Charles' Travel Agency
Based on 25 reviews
If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency! I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown. My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time. The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti. The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large. I hope to return to Africa again… and I would ONLY use this travel company. Please consider them… and just give them a call. From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.
Simon's Travel Agency
Based on 116 reviews
Our honeymoon trip to Tanzania and Zanzibar was nothing short of the best trip of my entire life. Everything about this trip was spectacular and our travel company was very helpful throughout the process. We were helped by Andre. Not only was he very helpful and enthusiastic, but he also was very responsive, especially for two people who were very stressed in the middle of wedding planning. He never waited for more than 24 hours to respond, which is fairly quick. I did not have to call him at all throughout our whole trip because it was very well planned and all the information necessary was provided prior to us going. Since I have been back, I have not stopped talking about using Zicasso to plan trips and I also have not stopped talking about going on a safari. Overall, if you have the money to spend and are off from work in early February....GO TO THE SERENGETI! It's a once in a lifetime experience. Our private driver was absolutely amazing! So experienced and he took care of us very well.Zanzibar was amazing! We stayed at a resort (probably the best resort on the island). We were in paradise! Food was great in Tanzania and Zanzibar!Again, best trip of our lives!
Rachel's Travel Agency
Based on 118 reviews
My husband and I had the most incredible trip to South Africa for our honeymoon thanks to Tara at the travel agency!!! She provided us with the trip of a lifetime, starting at the lodge in Kapama and the lodge in Sabi Sands for our safari leg, and then a trip to Bazaruto Archipielago for the remainder of the time. The pictures online don't do the accommodations justice! The rooms were stunning, the trip was all-inclusive for drinks and meals, and the experience was unforgettable!! Despite our trip to South Africa happening during the tail end of a hurricane, Tara was on top of everything before I could even ask her for advice on what to do. She was able to reroute our flights and transfers seamlessly, so there was no added stress when we learned one of our initial flights had been canceled. We did have one incident occur at the Johannesburg airport when we boarded the Airlink flight; when we walked up to the plane with our carry-on bags, I was informed that my bag was too large to be a carry-on and it was quickly checked. They handed me a yellow slip after writing my seat number on it and ushered us onto the plane. When we landed in Mozambique, I was given my carry-on suitcase, however, it was completely unzipped and a significant amount of money was missing ($850). We planned to use the money as tips for the staff on the island as well as fun excursions for the last leg of our honeymoon, but because of this, we didn't have any extra money to use. I called Tara very distraught and worried while we waited in the passport check line because I'd been afraid we were going to miss our car and boat transfers since the process of writing a report was taking so long and the computer systems seemed to be down. She was so unbelievably supportive and made me feel a lot better about the situation. She called ahead to the driver and the island to let them know what happened, and everyone went out of their way to make sure we still enjoyed our trip! Even though there was no way to recuperate our lost money, we still had a really great time, and we would absolutely do it all again!!! My only piece of advice - if you're traveling through the Johannesburg airport, use the kiosks that "wrap" luggage in plastic wrap for you. We laughed when we saw the plastic-wrapped suitcases the first time, but now we regret not getting it done because it deters theft, which seems to be relatively frequent on shorter flights.
Neil's Travel Agency
Based on 14 reviews
Neil with our travel agency was amazing! He is so passionate about sharing the wonder, adventure, and beauty of South Africa with his clients and is also very mindful of budget and what you are personally looking for on your trip. We booked our honeymoon with Neil and it was without a doubt the best trip we have ever taken. Every suggestion from the amount of time in each destination, to the accommodations, to the activities was perfect! We would not have changed one thing about our trip. I put my full faith in Neil and was not disappointed at all!
Neil's Travel Agency
Based on 11 reviews
Our first Safari trip to South Africa fulfiled all of our dreams and expectations and then some. We had the trip of a lifetime and most of the credit goes to the travel team. From helping with the initial planning to making last minute changes they were fabulous. We were always made to feel very comfortable, from meeting us at every airport to assist with transport to reschedualing side trips to better meet our needs the travel team was on top of it all. We would not have had as good a trip as we did with out there help and guidence.
Natalie's Travel Agency
Based on 78 reviews
Natalie at our travel agency orchestrated an amazing family holiday for us which included a stay at a lodge near Kruger National Park and a hotel in Cape Town. It was designed to balance our adult daughters' needs for sunbathing and my desire to be on African Safari the entire trip. And I would say Natalie nailed it. Moroever, this trip started during the time of Covid, so I believe it was postponed not once but twice. Natalie diligently canceled and rescheduled flights. She advised us on when to buy tickets and worked to balance getting us the tickets we needed with the best price. She was attentive, listened, and delivered. I'd use her again if we return to South Africa.
Murray's Travel Agency
Based on 429 reviews
The trip was a once in a lifetime type of experience. Sherilyn and the travel agency did a tremendous job catering to our requests and needs. Sherilyn spent hours on the phone with me as we finalized the itinerary spanning Cape Town, Safari at the game reserve in Kruger, and ending on the beach on Benguerra Island in Mozambique. My wife and I saw all the things we wanted to, and more! As a couple of animal lovers the trip was truly a blessing. We were able to hangout with penguins outside Cape Town; we saw the big 5 plus wild dogs, warthogs and much more on safari; and we swam with sharks, devil rays, turtles and lots of exciting marine life during our dives in Mozambique. The service was top notch. I even left my keys at the resort while on safari, and Sherilyn was able to coordinate a swift retrieval so that I had them before I returned home. I could not recommend Sherilyn and this travel company enough!
Cearl's Travel Agency
Based on 3 reviews
The only real complaint would be to properly vet the hotel for adequate generators. Due to "load shedding", the hotel in Franschhoek was without power for over half the day. A tad frustrating.
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