Galapagos & Ecuador Travel Agents and Reviews

I was in contact with Jason at this travel company over 6 months ago regarding a trip to South America. He asked me questions, what countries, any specific things I wanted to experience, so I told him. Peru-Machu Picchu seeing the Amazon Forests. Argentina-Buenos Aires, go see the gaucho's and experience a barbecue and see Iguazu Falls. It's an unbelievable site to see, especially for an extra fee we went on a helicopter ride over them, what a view. The next day we saw the falls again but on the Brazilian side, a completely different view and we could go on the walking paths close enough you think you can touch it. The closer you get the water you can be soaked, nice on a hot day.We stayed at a boutique hotel. What was unplanned, was being able to see Argentina's football team play in the World Cup. Naturally I had to get a Messi jersey, with large screens in several parks and of course the bars; there were thousands watching. When they won, everyone was so excited; I got fist bumps and high 5's, I felt a part of it.Finally, it was off to Brazil and Rio, a beautiful city with the long beaches and outdoor vendors, everyone having fun. #1 on my bucket list seeing the statue of Jesus. We stayed at a hotel in Copacabana, a big wow factor, I'd rate it a 10!Bottom line Jason scored the winning goal; everything on my list and more. So happy I found them, memories for a lifetime. 

First and foremost, Joy at the travel company was amazingly professional, knowledgable, thorough, and prompt.  Her communication was outstanding, and she supported our trip every step of the way: from implementation and while in-country. Unfortunately, my family and I experienced health-related issues while on our trip, which resulted in mandatory quarantine.  Joy was with us every step of the way, coordinating with both our hotel owner to ensure that we had an ongoing safe place to stay, and with local health care providers to ensure that our needs were met and departure requirements satisfied.  She had daily contact with us for the length of our stay, at times checking in multiple times per day.  During one of the more stressful experiences that we've experienced as a family, she was a constant source of support and reassurance.  Her support even continued after we arrived stateside, to assist in document compilation for our travel insurance claim. We will not hesitate to recommend or use the company for future travels.  Joy genuinely cares about her clients, and will go above and beyond to exceed expectations on the one hand, and provide ongoing support and care on the other.We will always be grateful to her.  Oh, and the trip WOULD HAVE BEEN PHENOMENAL!  Her selections in terms of accommodations were beyond top notch. 

After a 3 year delay due to my daughter's shattered ankle, and our travel agency getting the Galapagos cruise to move the trip forward to May 2020 we were finally able to go on our long awaited journey. I had to make a decision in April 2020 to pay the balance in full so as not to lose my deposit. In doing so I put my FULL TRUST in Alfonso and our travel company. Interesting footnote (pun intended) I managed to fracture my fibula on March 27th,2022 with a May 3rd, 2022 departure date.  With a lot of travel scheduled to get to both destinations my daughter and I had a fantastic time in both destinations. The cruise was handled very well and we were able to participate fully in all of their activities. As we progressed to Peru guides and drivers were very timely and our accommodations were very nice. I enjoyed all of our tours as did my daughter. Alfonso himself came to meet with us in Quito which I thought was a lovely gesture. We were able with our guide's help to navigate all the way up to Machu Picchu Peak. I was the slow mover with my ankle but our guide made sure we got both up and down.  These were two trips of a lifetime and without any hesitation I would use this travel agency and Alfonso again. To have to part with so much money with the beginnings of a pandemic surrounding me I put my faith and trust fully in him and was paid back tenfold with the experience and the service received.   

The entire trip was amazing! From the very beginning, Zicasso and our travel agency travel worked with us on customizing our itinerary for a once in a lifetime mother/daughter trip to the Galapagos. They asked what was most important to us, our desired dates or timeframe, and budget. Then, over a few days, we emailed and chatted about our itinerary until it was perfect! I really felt that they listened to us and it wasn't the same trip that everyone else does. There was regular communication before our trip, so we knew exactly what to expect and we were very comfortable asking even the smallest questions. Throughout the trip we had warm hand offs from one point of contact to another. Our trip advisor even reached out several times throughout the trip to make sure everything was perfect. We learned that Ecuador produces the highest quality of roses in the world so we wanted to visit a rose farm. Even though it wasnt on our original itinerary, Jackie, our tour advisor, was able to make the arrangements so we could visit rose farm.  After the trip, we still had the support of Jackie and the company. I received an email from a hotel that appeared to be a bill. I was able to reach out to her where she explained it wasn't a bill and just showing there were not pending charges. I give my highest recommendation to Jackie, the travel agency, and Zicasso and look forward to using them again.  

From the very start Pilar from the travel company communicated with us and helped us to plan our trip to Equador and the Galapagos. My wife and I travel quite often, but we usually travel with a large group such as Gate 1 or Viking Cruises. This whole "independent" traveling worked out well for the six of us. (My Daughter, Son in Law, 2 grandgirls and my wife and I), Pilar and her staff organized a seamless itinerary that included so many wonderful experiences. For example: ( Tour of fabulous Quito, waterfalls and butterflies in Mindo, and of course snorkeling with sea lions and sea turtles in the Galapagos. Thank you Zicasso for pointing us toward this travel company and Pilar -they were 5 star.Of course, I will use Zicasso again when the opportunity arises and also mention them to friends and family.Sincerely, George T