Our family had a wonderful trip to Spain in late May and Early June 2022. Lalo from our travel agency was extremely kind, helpful and patient as we worked together to define an itinerary for our family. He provided great insight as we considered the specific cities we wanted to visit and made good recommendations based on taking the time to get to know us and our interests. He always followed up very quickly on any actions he took and emailed or texted the information back to us. In addition, Lalo was a tremendous help when two of our family members surprisingly tested positive for COVID and we could not return to the U.S. as planned. Lalo helped us extend our trip by a few days, found us a hotel (when all hotels in the city were sold out) and arranged for us to get additional COVID tests a few days later and new transportation to the airport. He took the time to make sure we were well taken care of, even though our itinerary with our travel agency was technically complete. Lalo did not request any additional fees for these extra services.I would highly recommend Lalo and this travel company for anyone considering a trip to Spain or Portugal. Having someone who is a local (based in Madrid) with great knowledge of the country definitely beats a company based in the U.S. (or another home country) who may have visited Spain a few times.Thank you again, Lalo - - we loved your country and hope to return to visit northern Spain next time!Show More
Our travel agency provided us an outstanding trip! From the accommodations, to the drivers, to the tour guides, our experience was better than we could have dreamed possible. Seetha, from our travel company, even met us at the airport with our driver to welcome us to Athens and presented us with a gift of Greek goodies. We highly recommend this company, and Seetha, to everyone.Show More
Our travel agency planned a wonderful itinerary for our family of four (myself, my husband, and our 23-year-old and 18-year-old children). We enjoyed just under 2 weeks total; the first part of our trip was in Norway and we ended with three days in Copenhagen.We originally booked our trip for June of 2020, but due to Covid we didn't actually travel until June of 2022. Our adventure was worth the wait! We were in regular contact with our travel team throughout 2020, 2021 and 2022. We were always confident that they were working to preserve the deposit we had submitted, re-booking pretty much everything for our rescheduled dates. With so many aspects of all of our lives being interrupted and uncertain for so long, I really appreciated how diligently our team kept in touch with us. Our 2022 trip turned out to be just marvelous - and all the more magical for having anticipated it for so long.We started with two days in Bergen and then spent about a week driving north, stopping to stay and explore in several lovely locations along the route to Trondheim (where we had about a day-and-a-half). We flew to Copenhagen for the final leg of our itinerary.The itinerary itself was perfectly planned for a self-driving experience. We were very comfortable in all the hotels that were booked for us. Without exception the staff we met were helpful and gracious. We were extremely pleased with the experiences planned for us by our travel specialist, and with the balance of unscheduled time in which we could do whatever seemed interesting to us. Our daughter is an avid runner and she was delighted with routes that she found (and those recommended to her by hotel staff) both in the cities and in the more rural settings.I would take this exact trip again - but I am sure I would also love a completely different journey planned by the team at our travel agency. It was our first time visiting Scandinavia but it will not be the last...Show More
This travel company created a meticulously planned trip that allowed us an authentic insight into Japan, its people and culture. The travel company is particularly adept at giving its clients an insiders look into Japan. They spent time in finding the best people who represent the local art and culture and ensured that we were able to have hands-on, immersive experiences that resonated with us and that we will remember. I was most impressed by the fact that unbidden, the travel planner and his team took time to curate a list of bakeries and confectionaries and their specialties because they knew that was an interest and passion that I have.While everything that they had planned worked like clockwork the few things with which we were not completely happy were changed with alacrity. It should be noted that after our first full day with our guide it was clear to us that we had enjoyed everything except our guide's company. The travel company promptly made changes and provided a refund as well! We also did not like our hotel in Tokyo (we had requested to stay at this hotel- the planner did not recommend it). Despite it being a busy time, this travel company found us an alternative hotel that we loved. This company is extremely responsive and adaptable if you need changes made during your trip; a real advantage of using local travel agency like this one over US based ones.Show More
From start to finish this trip was everything we could have hoped for. I told Jeff a bit about our interests in Scotland and he put together a trip that hit all the marks. Great itinerary, hotels, sights and distilleries! Jeff and Linda took care of all the details from the moment we landed in Edinburgh until we said a sad goodbye to Scotland in Glasgow.Our guide was incredible! Knowledgeable, funny, tireless and a wonderful storyteller - she made the trip perfect for us.Show More
Jack, the Kellers, and I want to thank you for putting together such a wonderful itinerary. After the initial bump in actually getting a flight to Dubrovnik, we thoroughly enjoyed every single day and every hotel – each was beautiful and unique. Everything ran like clockwork once we arrived in Dubrovnik – hotels expected us, the rental car pickups and returns were smooth, and the transfers were on time. Our travel company, and specifically Andrea, made sure that we had a memorable trip.Show More
The travel planner and his team did an exceptional job planning our 10-day vacation to Chile! We went to Patagonia, Santiago, Colchagua Valley, and the Atacama desert. What we really enjoyed about working with our planner was that the trip was tailored to our interests rather than many other travel agencies where they send everyone the same trip outline. Our itinerary was thoughtfully assembled and took into consideration all of our interests (wine, hiking, site seeing, etc.). Additionally, the travel planner and his team were there for us every step of the trip. Whether it was preparing all of the necessary documents to enter the country or sending us daily app messages to detail our day/excursions, they were on top of everything! They are also available 24/7 and will always answer your message or call. We were truly grateful to have their support this entire trip. Without the travel company, we would have been lost and struggled mightily to plan a trip of this caliber. I would highly recommend using the planner and his team for your trip to Chile, Argentina, or any other country in South America. We had an incredible time on every step of the journey. You will not regret it!Show More
This was an OUTSTANDING trip!!!! We Love Morocco & our travel agency!For a recent, post-covid, 2-week trip, it is quite a feat to execute a beautiful, action-packed, culturally rich, trip without hiccups, and that's exactly what it was. Hassan was a pleasure to work with from start to finish. He answered all my questions throughout any point. He was incredibly responsive and ensured that we had exactly the type of experience we desired: authenticity, real sights and experiences away from the crowds, and getting to see a lot of the country. Our tours were given by all local guides who grew up in the town we toured, which added to the experience and highlighted their expertise, and we loved to support local people and local businesses.Hassan's team is also incredible. We were lucky to get to spend our time with driver/guide, who was MUCH more than a driver. He was kind, knowledgable, flexible, patient, and enthusiastic to share the beauty, tradition, history, and culture of his country at all times. He thoughtfully answered all of our questions and made the trip incredibly fun and a learning experience. We were able to ask him about any topic, place, practice, or thing anywhere in Morocco and he was able to create a rich discussion on the matter. He thought deeply about our preferences and goals and tailored our trip seamlessly. He constantly ensured we were enjoying ourselves and were getting what we wished for from each and every day and made adjustments as needed with pleasure. We are SO grateful for our guide; he truly went above and beyond to make the trip as perfect as it was.This travel agency is an incredible company run by kind, professional, enthusiastic people who are eager and happy to share their beautiful country with you. Thank you Hassan & to our guide!!Show More
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Belize Honeymoon Review: Stay on Private Island, Ambergris Caye, Drinks & Food, Relaxation & Dives
First, we want to say that our trip to Belize was exactly what we were hoping for! We reached out to Zicasso for help planning our honeymoon to Belize and were matched up with the travel agent at the travvel company. We had envisioned a beach honeymoon that included relaxing on the beach but also scuba diving multiple times during the week. We are also foodies and love to experience a countries cuisine via private dinners or cooking classes wherever we travel. Our agent heard all of our requests and brought it to life for us. It was a perfect combination of romantic and relaxing, while also being fun and adventurous at times.We spent 7 days total in Belize. The first portion was spent on a private island resort close to Dangriga. We could only utilize a boat to get on and off the island. We had one day of diving and the rest of the time was spent relaxing on the beach, drinking fruity drinks, and eating delicious food. The resort was very welcoming and accommodating. Our final night on the island included a private dinner with the head chef of the resort. That was certainly a highlight of the trip! This first leg of our trip was truly incredible and forced us to unwind and really detach ourselves from our hectic home lives and enjoy the moment in time that we had on this beautiful Caye. The second portion of the trip was spent on Ambergris Caye at another 5 star resort just outside of bustling San Pedro. We stayed in a beach front cabana. Having our front door open up to the sandy beach, with the ocean steps from our front door was breathtaking! The food and service at the resort were top notch and the diving excursions we had were something we will not ever forget. Throughout the trip the travel company was just an email or phone call away. They checked in on us throughout the vacation making sure everything was going smoothly. We constantly felt taken care of and that our happiness and satisfaction with our trip/experience were the most important thing to this travel agency. We cannot recommend the travel agent and her affiliates enough if you are planning a trip to Belize. Everything service related (both by the agency and the resorts) was impeccable and executed seamlessly and took any and all travel related stress away. When we go back to Belize we will be using the travel agency again! Thank you so much for the amazing honeymoon and the fantastic memories we created while in Belize.
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We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all.
When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!
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