our guide was fantastic, knowledgeable, and educational, and recommended delicious places to eat, as well as being accommodating of our personal interests. We like to hike and be active while experiencing the local culture. We got to meet the owners of the travel agency. They spent part of a day with us on a bike ride. Wow, that was fantastic.

When leaving the country, there was a plane delay out of Cusco, Peru. I was pleasantly surprised when someone from the travel team contacted me to make sure I had safe passage back to the airport in Lima. In all my years traveling, I’ve never had a company be that attentive. My fiancé and I are planning another trip to Peru, hopefully next year with a few friends, and will be using our agents again.

Overall, I believe the travel agency did a good job of setting everything up. All the guides showed up on time and ensured we reached our scheduled destinations. The hotels were clean and comfortable. Overall, it was a positive trip and I would recommend using this travel company.

This was the first time we have used Zicasso and their travel company, and it was great. Everything was seamless.

When we arrived at the airport, there was someone there. We had a clear understanding of what we would be doing, the logistics, and any detail we needed to know. The activities gave us the experience we requested – cultural, history, food, and the people. The hotel and restaurant choices were superb.

I would highly recommend travel to Colombia (I have never felt safer in a country and I have traveled extensively) and would again plan my trip with Zicasso’s agency, which I have recommended to friends and family.

Zicasso’s tour operator was great to work with and handled all the details to plan our trip exactly to our requests. Almost everything went smoothly except for a small issue we ran into at the airport, but our agent was easy to contact to take care of it. Also, the local agents were quick to respond.

My husband, four adult children, and I had such a wonderful family trip! We worked with our Zicasso tour operator and she was extremely proactive, thorough, and responsive. Within a day or so after our initial introductory conversation, she sent a proposed itinerary, which was a great jumping-off point for planning. Even though we were extremely slow to book and the busy travel season was upon us, she never pressured us, and instead made suggestions to plan the best trip possible.

Once in Colombia, the travel team stayed in touch with us every step of the way through WhatsApp, including sending us boarding passes for our in-country flights. They even left us a wonderful gift at the hotel as a memento of our trip. I would highly recommend our travel company to plan any Colombia trip!

We selected our Zicasso travel specialists because they designed the best itinerary and seemed to well understand our needs. Their accommodation choices were good value and generally in the best locations. They handled the difficult logistics of our trip quite well, but at times were negligent in informing us promptly of changes to the program and flights. We had more interaction with them during the trip than we normally have and they always responded quickly and effectively. We were very pleased with the guides and drivers they hired and our program was busy and diversified, as we wanted it. Overall, we had a great trip and recommend them.

The app "trip plans" outlining each aspect of the trip were very helpful, but not definitive enough in terms of activities. The planning was good, but could have been more detailed regarding each day's activities.

Communication was open and available at various hours of the day.

Zicasso’s travel company was flexible and helpful in shaping the trip.

Having a driver and/or guide was great for our needs.

The companies our travel operator partnered or contracted with provided good, personable guides who were knowledgeable of the day's activities.

The staff at our travel company were helpful and responsive.