Latin America Travel Agents & Reviews

First class service from the travel designer at this tour company! She helped plan and organize our trip to Costa Rica.  Having an expert on the ground, especially given the high season/busy travel season and the uncertainty of Covid took all the worry out. She put together a great trip - we loved the Sloth Farm, delicious lunch, and waterfall especially.  Our driver, provided first rate transportation service - we could ask for no one better.  The designer always responded to inquiries within hours, with just the information needed.  We would highly recommend her and the tour company!  Thank you for a wonderful trip.

The travel company, travel planner, did a great job of introducing us to some of the highlights of Argentina on our first ever visit there.  Hotels, excursions, transfers, and in-country flights were all arranged and were reliable.  A few excursions had to altered at the last minute due to weather, beyond human control.  We communicated several times with the travel planner via anApp to make sure all was well.  Our preferences and interests were considered in selecting excursions and planning an itinerary just for us.  

Wow. All I can say is WOW. If you're thinking of going to Cuba, GO. If you need a travel planner, use this company. It will be among the most memorable and excellent trips of your life. My daughter and I just returned from 9 days in Cuba. It was truly a life-changing experience. We genuinely got a deep immersion into the culture, the people, the country and the amazing things it has to offer. The agenda put together by this travel team was spectacular. We visited a tobacco farm and learned how to roll cigars and how to smoke them, we had a session with the young dancers at a Dance school, had Cuban cooking lessons, visited an organic farm, a mosaic city, hiked into the rain forest, visited museums and learned so much. I am truly only scratching the surface. The food was AMAZING - far better than I expected. Prepare to skip or share meals because there is so much delicious food. The accommodations were excellent - in family homes but with private baths, breakfast and comfortable surroundings. But the best part of the trip was the excellent partnership planning by the travel planner (and her extremely knowledgeable son). I don't think I ever emailed my planner where she didn't respond within 10 minutes and was ALWAYS flexible in accommodating our needs. Here advice was priceless and I felt so safe with her plans and style. And...I can't say enough about our guide and our driver. They were with us the entire trip, always with a smile, a helpful hand, super flexible and just plain good fun. It made all the difference. Cuba is not an easy trip. The distances are far and the infrastructure is difficult. But don't let that stop you. You can have the best of both worlds through this travel team. Immerse in Cuba but at a comfort level you're used to in the U.S. Be prepared for long distances in a '53 Chevy or the like. There is no other way to see the country. DON'T limit yourself to Havana. We loved Trinidad and Vinales so much. Be flexible...the restroom situation is not like the U.S. but with a little flexibility you can manage that. We didn't drink tap water but bottled water was very accessible and reasonable. The food is unbelievable. Bring good walking shoes, layers for unexpected weather and a flexible attitude. Listen before you "tell". You'll hear the Cuban perspective which is why you're there!!  AMAZING!!! 

We had a wonderful trip overall. Galapogos Islands is a magical place. The vacation is an active vacation, people need to be fairly healthy and able to hike difficult terrain. Ecuador can be difficult to move round in due to the high elevation.We would have liked to have had more discussion about the type of vacation we were looking for, what was important to us and to have more options on what to do when we were in Quito. The guide seemed to have a ridged idea of where to take us without discussion, he did not give us the impression that we could deviate from the plan.

Our trip was amazing!  Sonia was wonderful.  She incorporated all our wants and needs.  All the tour companies she used was great.  We saw and experienced so many wonderful things.  There was one tour company that was late and I sent her a message on What's app and she responded right away and letting us know they were late and when the new time was.  Great trip all around.

This travel company did an excellent job. Their planning help assured that we got the most out of our time in Colombia. Their execution was near-perfect. Best of all, they coordinated exceptionally well with friends we wanted to see, in both Bogota and Medellin. For example they made last-minute changes to arrange meeting us at church after early Sunday mass, instead of at our hotel. At our request, in Zipaquira, they turned us over to friends rather than transporting us back to Bogota.Accommodations were excellent. Every tour guide was knowledgeable, interesting, and reliable. They clearly worked hard to please us and make the experience safe, fun and interesting.When there was a political protest in Medellin, the guides stayed on top of the situation so we saw everything planned but avoided any tense situation regarding the protest.

Overall, the travel company and Zicasso have yet again met and exceeded our high expectations. This is I think the third trip/country we have used Zicasso’s ‘experts’ in, and we were not disappointed.   Our trip to Belize was organised and directed by a travel designer who was unfailingly polite, knowledgeable and informed from the outset.  She knew the best hotels, islands, bungalows and villas, and guided us through the planning process with firmness and precision;  this was a Covid interrupted trip, from reserving it in ‘19 to executing in late ‘21, and it speaks to the professionalism and deep domain expertise that the designer, the providers and the  advice all reminded constant throughout.My travel designer also did not disappoint in delivering on the activities.. There was substantial work to do to schedule the diving -both PADI instructions for our Tweenies and refresher courses for my wife and I.  Going beyond the call of duty was the designer's help in assisting the dive shop in locating my Wife’s Naui card from 30 years ago in Australia!  The designer also found maybe the best flats fisherman team and what they were able to not only have our son’s casting off the boat in short order, but we all hooked good sized bone fish and permit.  Finally our ‘ruins’ excursion was coordinated by an articulate and well educated guide who brought to life the ancient civilisation. Again, for something that had been looked forward to with eye rolls from teenagers, we all admitted at that day’s end - ‘really first rate’.  And it’s not the case that we got ‘great’ because everyone was superb.  We met other less fortunate guests of both this resort and others who did not have that guidance on diving or fishing or touring.. we ended up with the ‘best’. It made the trip.Finally, traveling is a little like building a house, you don’t really know the mettle of your contractor or guide until ‘something goes wrong’. Here we had one son who had difficulty clearing his ears - not a problem, and even in super busy Christmas week we had best dive shop schedule an extra private trip to take him down on his own and complete his solo.  Further,  I had to extend my stay due to a quarantine requirement and the Hotel and my travel designer made what might have been a difficult situation downright comfortable.  Problems are opportunities to excel and this team did so frequently

I had a very pleasant experience on my trip. Everyone we came in contact with was kind, knowledgeable, and committed to ensure we had a great time. The response times were quick in getting back to inquires made.