I had a very pleasant experience on my trip. Everyone we came in contact with was kind, knowledgeable, and committed to ensure we had a great time. The response times were quick in getting back to inquires made.Show More
We had a wonderful trip overall. Galapogos Islands is a magical place. The vacation is an active vacation, people need to be fairly healthy and able to hike difficult terrain. Ecuador can be difficult to move round in due to the high elevation.We would have liked to have had more discussion about the type of vacation we were looking for, what was important to us and to have more options on what to do when we were in Quito. The guide seemed to have a ridged idea of where to take us without discussion, he did not give us the impression that we could deviate from the plan.Show More
My husband and I recently had our honeymoon in the Galapagos Islands, and the whole trip was spectacular! We used Zicasso to help set us up with this Galapagos Travel Agent who helped to plan out our itinerary, and the trip truly exceeded our expectations. The communication was great with the team members every step of the way. They listened to our requests and delivered exceptional service. We especially wanted to acknowledge our travel specialist Pilar who communicated with us before and during the trip. She was very patient with our numerous questions and itinerary changes, very informational about details of the trip and covid restrictions, and overall just a great person to communicate with. Also while we were in the Galapagos the guides, Adriana and Julio, were exceptional! They spent a lot of time with us, were very educational and so great to be around. Thank you to all who contributed to make our honeymoon a trip of a lifetime!Show More
I cannot say enough good things about the people and services provided by this travel company Alfonso and his team put together a spectacular trip for us. Every detail was planned and executed perfectly. The guides, drivers and Alfonso himself treated us like family and did everything they could to make sure we had a wonderful time. Special shout outs to our guides for going above and beyond! Due to the pandemic we had to delay the trip for a year and our travel planner was helpful, responsive and understanding at every step. I would HIGHLY recommend them!!Show More
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Wonderful trip—we left on Feb 29 & back on Mar 9. Obviously, during that time period, the coronavirus escalated dramatically. I took my son, daughter-in-law, & 3 grandchildren as my gift to them.
This was really last minute as we had talked about Sicily but for some reason, decided not to go there. Had we booked a trip there I would have cancelled as Italy was then in the mid-stages of this awful pandemic. (Initially), 2 years ago when I found Zicasso, I called your company to find out more about it. I remember saying I hate to waste someone’s time if you send me 2 or 3 people. Whoever I talked with said that I should go with the person I felt most comfortable with. With last fall’s trip to Spain, I could have gone with either person.This time I had a much higher comfort level with both of these specialists than with the other company I was connected with. I’m sure she was fine but they stuck with my budget more. Ultimately, I upgraded the hotel, ship, & added 2 nights when we were in Mashpi but they were able to get really good prices and there was no pressure to upgrade. Our specialists answered questions promptly and courteously & had suggestions based on our responses. Both specialists checked in every place we were to make certain things were ok. I had some hesitations about flying into Quito because of its altitude and my asthma, so after having the whole thing planned out for us, I asked if we could do a Plan B & I would fly into Guayaquil & meet the rest of my family in Baltra to go on to the Galápagos Islands. After speaking with my pulmonologist, I decided to stay with the original plan.)
This travel company was happy to make the changes as needed. They had someone meet us & take us through customs. For me, GOOD SERVICE trumps everything. We loved our 4-star hotel in Quito( so glad we upgraded!) and our other accommodation selections. I only wish the ship could include all gratuities as they do in other services. I know I pay more upfront, but it’s just so much easier. I tipped what was recommended. I also like small ( resorts, hotels, etc. ) Our cruise has only 48 passengers but on or trip there were only 13 of us so we did have lots of help with the naturalists. In fact, all 3 places we had excellent food and service.
Forgot to add that our private guide for Quito that the tour company arranged for us, was one of the 3 best I’ve had—the top three were all Equally outstanding.
I know this answer is long but I thought so much of them that I wanted to mention them & for you to know my background for it to all be on perspective. We ended up splitting my AX Platinum fee. I know small businesses have a large percentage to pay. But this was how much I liked them. I feel a little shallow writing this but when this nightmare is over, I hope we will all get to travel again.
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