African Safari - Gorilla Trekking, Baby Mountain Gorilla with Mother

Gorilla Trekking Safaris Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in gorilla trekking safaris

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Ratings of Zicasso's Service
Travel agent Kristy in Kenya office

Kirsty's Travel Agency

5.0

 Based on 25 reviews

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See Kirsty's profile

Destinations:

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Africa
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Egypt
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Israel
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Jordan
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Kenya
2  More

Verified Review

devra s.
Submitted on 6.28.2022

Long ago my husband and I decided to put Africa on our bucket list, but we kept hesitating due to the high cost and long trip. Then 2020 happened. We decided it was now or never so we went to work. I did some research and selected a few Africa specialists and finally settled on Kirsty and her travel company. I liked her right away and she not only knew her stuff (everyone knew their stuff), but she also listened to what we wanted. I liked the fact that she was South African but lived in Canada so it was easier to communicate with her.I booked the trip almost a year in advance and there were several worries along the way. I wasn't sure if we would be able to go given the state of Covid, the state of the world and numerous other obstacles. I felt like a nuisance always sending Kirsty emails asking her this or that, but she always replied to me patiently. She was there for us every step of the way. We didn't have a single issue that she couldn't handle.

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Travel agent Dan in South Africa

Dan's Travel Agency

5.0

 Based on 112 reviews

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Destinations:

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Africa
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Botswana
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Kenya
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Rwanda
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South Africa
3  More

Verified Review

Emily F.
Submitted on 8.20.2022

This was a trip of a lifetime! We highly recommend this travel agency. We wanted to work with a travel company to plan our adventure - not just take one off the shelf. Dan listened to what we wanted and provided great suggestions that helped us craft our unique trip. His passion for Africa was apparent from our first conversation and talking with him always made us more excited to go. This was our first trip to Africa so we had a lot of questions and Dan helped patiently answer every one.The trip went smoothly, everything was organized by our travel company very well. The flow of our trip was great. All of the food at the camps was delicious! We are vegetarian and had no issue with the quality or quantity of food! 

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Travel agent Kent in Africa

Kent's Travel Agency

5.0

 Based on 44 reviews

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Destinations:

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Africa
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Botswana
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Ethiopia
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Kenya
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Namibia
4  More

Verified Review

Paul R.
Submitted on 8.13.2022

We started planning our African safari in July 2019 with stops in Johannesburg, Victoria Fall, Safari's in Botswana and 4 days at the end on Cape Town. After working with 2 companies referred by Zicasso, we decided to move forward with this travel agency. Sara and the travel team were fantastic to work with. After finalizing customized itinerary for our "July 2020" safari, we had to regroup due to Covid and travel concerns. Sara worked with us to postpone the trip to July 2022 and made sure that all of our deposits were protected. We regrouped in September 2021 and worked with Sara to fine tune the itinerary and travel dates. Throughout the planning, Sara and her staff were always available to answer our questions and make pivot with us as needed. When an internal airline went bankrupt, Sara was on top of it and made sure that alternative flights were arranged. When we needed to change our original hotel in Cape Town due to renovations, Sara got us rooms at another hotel (which was amazing). A week before our scheduled departure, Sara discovered that the jeep safari would not be available at one of the lodges due to high waters in the Okavango Delta. In 24-hours, she worked with us to rearrange our schedule to add an alternate lodge on the Botetit River where jeep safari's were available. The 3 lodges were fantastic and our guides were amazing. Our tours in South Africa were first class with great guides. We would definitely recommend that you use Sara and our travel company if you are planning a trip to Africa.  

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Travel agent Simon in Africa

Simon's Travel Agency

4.9

 Based on 112 reviews

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Destinations:

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Africa
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Botswana
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Congo, Democratoc Republic of the
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Ethiopia
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Kenya
8  More

Verified Review

Sharon T.
Submitted on 8.2.2022

Overall a wonderful trip and great arrangements. We had a few confusions between the provided itinerary and what was communicated to the local group but we were able to work that out on the ground. Company was very responsive in setting up arrangements. I was disappointed with one of the lodgings they had arranged and will provide that feedback to them directly.

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Travel agent Charles in Africa

Charles' Travel Agency

4.9

 Based on 23 reviews

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Destinations:

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Africa
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Botswana
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Kenya
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Namibia
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Rwanda
4  More

Verified Review

Michele L.
Submitted on 12.6.2021

If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency!  I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown.  My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time.  The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti.  The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large.   I hope to return to Africa again… and I would ONLY use this travel company.  Please consider them… and just give them a call.  From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.  

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Travel agent Karin in Africa

Karin's Travel Agency

4.8

 Based on 82 reviews

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Destinations:

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Kenya
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Rwanda
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Tanzania
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Uganda

Verified Review

Keith H.
Submitted on 8.7.2019

Fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for to a very high standard.

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Travel agent Brian in Kenya

Brian's Travel Agency

5.0

 Based on 5 reviews

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Destinations:

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Kenya
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Rwanda
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Uganda

Verified Review

Jessica H.
Submitted on 3.9.2020

The trip was absolutely wonderful.  Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days.  Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip.  The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently:  Our communication leading up to the Uganda portion of the trip was with the operations manager.  We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale.  It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

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Featured Reviews

Travel Review: Luxury Uganda, Rwanda, & Tanzania Tour, Entebbe, Kibale, Kigali, Gorilla Trekking, Hiking

CC

carmen c.
Jul 20, 2022
Our tour operator (Andre) was rather unresponsive at times and when he did respond it could be weeks later. I felt he could have planned a tighter trip. His ground crew in Entebbe are lacking. An untrained newbie was sent to meet us at the hotel, while her superior (our contact) was a no show. She offered no options for the day in Entebbe such as the botanical gardens which located near the hotel was an option we learned after the fact. We would have been better off picked up at the airport by our driver who resides in Entebbe and driven to Kibale. Instead, we flew and our driver met us at the airport in Kibale!  We were to go to the Dianne Fossey Museum in Rwanda only to learn it had relocated 30 minutes outside of town months ago, an example of poor planning and not staying current. Often our schedule had too many activities and travel time crammed together to enjoy it all. We went directly from a half-day golden monkey trek, into a vehicle to drive from Uganda to Rwanda, an extended stay at immigration (driver had problems with his ID) to missed museum opportunity and another drive to Kigali for one night. I felt the tour operator knowing the areas and activities scheduled, should have done a better job logistically and suggested we add a few extra days to our trip rather than make it a stressful marathon. The meals were delicious, however we felt rushed at every meal (except dinner). Example: We were scheduled to go to Gibbs Farm for lunch which was lovely, however, we were rushed through lunch to go on a long hike which was ridiculously uncomfortable directly after a three-course meal. Furthermore, the drive to lunch, the hike, and then the drive to the crater was almost a total fiasco, trying to keep this jam-packed schedule we arrived at the crater gate after it was closed forcing our guide to beg the gatekeeper to allow us in. I can provide many other examples of poor planning on the part of Andre, but my time is limited.

Luxury Uganda & Rwanda Trip Review: Safari, Gorilla Trekking, Queen Elizabeth National Park, 2-Week Tour

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Richard K.
May 13, 2022
Trip was truly amazing. Shannon did an outstanding job planning my trip. All the accommodations were wonderful. My driver/guide was excellent. Everything went according to plan.

Travel Review: African Safari, Rwanda, Uganda, Zanzibar & Nairobi

PP

Penelope P.
Sep 13, 2021
We had such a great overall experience with Sarah and this travel company. I believe she was what made our trip as successful as it was. 

Travel Review: Luxury Uganda & Rwanda Africa Safari, Entebbe, Murchison Falls, Boat Safari, Primate Tracking, 13-Day Tour

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Pia G.
Jan 29, 2020
Our trip was spectacular! We really enjoyed the mix of activities i.e. game drives, boat safaris, and all the primate trackings. Each tracking was a different experience and we enjoyed every minute! Our private guide was fantastic. He was knowledgeable, personable, and a great driver. All the lodges we stayed at were beautiful with exceptional food and service. Our travel specialist planned an amazing itinerary for us. We were a bit late in the planning process but he worked with us and put together everything we wanted to do and more! He was always accessible (including weekends) and promptly addressed our questions and concerns. We look forward to planning our next safari with him!

Tanzania, Uganda, & Rwanda Africa Safari Review: Luxury Anniversary 16-Day Tour, Serengeti, Ngorongoro Crater

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Stephanie K.
Jan 20, 2020
The trip was everything we asked and planned for... we saw so much wildlife, and the accommodation was everything we asked for. 

Tanzania, Rwanda & Uganda Vacation Review: Luxury Solo Trip, Gorilla Trekking, Golden Monkey Trekking, Africa Safari, Kigali

PD

PATRICIA D.
Oct 02, 2019
My travel designer of this travel company planned the vacation of a lifetime - a real dream come true.  As a solo female traveler, I was particularly concerned about safety but once I was there, those concerns dissipated because of the care my designer had taken to ensure that I was accompanied by a trusted guide every step of the way. I would not hesitate to recommend my travel designer and this travel company!

Uganda, Rwanda & Tanzania Vacation Review: Gorilla Trekking, Africa Safari, Animal Migration, Villages

EB

Elizabeth B.
Aug 09, 2019
Our trip was truly amazing.  It was well planned with really no glitches.  SInce we had been on safari before, it was important to us to do something different.  Our agent really listened to what we wanted and planned the most perfect adventure.

Rwanda & Uganda Review: Luxury 8-Day Africa Safari

CH

Charlotte H.
Aug 14, 2019
This travel company just contracted this trip out to a local tour company.  This travel company was fine, easy to work with, but the local company left a lot to be desired.

Travel Review: Rwanda, Uganda & Tanzania, Africa Safari & Gorilla Trekking Trip, Zanzibar, Tarangire, Serengeti, Ngorongoro

CJ

Chuck J.
Mar 11, 2019

Our trip to Africa was fantastic, and could barely be improved upon.  My wife and I went to Rwanda and Uganda for mountain gorilla trekking, then to Tanzania for safari game drives in Tarangire NP, Serengeti NP and Ngorongoro NP, and finished up in Zanzibar for swahili cooking class, snorkeling and a spice plantation tour. The trip was organized by a travel planner at this travel company. After sending our ideas to our travel planner, we worked back and forth for a week or so to fine-tune our trip itinerary to include the things that we wanted to do, which involved seeing as much wildlife as possible. My wife loves monkeys and I am a birdwatcher, so we made sure that there was plenty of both in our itinerary.  Our travel planner was very organized and great to work with. She even met us in Arusha with her husband, to say "Jambo" hello. Our guides were both great guys, very knowledgeable of the birds, wildlife and culture that we saw. This travel company is highly recommended and we would use them again if we traveled to Africa.

Travel Review: Africa Safari, Uganda & Rwanda, Gorilla Trek, Local Culture, History & Politics

LK

Lissa K.
Sep 25, 2018

If you’re looking for the next generation of East African tourism, you’ve found it in this travel company. The owner and guide sets the bar high in luxury travel. My husband and I just returned from our 14 day adventure with this travel planner as our tour guide with driver. While we went in search of gorillas and golden monkeys we came home with real life real life experiences of culture, people, politics and the rich and complicated histories of Uganda and Rwanda. Our photograph album will only tell part of the story. What can’t be captured by the photographs is our travel planner's attentiveness to every detail, our shared laughter, contagious excitement we all felt when we finally discovered the hidden away group of lions and the connection with our planner when he shared stories about his own growing up in Uganda. We had the usual trip highlights that other reviewers describe but for us some of the most memorable moments happened when we detoured from “the plan“ and took a “side road”. One example was when our planner took us to his beloved primary school and introduced us to his 97-year-old teacher who he visits regularly in her home which was his former school. This tender interaction demonstrated his caring nature which he applies with passion on behalf of his guests. Another side road adventure took place when we passed a Hot Springs. This crowded spring is the gathering point where throngs of people seek therapeutic relief found in the magical water. This spontaneous activity provided us with education, laughter and a true look at the community. Finally, on our last day our planner surprised us with a plan to have lunch at the hotel featured in the movie Hotel Rwanda. He knew how moved we had both been by the film which tells the story of the horrors of the genocide that took place in Rwanda. One thousand people were saved in this hotel. Lunch, overlooking the beautiful countryside, was a stark contrast to the genocide museum that we visited later that day. Any review of this company needs to also shine a spotlight on our driver, who safely drove over some frightening roads and kept us safe for 14 days. But this driver is much more than a driver. He is also a highly educated man with many years in the travel industry and offered a perfect counterbalance to our planner's talents. As a traveler this industry is exploding and you have many options. We would recommend that you place a winning bet and choose this company and it’s owner. He indeed is a rising star with a vision and a plan to deliver the best customer service possible.

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