This was a trip of a lifetime. We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia. You name it we were going to do it. This truly was an itinerary with planes, trains & automobiles. Let's not forget to include boats, helicopter, camel and kayak. We had such a variety of things planned including wine tasting in both NZ and Australia. I can't say enough good things about our travel company!!! In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there! No stone was left unturned, even when the fires occurred in Australia. Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th. No problems with Covid-19, we continued on with our itinerary. Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland. On to Queenstown which is delightful and Milford Sound for an overnight on a ship. Absolutely beautiful. Glad we did this vs a day trip or boat ride. We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains. Breathtaking!! Picked up a rental car and drove to Franz Josef to climb the glacier. We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake. Again a train up the Pacific Coast which is beautiful to Nelson. Kayaking, hiking and a catamaran in the Tasman Sea. What scenery!! Up to Rotorua for more fun. Well this is where the wheels starting coming off of our fun. Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers. Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted. She made alternative suggestions, we made the decision to extend in NZ. As our trip went along, things kept changing.... NZ decided to shut down on March 25 midnight. Our new flight home was March 29, then March 27. She worked with us so closely and was so helpful she actually got us a flight home on March 25. While we were having fun and enjoying ourselves, this company was working for us behind the scenes. You can't ask for more than that!! By the way, we came home and quarantined. To date, we're healthy.Show More
This travel company created a meticulously planned trip that allowed us an authentic insight into Japan, its people and culture. The travel company is particularly adept at giving its clients an insiders look into Japan. They spent time in finding the best people who represent the local art and culture and ensured that we were able to have hands-on, immersive experiences that resonated with us and that we will remember. I was most impressed by the fact that unbidden, the travel planner and his team took time to curate a list of bakeries and confectionaries and their specialties because they knew that was an interest and passion that I have.While everything that they had planned worked like clockwork the few things with which we were not completely happy were changed with alacrity. It should be noted that after our first full day with our guide it was clear to us that we had enjoyed everything except our guide's company. The travel company promptly made changes and provided a refund as well! We also did not like our hotel in Tokyo (we had requested to stay at this hotel- the planner did not recommend it). Despite it being a busy time, this travel company found us an alternative hotel that we loved. This company is extremely responsive and adaptable if you need changes made during your trip; a real advantage of using local travel agency like this one over US based ones.Show More
We had a great experience working with our travel agency and especially Stephane. He was outstandingly responsive to our needs and provided excellent answers to questions that we had as they came up through the process. He was very knowledgeable with the areas that we travelled to and was able to customize our activities and schedule to one that matched our needs.He met us the first morning we arrived at our hotel and gave us an orientation to Paris. We were able to keep in touch easily via WhatsApp using phone calls and texting both while in the US and while we were in France. He was always available when we called him in France with questions or if we needed him to talk to a vendor or activity host.He was also able to get us Disneyland tickets off the waitlist when my kids decided they wanted to spend a day there. Stephane made it happen!All of the hotels were clean, comfortable and he had good working relationships with most of them. The breakfasts were outstanding. He made several dinner reservations for us which had outstanding meals.We had a very reliable and prompt driver for our travels through Normandy and Loire Valley. It made for stress free travel. All we had to do was wake up in time for breakfast each day!Show More
Part 1) Airport pick ups were excellent. The only comment, it might have been nicer to have an English-speaking driver as you couldn’t ask any questions.Part 2) The hotel in Jerusalem - I don’t know if I would recommend a room there over the Sabbath or with a view of the pool. Poolside rooms were VERY noisy & noise could not be shut out. Also, the hotel was mainly picked due to food but if an exceptional guide is aware of his clients and their needs. That being said he did go out of his way to take us to the Bahá'í Gardens and stuck with us as we tried to get on the ship.Show More
This travel company did an extraordinary job planning, executing, and supporting our trip from the initial phone call all the way through a few weeks after the trip helping us close out some post-trip details.Our entire party was impressed with the quality of care and accommodations, as well as the attention to detail. They also far exceeded expectations on their ingenuity, determination, and commitment to put together a top rate vacation in the midst of one of the largest disruptions the hospitality industry has ever seen. However, I personally found this company's best skill was understanding the personalities and small details that matter for everyone on our trip, and building personalized experiences that left each of us enthralled at one point or another in the journey.We had a few minor hiccups as you would on any trip, and Anne Marie and Simon were available 24/7 to find quick resolutions and allow us to focus on enjoying each day and each outing. We are already considering another trip with them!Show More
The travel planner and I worked on our trip (9 days to Kyoto, Nara and Toyko) for months before we left. I changed the itinerary several times and the planner was very patient and accommodating.The trip went off without a hitch, everything was perfect and as advertised. We had two guides, our guide in Kyoto and our guide in Toyko who spoke very good English and were a pleasure to be with. They were very nice, knowledgeable and fun to tour with.The hotels we stayed a were 4 to 5 star and were great, the meals that were set up for us were great (best sushi in Toyko I ever had).My son who traveled with me got sick during the trip and our travel planner was communicating with us twice a day on how he was doing and offering to help anyway he could. He was very concerned.The planner's follow-up is excellent, for me that's really important. Through out the whole process from beginning to end his response time was amazing.Our planner gave us a hot spot wifi device to use for free for our entire trip, it was a great amenity as we could text, email and google while we were touring. Little amenities like that can make or break a trip.For anybody traveling Japan the language is a real problem unless you speak Japanese, not many English speaking people. I would strongly recommend having a guide to make your trip more pleasant. Overall our travel planner gets a 5 star rating from both my son and I. He was terrific.One last thing, I've traveled a lot over the last 30 years and been to just about everywhere including Antartica, Madagascar and the Arctic, Japan is a very safe and cool country to visit. I always do private tours and I put the planner's company at the very top for detail, price and planning. Trust me he's well worth the investment.Show More
Jack, the Kellers, and I want to thank you for putting together such a wonderful itinerary. After the initial bump in actually getting a flight to Dubrovnik, we thoroughly enjoyed every single day and every hotel – each was beautiful and unique. Everything ran like clockwork once we arrived in Dubrovnik – hotels expected us, the rental car pickups and returns were smooth, and the transfers were on time. Our travel company, and specifically Andrea, made sure that we had a memorable trip.Show More
We loved the entire experience with Zicasso and then with the travel company.Sabine, our travel agent, was fully committed and guided us with every decision we made. She grasped, from the beginning, the spirit of our trip, and helped us come up with the perfect experience for our entire family including me, my husband (56 and 58), and our son and daughter (25 and 21).We highly recommend the travel company, and we look forward to plan another trip with them again!Show More
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First, we want to say that our trip to Belize was exactly what we were hoping for! We reached out to Zicasso for help planning our honeymoon to Belize and were matched up with the travel agent at the travvel company. We had envisioned a beach honeymoon that included relaxing on the beach but also scuba diving multiple times during the week. We are also foodies and love to experience a countries cuisine via private dinners or cooking classes wherever we travel. Our agent heard all of our requests and brought it to life for us. It was a perfect combination of romantic and relaxing, while also being fun and adventurous at times.We spent 7 days total in Belize. The first portion was spent on a private island resort close to Dangriga. We could only utilize a boat to get on and off the island. We had one day of diving and the rest of the time was spent relaxing on the beach, drinking fruity drinks, and eating delicious food. The resort was very welcoming and accommodating. Our final night on the island included a private dinner with the head chef of the resort. That was certainly a highlight of the trip! This first leg of our trip was truly incredible and forced us to unwind and really detach ourselves from our hectic home lives and enjoy the moment in time that we had on this beautiful Caye. The second portion of the trip was spent on Ambergris Caye at another 5 star resort just outside of bustling San Pedro. We stayed in a beach front cabana. Having our front door open up to the sandy beach, with the ocean steps from our front door was breathtaking! The food and service at the resort were top notch and the diving excursions we had were something we will not ever forget. Throughout the trip the travel company was just an email or phone call away. They checked in on us throughout the vacation making sure everything was going smoothly. We constantly felt taken care of and that our happiness and satisfaction with our trip/experience were the most important thing to this travel agency. We cannot recommend the travel agent and her affiliates enough if you are planning a trip to Belize. Everything service related (both by the agency and the resorts) was impeccable and executed seamlessly and took any and all travel related stress away. When we go back to Belize we will be using the travel agency again! Thank you so much for the amazing honeymoon and the fantastic memories we created while in Belize.
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We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all.
When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!
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