Paul's Travel Agency
Based on 364 reviews
Zicasso’s travel company was fantastic. Every aspect of the trip progressed without any troubles. One of the most important benefits was that our travel agent was available via WhatsApp for any questions or concerns we had. He even met us in Cusco just to see how things were going. What a great guy! He was quick to respond to messages from the time we began planning eight months prior to our trip to the last day of the tour.
Because of his attention to detail, we saw all the things we wanted to and some we didn't know we would want to see. He had asked our likes/dislikes and planned a tour that worked for us. Every tour guide/transfer was punctual, knowledgeable, and friendly. We'd definitely use our travel agency again and recommend them to anyone who wants a trouble-free vacation in Latin America.
Our guide with whom we spent the most time (in and around the Sacred Valley and Machu Picchu) did an excellent job of arranging travel details. He seemed to enjoy hosting our visit, which was especially good, as on this part of our tour there were only three of us. He shared information we expected, but was also open to questions about his personal thoughts and experiences as a Peruvian. He was very attentive to our needs, even when we didn't know we had them (like adjustments to the altitude). You will be fortunate if you have him as a guide.
On our bike tour of the Sacred Valley, our guide was a lot of fun and very patient with our frequent stops to take photos, adjust the bikes, etc ...
If you get a chance, take a cooking class in Cusco. It was not just a “follow-this-recipe” experience. The chef was very knowledgeable in every aspect of the food prep process and even helped us to choose the best chocolate and coffee in the market, which was not part of the class.
Our driver did well managing our larger bus tour from Cusco to Puno. Affable and joking, he made the trip comfortable and informative.
The food tour in Lima was among the highlights. Four fantastically unique restaurants, each delicious, with bubbly and engaging staff.
Joy's Travel Agency
Based on 9 reviews
I can't say enough about our recent trip to Ecuador. Working with this travel agency was a fantastic experience from the planning stage all the way through to the final day. Our agent designed the perfect independent tour for my husband and our two adult children.
We stayed in a beautiful cloud forest resort and did some amazing day and night hikes to explore this area. Next was the exact type of Galapagos trip that I had requested – very active, very immersive. We were able to see so many amazing things that we simply can't say enough about this part of our trip.
We travel a lot. However, this trip was by far the best we have ever taken, outside of a first-day flight delay that our agent also helped with.
Karem's Travel Agency
Based on 7 reviews
Our time in Ecuador was amazing. This was the first time we had used Zicasso and did not know what to expect during our travel to Ecuador and the Galapagos. We arranged a family trip with our grown children and everyone felt a connection to Ecuador and the people by the end of our experience. The travel agency exceeded our expectations in every way. The luxury accommodations and the Ecuadorian meals were incredible. Our guide was knowledgeable and flexible with our needs and we had complete trust in our driver. Both were wonderful and fantastic and we can't say enough positive accolades about our experience on the mainland of Ecuador. Galapagos was so interesting and the lunches and accommodations were lovely. We are so thankful for an outstanding experience!
Alfonso's Travel Agency
Based on 53 reviews
After a three-year delay due to my daughter's shattered ankle, we were finally able to go on our long-awaited Galapagos cruise and trip to Peru. I had to make a decision in April 2020 to pay the balance in full so as not to lose my deposit. In doing so, I put my full trust in Alfonso and our travel company. An interesting footnote (pun intended) is that I managed to fracture my fibula on March 27 2022, with a May 3 2022 departure date. There was a lot of travel involved in getting to our destinations, but my daughter and I had a fantastic time in both.
The cruise was handled very well and we were able to participate fully in all activities. As we progressed to Peru, guides and drivers were very timely, and our accommodations were very nice. I enjoyed all of our tours, as did my daughter. Alfonso came to Quito to meet us, which I thought was a lovely gesture. With our guide's help, we were able to navigate all the way up to Machu Picchu’s peak. I was the slow mover with my ankle, but our guide made sure we got up and down.
These were two trips of a lifetime and without any hesitation, I would use this travel agency and Alfonso again. To have to part with so much money with the beginnings of a pandemic surrounding me, I put my faith and trust in him and was paid back tenfold with the experience and the service received.
Juan's Travel Agency
Based on 56 reviews
I questioned the need for using an agency before leaving, but having returned from our trip to the Galapagos, I am thrilled that I chose Zicasso. We would never have had the stress-free, perfectly orchestrated trip had we planned this alone.
Our agent, Pilar, and every guide and tour were incredible. This trip exceeded every expectation we had. Thank you for the level of excellence you provided that allowed us to focus solely on the beauty and wonder of these islands.