Our travel agency was an amazing company to work with, and Ivana, in particular went out of her way to be welcoming. Every hotel was centrally located, every guide was so knowledgeable and every driver so pleasant to be with. We learned so much about the history and culture in each city we visited, Zagreb, Split and Dubrovnik. My husband had suffered a foot injury just before our trip and each guide maintained a pace that made our walks leisurely with no stress whatsoever. Everyone we encountered on this trip was a pleasure to be with. I just can't say enough about what a wonderful trip this company created for us. I will highly recommend Zicasso and our travel agency to all of my friends.Show More
I had a wonderful trip to Switzerland with my husband, over the Christmas and New Year holidays, which we had been planning since prior to the pandemic starting. Once we finally made the move to coordinate, our travel agents (and team) were beyond attentive with coordinating initial calls, to ensure we included everything we wanted within this trip and then planned everything down to the very last detail. Our itinerary helped us so much! From directions on which trains to take, metros to transfer to and walking instructions to our various hotels and activities, we desperately appreciated when navigating unknown cities. It took the stress of having to do it ourselves off our plate and allowed us to truly enjoy where we were. Even when problems arose, with us getting lost on the bus, a travel agent was readily available via an app, planning our travel and navigating us back to where we needed to be. We’re so very thankful for their service, support and care. I would definitely reach out again for our next trip! Thank you!Show More
Didn't know a lot about Croatia before talking to the travel company service. They were very informative, helpful and prompt. They set up a really varied and interesting trip and really listening to our interests. We couldn't have been happier with the trip. The transportation, hotels and activities were all top-notch. The service people we dealt with were all very friendly, helpful and always on time. Croatia was such a beautiful country. The food was wonderful and the hospitality was great. Our travel specialist, who helped us through this was wonderful to work with and always considerate of our interests. The guides we had were all very experienced and informative. We've travelled all over the world and this was definitely on the top of the list.Show More
We absolutely lived our trip to Poland! The people were warm and friendly, the architecture was beautiful, the tours were informative and fun, and the food was amazing! All of the travel company's contacts went above and beyond in their attention to detail and really listened to our needs when planning the vacation. Our travel designer found the perfect Polish representative, and kept in touch every step of the way. Another representative touched base with us constantly and Made sure all of our plans came together perfectly. He met us in Kracow, gave us all of the tools we needed to communicate and thrive while we were in Poland, and found the absolute best tour guides for us! From the day I called Zicasso, to the day we came back to the U.S., the teams made sure every question was answered, and every need fulfilled. We loved the trip, and would definitely use this travel company again!Show More
Croatia is an awesome country to visit...so much history and a beautiful coastline not to mention the people. Our travel agency did a terrific job with putting it all together...we were extremely satisfied with the attention to detail and rapid response with all of our requests. We felt very cared for.Show More
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We had a fabulous tour and everyone at our travel company was wonderful and very competent.
However, paying for the trip was very difficult. WS Pay would not accept my approved card, a Visa Card. Then I tried another, Discover Card, also approved, and told them ahead of time to expect the charge. That also didn't work.
Antonia contacted them and was told it was probably my security code. It wasn't and they didn't give me another way to put it through. We were very frustrated and finally, I tried Rich's American Express Card which he uses only for business, and that worked because, I think, it has 4 numbers to enter as a security card.
Not what we wanted.
Croatia, Slovenia, & Montenegro Travel Review: 13-Night Tour of Zagreb, Split, Hvar, Dubrovnik, Rovinj
Our Croatia trip was perfect from beginning to end!
The planning was easy, all of Antonia’s & Matea’s suggestions were wonderful. Our drivers and guides were very knowledgeable and friendly!
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