Kirsty's Travel Agency
Based on 97 reviews
We had a fantastic trip to Egypt. Our trip was entirely curated, and not for one moment did we feel we weren’t taken care of and catered to. The Zicasso travel agency representatives in each city were all phenomenal. Everybody was always early. We never waited for anybody. They were waiting for us.
This was a once-in-a-lifetime trip. We had always wanted to see the pyramids and got that and so much more in terms of the culture, food, and other important monuments, historical temples, and complexes that are dotted up and down the Nile Valley.
My only criticism regards the overall cost of the trip relative to the exchange rate parity of the dollar while in Egypt. When you are there, you realize how inexpensive things are, including the hotel rates. I know we paid a premium for the trip, and part of that premium goes to making sure all vendors are exemplary, tours are private, and everything unfolds without a hitch, which it did, but it seemed way more expensive than it should’ve been.
We would recommend our travel agent as our trip was fantastic overall.
Rachel's Travel Agency
Based on 151 reviews
Our family recently returned from a wondrous trip to South Africa that was planned with great assistance from Zicasso’s tour operator. South Africa really has it all – stunning scenery; tons of wildlife (lions and penguins!); friendly, creative people; beautiful art, music, and culture.
It isn't easy to please everyone when your kids range in age from kindergarten to tween and teen, but our travel agent came through! For example, my teen appreciated our time at the hotel, which opens into the mall at the V&A Waterfront in Cape Town – he liked being able to have some independence to roam and explore.
I had a first-choice safari preference that was initially unavailable. Our agent kept checking back until space opened up for us. I also appreciated her patience with the many changes, tweaks, and requests I made to our itinerary along the way. We loved the tour and transfer service she partnered with in Cape Town. Even our transfers were informative mini-tours and we loved getting to know our guides. We really appreciated her suggestion to visit the Grootbos Nature Preserve and loved our gorgeous accommodation and our hike through an ancient milkwood forest.
Our travel agent was immediately responsive to my communications when I was on the ground and able to make some last-minute adjustments to our schedule right around Christmas, which went above and beyond. I felt comfortable and safe in her hands, and would highly recommend Zicasso's travel partner to anyone looking for a trip of a lifetime in stunning South Africa.
Charles' Travel Agency
Based on 33 reviews
What a fantastic trip! It was so well organized and planned, we were able to just relax and enjoy our vacation. It was a one-month journey to Africa, visiting Botswana, Zimbabwe, and South Africa. We always felt taken care of.
The safari portion of our trip could not have been more perfect. We were able to see the animals from very near on night drives and bush walks, with very few other jeeps to disturb the environment. The private concessions are an amazing way to truly experience the animals.
We also explored Cape Town on a number of fantastic private tours. We watched the southern right whales off the coast of Hermanus, tasted some delicious wines in the Winelands, explored charming small towns, tried local cuisine, hiked Table Mountain, and so much more.
Our travel team planned the trip to perfection.
Neil's Travel Agency
Based on 30 reviews
Our African safari was outstanding, even better than we imagined. The selection of locations and the camps were all excellent. Our travel within Africa was complicated, with nine different flights, and it all went off without a hitch. We were greeted at every stop and the local representatives took care of all the details at each departure and arrival. We highly recommend Zicasso’s travel partner company to anyone taking a trip to Africa.
Natalie's Travel Agency
Based on 96 reviews
Planning our South African honeymoon with Zicasso’s travel agent was a breeze! We only had one call with her to discuss expectations and she came back with the best itinerary for couples exploring South Africa for the first time.
She was also very kind and accommodating regarding our requests, especially the request to see elephants up close. She was also very patient with us and made changes when we wanted to keep it within a certain budget.
The overall experience was truly magical, from the restaurant recommendations, the wine tastings, and, most especially, the safari experience. Everything was arranged and we were treated very well in all the places we stayed. We can’t wait to go back!
Neil's Travel Agency
Based on 21 reviews
We chose this travel company to help plan our dream honeymoon in South Africa and we are so glad we did. Neil and the team planned and booked everything, taking into account our interests and ensuring every day would be special and memorable. They were super-responsive and made sure we were well taken care of.
Our on-the-ground guide was phenomenal, full of information, and stories, and ensured we got everywhere safely. She was a delight to be around and truly made our trip even more special. All of the accommodations the travel company booked for us were exceptional and our experience at the safari lodge was one of the best of our lives, thanks to Neil's guidance.
Neil also went above and beyond to help us get reservations at very popular and exclusive restaurants, knowing that food is a big part of what we love to discover while traveling. We would highly recommend using this company for a trip you will never forget.
Kent's Travel Agency
Based on 69 reviews
The trip was great. We got to see everything we wanted to see, including the big five and the migration of large herds of wildebeests and zebras.
The travel company was extremely helpful. The pre-trip prep was very thorough, but the true test came when I lost my cell phone in Mara towards the end and then our return flight was unexpectedly canceled. So I was stranded in Nairobi with my 12-year-old, having almost no means of communication with the rest of the world, and the rebooked flight was not until five days later.
The travel agency worked with local providers and put together a three-day side trip for us to go to Lake Nakuru to see rhinos, rebooked our local transportation, and made sure a local agent would be at the airport to help us when we departed — and they made all the arrangements within a day. They helped make a really stressful situation a lot easier to deal with.
Richelle's Travel Agency
Based on 13 reviews
Zicasso matched us with two excellent travel agents who were both professional, responsive, and knowledgeable. We selected this travel company. Our agent, Richelle, worked with us to design an itinerary that transformed our wish list into an incredible African journey. Her prompt responses to our questions or needs were greatly appreciated.
We were attempting to see a lot of South Africa and Namibia in only two weeks. Throughout our trip, the accommodations, transfers, guides, restaurants, flights, and activities that Richelle had arranged or suggested were superb. She helped us create a portal for our trip that served as a source of information, pick-up times, e-tickets, and things like our allergies that restaurants knew ahead of time. Additionally, she was there for us as we were traveling in case we had a problem or question. We can't say enough about her professionalism, patience, and genuine concern that our vacation would be everything we hoped for.
Our itinerary was ambitious, but Richelle's preparation made it possible. First, we spent three days at Marataba. The accommodations, food, and staff were first-rate. Our guide on the safaris was excellent and the variety of game we saw was impressive.
The next part of our trip was in Cape Town. We arrived in a storm that the locals called "the storm of the century". There was extensive damage and some loss of life as well. While the storm certainly curtailed some activities, the following days had brilliant sunshine. We had a great time visiting the V&A Waterfront, a colony of African penguins at Boulders Beach, enjoying the gorgeous coastal scenery along Chapman's Peak Drive, and a too-short visit to the Kirstenbosch National Botanical Garden. Our accommodations at the hotel in Sea Point were excellent for location and the professional staff.
After three days in Cape Town, our guide drove us for about an hour to the Cape Winelands. We arranged for two wine tastings in Stellenbosch. The winery was outstanding for the beautiful views and excellent wine. We also saw zebra and impala in the field just in front of the outdoor verandah. We had lunch at a boutique hotel and winery with spectacular views and delicious wine and food. Our accommodations at the hotel in Franschhoek were outstanding. The setting, service, food, and beautiful views were a highlight of our trip. Our room was large and beautifully appointed. An example of their generous hospitality was that all items in the minibar, including a bottle of wine produced at their winery, were gratis. We regretted having to leave after only one night's stay.
Our guide then returned us to the airport in Cape Town for our flight to Walvis Bay, Namibia. We were met by our driver at the airport to transfer us to the hotel in Swakopmund. The hotel was on the Atlantic Ocean and a perfect location to explore the town. The staff was top-notch. Warm, friendly, efficient, willing to help you arrange drivers, restaurant reservations, or figuring out how to work the TV remote.
After three days in Swakopmund, our excellent guide drove us to the lodge in the private Kulala Wilderness Reserve. Once again, the warm hospitality of the staff here and throughout our travels will stay with us for a long time. The lodge is a gateway to the magnificent dunes of Sossusvlei. Our guide was outstanding. He was an excellent driver over some awful roads and sand, and the depth and breadth of his knowledge were impressive. He cooked us a lovely chicken and salad lunch out in the desert. He drove us to Windhoek for our flight back to Johannesburg and our return home.
There will be many wonderful things to remember about our journey in southern Africa, but Richelle's excellent guidance and the warmth of the African people are what will stay with us the longest.
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