Essence of Spanish Food, Wine, and Culture Tour

Where to begin? I had a seamless experience with Zicasso and specifically our travel company in Madrid. Our travel specialist created a trip hitting everything I asked for…culture, food, and great hotels. The extra bonuses were the terrific guides and detailed itineraries.

I cannot say enough about this trip, from the first contact with our travel specialist to the incredible follow-up and arrangements. Although she was my primary contact throughout, I know her partner did a lot of behind-the-scenes work with the guides and transport. I have so much to say, but it would take a lot of time to do so.

I appreciated the ongoing status updates as to contact information for the guides and drivers. I also really appreciated the extra effort for accommodations when taking the train. The Madrid train station was a mess and I experienced all three of them. There is no way I could have maneuvered on my own, especially considering my phobia of escalators, and I am very directionally challenged. Our travel specialist arranged for assistance at every stop and followed up with the different offices to ensure I was attended to.

When I was not feeling well in Alicante and needed to cancel a dinner reservation, the travel specialist called for me. I made the reservation in person, so I was not able to access it through an online portal and they did not have a cell phone contact where I could use the WhatsApp. It was the quick responses to everything that was so appreciated.

The guides were wonderful, as were the drivers. I do intend to write reviews for those that I have information for. The itinerary, after a lot of back and forth, was great and I deferred to our travel specialist on her recommendations. I tend to get carried away and, as it is, I changed my departing flight to give me extra days.

I paid a lot for this trip and it was even more so because of the value of the U.S. dollar to the euro, but it is the price you pay. I think pricing was fair overall and that I was traveling in “low season” really helped.

I like boutique tour companies and the fact that the travel company is actually based in Spain made a difference. I had used another tour company before and, after the last two trips, decided to give Zicasso a try again and was not disappointed I did.

I know that I am just another tourist paying for the expertise and that essentially the owners need to accommodate me. That being said, I felt there was a connection and do hope to keep this relationship going. It was a pleasure to have dinner with our travel specialist and her husband. I like getting to know the people I am dealing with and do so with the guides and drivers. There are guides from previous trips that I am still in touch with.

I really appreciated this connection with the travel company. Although there was another company recommended, this one was more responsive and it is hard for me to make decisions.

Yes to this travel company and yes to future trips! In fact, with my travels to Spain, I have been told I have seen more of Spain than most Spaniards and hope to explore more.

Thank you to the travel company and thank you to Zicasso for the follow-up!

We received excellent customer service from Zicasso's travel company.

It was absolutely perfect. Zicasso's travel specialist put a fabulous trip together for us.

Our Zicasso travel specialist was phenomenal. She understood exactly how we travel and what we wanted to do, and planned a 12-day trip to Mallorca and San Sebastián that was better than we even imagined. She was always responsive before and throughout the trip. All of the tour guides and drivers were kind, knowledgeable, and timely. Our travel company delivers exceptional first-rate service and we would highly recommend them.

Our trip to Spain surpassed all expectations. Every hotel, every excursion, and every tour guide was exceptional. When we arrived at an airport, train station, or hotel, a driver was waiting for us to transport us to our next location. The tour guides were so full of knowledge and passion. It added to the experiences. Of course, our guide was the most professional, compassionate, and organized trip coordinator we could have asked for. She went above and beyond to make sure our trip to Spain was exactly what we wanted and needed. She paid attention to all details and made everything perfect. We are looking forward to working with her in the future.