Central America Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Central America

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Ratings of Zicasso's Service
Travel agent David in Australia

David's Travel Agency

4.8

 Based on 95 reviews

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See David's profile

Destinations:

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Australia
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Belize
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New Zealand

Verified Review

Diego F.
Submitted on 7.19.2022

The trip:This was a trip of a lifetime, impeccably planned and executed to perfection. Almost 20 days in Australia and New Zealand. The itinerary was chosen to suit what we wanted, the tours (and tour guides) were interesting, fun and enjoyable, the hotels were nice, modern, clean, and well located. I can’t say enough good things.David was in charge of planning our trip. He understood what we wanted and proposed an itinerary that we accepted with some minor modifications. He was always available, before and during the trip, and he has support staff in both Australia and NZ available for us; we actually had some issues with the weather that forced some changes, and his staff was very effective in organizing the new itinerary. Would gladly use their services again and would recommend them unequivocally.

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Travel agent Catarina in Belize

Catarina's Travel Agency

4.9

 Based on 49 reviews

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Destinations:

country flag
Belize

Verified Review

Gigi S.
Submitted on 7.19.2022

I would definitely recommend my travel planner to anyone who plan to visit Belize. She is responsive and detail-oriented.  We thank her (and her partner) for the wonderful memories in Belize because of the amazing package (with options) she has put together for us. We were also grateful for the hospitality we experienced from the resorts, tour guides, drivers, and staff, etc. who had taken great care of us during our stay. 

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Travel agent Sonia in Costa Rica

Sonia's Travel Agency

4.9

 Based on 67 reviews

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See Sonia's profile

Destinations:

country flag
Costa Rica

Verified Review

Ada O.
Submitted on 7.3.2022

Our first time in Costa Rica was a wonderful adventure thanks to Sonia of our travel agency. She created an itinerary that gave my family the perfect introduction to Costa Rica's wildlife and rich Pura Vida culture. I was looking for budget-friendly vacation options as we only had a week for a trip, and this was my family's first international trip after the pandemic.Sonia offered us many activities for a great price. The hotels had great views, the drivers were incredibly helpful, and the tour guides were excellent! Communication with Sonia was prompt via WhatsApp and regular text once we were in the country. Sonia was also very accommodating with the hotel bookings; everyone was comfortable and had no complaints (which is a big deal as all except for one of us are 6 ft + tall). I appreciated the friendliness and hospitality shown during all the services. If you are looking to book a trip to Costa Rica, look no further because Sonia will take care of you. Pura Vida!

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Travel agent Alex in Costa Rica

Alex's Travel Agency

4.9

 Based on 269 reviews

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Destinations:

country flag
Costa Rica

Verified Review

Chip L.
Submitted on 7.30.2022

We had an amazing trip to Costa Rica and I can’t rave enough about how great it was to work with this travel company. From start to finish we received outstanding service. They were so friendly and thoughtful about what they could do to ensure we had the best experience possible on our trip.Costa Rica is a beautiful country and the people were always exceeding friendly and polite. All the drivers and guides our travel agency arranged for us were top notch. We didn’t encounter any problems along the way but I am sure if we had our travel company would have taken care of them.Will definitely recommend them to anybody that is looking to visit this tropical paradise.

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Travel agent Rachel in Costa Rica

Rachel's Travel Agency

5.0

 Based on 1 reviews

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See Rachel's profile

Destinations:

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Belize
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Costa Rica

Verified Review

Tina M.
Submitted on 6.28.2022

We had an excellent trip and everything was well planned out.  The partner agencies were in time and very reliable. 

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Travel Agent Catalina in Costa Rica

Catalina's Travel Agency

5.0

 Based on 42 reviews

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See Catalina's profile

Destinations:

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Belize
country flag
Costa Rica

Verified Review

Claudia m.
Submitted on 8.22.2022

Our trip to Costa Rica was amazing! Catalina and Leo planned and executed the most beautiful trip which included two beautiful hotels excursions airport transfers etc. The drivers that were sent to pick us up from that airport and during the trip were always punctual friendly and made our transportation comfortable. The private guided tours were a great touch. Our guide and our driver were wonderful in La Fortuna. Our other driver was wonderful to and from airport. The hotel in Palma was a paradise and all the staff were amazing our Villa was beautiful. Tamarindo beach and Playa Conchal were beautiful! Tamarindo is a great location for relaxing beach days and lively nightlife. Our catamaran tour in Guanacaste was so much fun and we also made new friends with native Costa Ricans. Thank you so much travel team for an amazing birthday vacation!! 

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Travel agent Ana in Costa Rica

Anna's Travel Agency

4.8

 Based on 42 reviews

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See Anna's profile

Destinations:

country flag
Costa Rica

Verified Review

Stephanie B.
Submitted on 4.3.2022

Overall, Sylvia was a great travel agent to work with. She asked me a lot of questions to see what type of adventure our family would like and came up with some great ideas. The places that we ended up choosing did not disappoint! Having Sylvia in Costa Rica gave me confidence that she was really up to date on the resorts that we stayed at and itinerary that we created. She was quick to respond and pleasant to work with. The only reason I did not give Sylvia 5 stars is because of the following:There was a miscommunication between us involving a rafting tour that she set up for us. I had told Sylvia that it was important to us as a family that we only have 1/2 day excursions so that we can have downtime to relax. Based on that,  I was under the impression that all the outings were 1/2 day outings. The River Rafting was a full day. We really enjoyed our time, but the next morning we had planned a sea kayak and snorkeling trip. We only had three days at the resort in Manuel Antonio and really wanted enough time to enjoy the beach and have downtime. We ended up canceling the sea kayaking trip because we lost 1/2 day that I had expected to have at the resort, and the sea kayak trip was on our last full day. We were out the money and I was disappointed. I would not have booked that trip had I known that the river rafting was a full day.The River Rafting tour supplied a complimentary breakfast and lunch, and Sylvia had told us only lunch. We had already gone out for breakfast so that was a bummer.And lastly, we stayed at a hotel close to the airport on the final night. Our itinerary says that the shuttle would pick us up at 4:30AM. The shuttle arrived at 3:30AM and so it was a hectic and frustrating way to depart Costa Rica.One thing that I wished I would have asked about is the roads and excursions relating to motion sickness. My son is prone to motion sickness, and it would have been nice to get a heads-up on the roads being very curvy and rough. I know now to ask for future trips, but just a helpful suggestion to travel agents to give a heads-up concerning this.

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Travel agent Mercedes in Costa Rica

Mercedes' Travel Agency

4.9

 Based on 22 reviews

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See Mercedes's profile

Destinations:

country flag
Costa Rica

Verified Review

Veronica S.
Submitted on 7.31.2022

We made a last-minute request for a long (16 days) and complicated honeymoon itinerary in Costa Rica. Mercedes and the travel company team moved mountains to make our honeymoon dream a reality. My wife and I decided on Costa Rica only after our wedding and days before our vacation window closed. Mercedes with the travel company had to reassure us and manage our stress as well as wrangle many unique reservations on a very tight deadline.I normally plan my own vacations, but given the complexity and deadline we needed help and reached out to Zicasso.  We interviewed a few travel agents recommended by Zicasso and Mercedes was the most organized with her presentation of options and the overall plan. She was very patient with us as we established trust and added numerous requests and changes. Being willing to jump on video calls with us was key in building that trust. She was very helpful in explaining the options and reassuring us that our travel goals would be met. We’ve never spent anywhere near this much on a trip before.Mercedes has the connections! She has done the tours and gone to the places. Everywhere we went our naturalist guides seemed to be the best at what they did for that location. In Manuel Antonio, our guide had to reschedule with us, and it was worth the time change to stick with him!   We loved all of the hotels that we stayed at as well.  They were all unique and seemed to become even more impressive as our trip progressed.Mercedes herself even greeted us at the airport. I’m a bit of a nervous traveler and worried about being taken advantage of outside of airports. None of that was an issue with her there and introducing us to our first driver.  She provided daily itinerary details and updates on an app while in CR. Replies on the app were quick when we had questions or requests.Drivers are on staff and so most of our connections no matter where in the country were made by the same person or someone else on staff. We got very emotionally attached to one driver especially. All the staff speaks English very well, but we especially enjoyed our driver’s patience as we practiced our Spanish with her and asked her touristy questions about what we were experiencing.We usually rent a car on vacations, and really only accepted the hired drivers as a consequence of needing to plan this trip with help on short notice, but my views have changed.  Especially in a new country, I would recommend it, not even for safety on the road, but for the chance to meet new people and relax and view the scenery.   There is a lot of beautiful scenery to see in CR!!!Finally, Mercedes made sure that we had a true honeymoon experience.  Most of our hotel rooms were decorated in honeymoon fashion--flowers, fruit bowls, chocolates, and wine/champagne.  We really appreciated the details and the delicious fruits.  (Especially, the chocolate-covered strawberries at the hotel near Manual Antonio!!! 

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Featured Reviews

Luxury Costa Rica Anniversary Travel Review: Wildlife, 8-Night Tour

SC

stan c.
Jul 16, 2022
Wow! Our travel agency promises an "Adventure of a Lifetime", and you will get it! Alex and his crew planned an 8 night Costa Rican trip for our wedding anniversary, and we were able to see three different parts of Costa Rica, staying in the most beautiful hotels. They are timely, helpful, responsive, and very knowledgeable. From arrival to departure, we were well cared for. 

Belize Travel Review: Placencia, Mayan Ruins, Snorkeling, Horseback Riding, 8-Day Vacation

BM

ben m.
Jul 04, 2022
My wife and I had an amazing trip to Belize. Catarina was amazing, I had planned this for a couple years and Covid hit. I texted her years later in March, she responded immediately by name. She planned a perfect vacation understanding who we were and what we liked. Very easy to get a hold of. Belize is beautiful. The resorts in the Jungle and by the Sea, were top notch. Love the Mayan ruins and went horseback though the beautiful grounds. Went to an awesome 4 mile caye to snorkel for the day. All tours and staff at the hotels were awesome. Loved Placencia the peninsula, used golf carts to get around! 

Costa Rica Vacation Reviews: Monteverde, Cahuita National Park, Osa Peninsula, Manuel Antonio National Park

MR

Mark R.
Apr 11, 2022
Catalina and her team at the travel agency are great. She facilitated a wonderful trip to Costa Rica, she was a pleasure to work with, very professional, and very flexible and responsive when planning the trip. This travel agency both has their own staff - drivers and guides - and contracts with outside agencies to provide services. Their drivers and staff were awesome and the best we had on the whole trip. Wish we had them everywhere - but we booked pretty late and during a very busy season so that was not possible. Catalina even arranged to provide us with a sim card as soon as we arrived in Portugal, with some minutes already loaded, so we could immediately start communicating with the agency and with our friends. This was a wonderful service. Some of our activities and guides (from outside companies were not as good as we would have liked) but we really appreciated that Catalina welcomes our feedback so that she can provide the very best service to the next clients. Thank you Catalina and travel agency - with a special shout-out to Randy.

Luxury Costa Rica Solo Trip Review: Wildlife, Waterfalls, Volcano, Beaches, Rainforest

KH

Kevin H.
May 22, 2022
I recently used this travel agency to help plan my first ever international solo trip to Costa Rica! They were quick to respond to my Zicasso request (within 24 hours) and promptly set up a call to discuss all my travel needs. I was quickly impressed with the materials and excursion options they provided. Alex and his brother Francisco took care of everything (from hotel bookings, excursions, transportation) and I was both taken away with their personal communication style and attendance to my needs before and during my trip. I even encountered a few deviations from my prescribed itinerary (needing to be picked up from the airport a day earlier, moving my schedule around) and the travel agency team was extremely accommodating. 

Costa Rica Vacation Review: 16-Night Tour

CP

Carine P.
May 28, 2022
Costa Rica was on our bucket list for many years and after covid restrictions were lifted we made a quick decision to go. Usually we book our trips ourselves but due to work commitments we engaged with some travel agencies in the UK. Not happy with the itinerary and cost, we looked online for local agencies within Costa Rica via Zicasso and was recommended to this travel agency, so glad this happened, more on this later.Our travel agency made contact with us via WhatsApp and email and we quickly mapped out a personalized itinerary based on our interests and likes. We paid the deposit and excitement kicked in.We arrived in CR and were greeted by one of the owners and his wife. What a lovely personal touch and even presented us with a welcome present. We were told to contact them whenever we needed help.The whole trip was organized like clockwork. Not once did we have to wait for a driver. We had an amazing time and everything went smoothly except one small issue pertaining to the last hotel and that’s when the travel agency crew really shined. Our last visit area was Manuel Antonio and we were looking forward to the hotel booked. We were super excited however the hotel put us into a standard room. No big deal you would think but the windows blinds in the corridor between the bathroom and the room are not working this isn’t ideal. The window was directly on the outside play area. You didn’t feel like you could leave the bathroom in your underwear without being seen. My partner asked for someone to come and fix it through WhatsApp which is the way they want you to communicate. She sent pictures and also requested for the plug to be added for the bathroom sink as this wasn’t there but no one ever came. When she chased the following day they asked what the problem was. She had already explained and sent pictures the night before. In addition the access from reception to the rooms is really really steep. I just could not see myself going up and down all the time in that environment. We were there for one dinner and one breakfast. Didn’t think the food quality was there for the breakfast. I was very annoyed especially knowing how much the hotel was costing us and with a dark view on some scrubs and not the beautiful MA National Park, we contacted our travel agency and explained the situation. Unbelievable service followed next to which I am still amazed about. We went to do our mangrove tour (which was beautiful, even though a bit short) and we came back to the hotel and our travel agency organized a pickup to visit another hotel. We arrived at the hotel and were blown away by the beautiful views and scenery. We were happy to move to this hotel straight away and at that point I didn’t even care about extra charges. It is supposed to be a trip of a lifetime, little did I know it turned out to be just that. Our travel agency organized the other room and we moved within 30 mins. The look on the reception staff at the hotel after us checking out within a day was priceless. The new place was just so much better, like night and day and we didn’t even face any additional charges. I am still blown away by the sheer amazing service we have received from Francisco, Alex, Pablo and the crew. They really made this a trip of a lifetime and I highly recommended this travel agency to anyone wanting to visit Costa Rica. Thanks again for everything.

Luxury Costa Rica Vacation Review: Whitewater Rafting, Zip Lining, Horseback Riding, Turtle Nesting Tour, 10-Night Family Trip

KB

Kimberly B.
Jul 14, 2022
We just returned from a fabulous family adventure in Costa Rica. Mercedes from our travel agency made all of the arrangements and selected our spectacular hotels and excursion vendors. We enjoyed all of the activities, and were appreciative when Mercedes worked with us to swap out one of our activities based on the weather. It was an extra special treat that she even greeted us at the airport upon our arrival, and surprised us again just before our departure. We highly recommend Costa Rica, Zicasso, and Mercedes with this travel company!

Costa Rica Family Vacation Review: Hanging Bridges Hike, Chocolate & Coffee Tour, Waterfalls, Caño Negro River Trip, Wildlife

AO

Ada O.
Jul 03, 2022

Our first time in Costa Rica was a wonderful adventure thanks to Sonia of our travel agency. She created an itinerary that gave my family the perfect introduction to Costa Rica's wildlife and rich Pura Vida culture. I was looking for budget-friendly vacation options as we only had a week for a trip, and this was my family's first international trip after the pandemic.

Sonia offered us many activities for a great price. The hotels had great views, the drivers were incredibly helpful, and the tour guides were excellent! Communication with Sonia was prompt via WhatsApp and regular text once we were in the country. Sonia was also very accommodating with the hotel bookings; everyone was comfortable and had no complaints (which is a big deal as all except for one of us are 6 ft + tall). I appreciated the friendliness and hospitality shown during all the services. If you are looking to book a trip to Costa Rica, look no further because Sonia will take care of you. Pura Vida!

Luxury Costa Rica Vacation Review: Tortuguero, Arenal, Monteverde Cloud Forest, Rappelling, Zip Lining, Kayaking, Wildlife

CL

Chip L.
Jul 30, 2022
We had an amazing trip to Costa Rica and I can’t rave enough about how great it was to work with this travel company. From start to finish we received outstanding service. They were so friendly and thoughtful about what they could do to ensure we had the best experience possible on our trip.Costa Rica is a beautiful country and the people were always exceeding friendly and polite. All the drivers and guides our travel agency arranged for us were top notch. We didn’t encounter any problems along the way but I am sure if we had our travel company would have taken care of them.Will definitely recommend them to anybody that is looking to visit this tropical paradise.

Costa Rica Honeymoon Review: Excursions, Exploring, Luxury Vacation

HT

Hanna T.
May 16, 2022
Had a fantastic time in Costa Rica for our honeymoon. The travel designer with the travel agency customized our trip to fit our budget and needs and went above and beyond by providing a welcoming gift and a departing gift to make our trip even more special. She was easy to work with while planning and also checked in and answered any questions we had while we were on our trip.

Luxury Costa Rica Birthday Vacation Review: La Fortuna, Tamarindo Beach, Playa Conchal, Guanacaste, Catamaran Tour

CM

Claudia m.
Aug 22, 2022
Our trip to Costa Rica was amazing! Catalina and Leo planned and executed the most beautiful trip which included two beautiful hotels excursions airport transfers etc. The drivers that were sent to pick us up from that airport and during the trip were always punctual friendly and made our transportation comfortable. The private guided tours were a great touch. Our guide and our driver were wonderful in La Fortuna. Our other driver was wonderful to and from airport. The hotel in Palma was a paradise and all the staff were amazing our Villa was beautiful. Tamarindo beach and Playa Conchal were beautiful! Tamarindo is a great location for relaxing beach days and lively nightlife. Our catamaran tour in Guanacaste was so much fun and we also made new friends with native Costa Ricans. Thank you so much travel team for an amazing birthday vacation!! 
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