Stepping into Portugal’s Storied Past: Two Week Historical Tour

I didn't understand the relationship between Zicasso and its travel company, and it took me a while to get the triangular reporting scheme. It was easier for me to reach out to someone directly, but we managed.

The people at the travel company were very accommodating. However, I learned a lot about my own travel preferences through this trip. We spent four days in Porto, the first being arrival from the US via Lisbon, so we did not do any touring that day. We only had half a day to explore on our own given the activities that were planned for us. I would like to have had more downtime in Porto to get to know the city.

The foodie tour that we took was fabulous. Our guide took us on a very personal tour, introducing us to her favorites and including all the things we wanted to achieve. Please send her our regards and personal thanks.

We spent a day in Vinho Verde. As the harvest had been completed the day before we arrived, the experience felt contrived. We could easily have skipped this.

The Douro Valley exploration was more interesting to us. We visited two wineries, the second of which was more special, so we enjoyed the tasting more thoroughly. Again, the guide was delightful!

We took a train back to Lisbon feeling like we had missed much of Porto. As we expressed interest in Jewish history, we booked our first morning tour through a tour booking platform to supplement what the travel company provided. While they said their guides would be knowledgeable in this area, there was no guide that provided that background.

Our train ride to Lisbon ended in a surprise. We were about to descend the stairs to the Oriente platform when the doors closed suddenly and the train left. Fortunately, the next stop was not far and we were able to turn ourselves around and return to our awaiting driver.

Our day in Sintra and Cascais was disappointing. We drove to Cascais and had 25 minutes to explore. We then continued to Sintra. We were not sure what access we were provided, but another couple had full access and their admittance was for 12:00, so we had to be there by then. While it is a spectacular site, it was way too crowded to see anything, and a guided tour of the site would have been desirable.

We were able to include a visit to an estate due to a working relationship that exists with them. They have cork forests on their property, so there was no reason to visit Évora for that purpose.

All in all, the drivers and guides we were given were thoughtful, professional, helpful, and concerned… always helping us with doors, luggage, footing. Having them immediately available was extremely useful. On the other hand, we learned that we were not as interested in camp for adults, where all of our activities were planned for us, as we were in learning and feeling the culture and spirit of the country. The country is beautiful and its people quite warm and friendly.

Special thanks to our travel coordinator for picking up the pieces of our trip and finalizing the details for us.

Good afternoon,

We are reaching out regarding a review request for our recent trip. Recently, we booked a 10-day trip to Portugal through Zicasso. This is our third trip booked through Zicasso, and we chose Zicasso because the previous two trips were fantastic; they were well organized, and we had very enjoyable experiences in two countries we had never visited. The previous agents built our itinerary based on their vast knowledge of the country, confirmed all logistics, were communicative, and provided us with a great and luxurious experience in line with the cost. 

Unfortunately, we cannot say the same about our recent experience with this travel company. We approached the collaboration with the travel company and agent similarly to our past two vacations. Based on the provided itinerary and our conversations with the travel agent, we understood, as before, that the itinerary items that required guides, reservations, and transport details had been worked out with the respective parties. However, on our trip, there were many miscommunications between the agency, ourselves, and our guides and drivers. The itinerary listed many places we thought we would be shown on the tours, but in reality, we did not visit many of them, they were just listed as options for us to explore ourselves, which was unclear from how the itinerary was initially presented to us in the planning stage. When the tours started, the tour guides were often asking us what we would like to see instead of having a list of stops to take us to. As this was our first trip to Portugal, we were not informed enough to provide that input and did not expect to have to do so. The guides were very good, they were knowledgeable, often kind, and tried to help us, but it was clear that they had also not received proper communication from our travel agent, which was upsetting and made the experience feel very disorganized. Additionally, the private transport drivers were not clear as to where they were taking us, again due to miscommunication from the travel agency. For example, when we traveled from Lisbon to Porto, as per the itinerary, we were supposed to stop at Obidos and Coimbra along the way for specific sightseeing and tours. Our driver was not aware that we were meant to make those two stops along the way. Luckily for us, we found out the previous day that the same driver would be taking us to Porto, and our guide worked with him to figure out the stops and timings for our scheduled activities on that trip. However, it was stressful to learn that our driver was not aware that we had a stop at Obidos, he did not know that we were going to have a tour guide in Coimbra who he had to coordinate with regarding pickup and drop-off. Additionally, we were meant to have lunch at a restaurant where the agent was supposed to have made a lunch reservation. However, when we went there, they had no reservation on record but they were nice enough to accommodate us. As this was happening and we reached out to our travel agent to request that she communicate with the driver, we just received a text message back saying that the driver was already aware, which was clearly not the case.

In the Azores, because of the weather, our whale tour was cancelled, which we completely understand due to safety, but we still had a jeep tour portion of the excursion. The guide for this jeep tour did not provide a good experience at all. He did not stop at a lot of viewpoints though we saw other jeep tours stopping at them, and he spent a lot of the trip complaining about tourists. The jeep ride was very uncomfortable as they made several of us sit in the back rear facing seats, even though we had specifically mentioned to the agent during planning that my mother is 70 years old and cannot easily climb in and out of some of these types of vehicles. As part of the itinerary for this day, a lunch was also included but the tour guide was not aware of it, and when he learned about it, he said he could not arrange the lunch because he needed to go to his next tour. We ultimately left and had lunch on our own. When planning, our agent said that although this was a jeep tour it would be comfortable and that the tour the next day would be in a minivan. However, the next tour was also in a jeep. The tour guide was very good but the ride was uncomfortable, and again did not accommodate the mobility issues we had identified with our agent previously. 

On the last day, we were supposed to be picked up for our transport to the airport for our flight home. The driver did not show up and the hotel staff tried to help us by calling the travel company’s emergency number. It was surprising that instead of helping us they were being very rude to the hotel staff who were actually going out of their way to help us. We found out that the agency communicated the wrong time to the pick-up driver and finally the hotel arranged for a taxi to take us to the airport, otherwise we would have been late for our return flight. 

Overall, the trip was not on par with the level of quality we have come to expect from a Zicasso identified travel agency. In addition to the general logistical issues we experienced, the agent never checked on us at any time to see if all was well. Whenever we had a question and we reached out to her, we received unclear responses via text, and nothing further. We wanted to provide this feedback as we know Zicasso takes pride in providing luxury travel experiences to their customers, and we have experienced that first hand in previous trips. As return customers, I would not recommend this agent/company to anyone who wants a Zicasso experience.

 Sincerely,

Jyotsna R.

My husband and I had a wonderful week touring central and northern Portugal with this Zicasso travel company. The itinerary developed by our travel specialist was excellent, as were the hotels she selected.

Above all, we appreciated our driver. He was kind, patient, and full of knowledge. He guided us through many sites and provided a history of each place we visited. He answered all our questions. We would never have had the depth of understanding on our own. He was also flexible if we needed to make changes and had the patience of Job driving through the busy streets of Lisbon and Porto, and through winding roads of the medieval towns... again, something we could not have done on our own.

Our entire trip was very personalized to our interests. We have already recommended the travel company to our friends. We look forward to coming back because we had such a beautiful trip.

Our family had an absolutely amazing experience traveling through Portugal, thanks to Zicasso’s travel specialist and her company. Every detail of our vacation was thoughtfully planned and customized to fit our family's interests, making the trip completely stress-free and enjoyable.

We spent the first half of our trip in Lisbon, with unforgettable day trips to Sintra, Nazaré, and Óbidos. Our tour guide was exceptionally knowledgeable and brought Portugal's history and culture to life. She was also wonderful with our family and made every excursion engaging for both adults and children.

Our travel specialist was outstanding from start to finish. She greeted us at the airport, coordinated all of our transportation, checked in with us throughout the trip, and ensured everything ran seamlessly. Her attention to detail and genuine care for her clients truly set her apart.

For the second half of our vacation, we traveled to Lagos in the Algarve. Our kids had an incredible time at the waterpark and loved kayaking through the stunning sea caves. These experiences were perfectly chosen for our family and created lasting memories.

One of the things we appreciated most was that all of our guides and drivers were Portuguese. This gave us an authentic perspective on the country, its culture, and its people that we never would have experienced otherwise.

I highly recommend our travel specialist and her team to anyone looking for a unique, personalized, and memorable trip to Portugal. Their professionalism, local expertise, and outstanding service made this one of the best family vacations we have ever taken.

The trip was fabulous. Our driver and guide was excellent.

We could have changed a few things around before we left to accommodate Batalha, but we saw everything else that we wanted to see.

A few hotels could have been upgraded, but the hotels in Porto were awesome and so was our hotel in Cascais. Lovely location and hotel.

Zicasso’s travel specialist was awesome to work with and very responsive, as were other members on the team while in Portugal.

Thank you for wonderful memories.

I'd make this 4.5 stars if I could. We had a five-star experience with a few glitches, but they were addressed quickly and kindly.

Zicasso’s travel specialist is a gem. She goes out of her way to clearly communicate what to expect, who you'll be with, and the times for meets and activities. She made us feel special, as though we were her personal guests rather than just clients. We had a luggage issue that she went out of her way to help resolve.

We asked to stay in nice places with AC and king-size beds, and she delivered. All places were great and a bit different from what we're used to and from each other. Most of the drivers were also a lot of fun to be with and spoke at least reasonably good English.

I offer two suggestions for those who use this service. One, always verify meet times and contact info that you receive. Two, don't pre-book two meals in a day if you're staying at a place that offers breakfast. It's just too much food too close together.

We had an 11-day vacation. We chose variety rather than immersion, so went from Porto to Douro Valley to Alentejo to Lisbon to Lagos in the Algarve area, with some stops in between and drivers who brought us everywhere. Next time, we'd likely choose two or three places for a more immersive experience.

I highly recommend this travel company and the travel specialist in particular.