Central America Travel Agents & Reviews

I can't say enough about how happy we are with this travel company -- from the initial planning, to the shifts we needed, the guidance and support, and the amazing vacation itself! The team was there for us if we needed support and they even checked in with us proactively and made sure we were doing well -- and we were! We loved getting info leading up to the adventure, too. Catarina created the perfect vacation for us. It was a little complicated because our group of 6 arrived in 2 groups (from 3 locations) for overlapping experiences. And yet, the planning and timing and transporting was absolutely perfect. We loved working our travel team. Would 100% recommend. 

The trip was wonderful. We totally enjoyed it.

Our 3 week trip to New Zealand was well planned and executed. We were met by friendly drivers who were on time and knowledgeable about the country. We visited wonderful old growth forests on hikes led by passionate leaders and learned much about the country’s trees and unique plants as well as birds. We went to beautiful wineries and tasted delicious wines. We visited museums, botanical gardens and roamed the cities. We travelled by boat, car and railway. We canoed, visited caves and trekked in valleys ringed by sky-high mountains. Some of our planned excursions, such as swimming with dolphins, helicopter ride to Franz Joseph Glacier and whale watching, were cancelled because of rain and bad weather, our travel company reimbursed us for the amount we had pre-paid.

We had a wonderful trip to Costa Rica, thanks to Zicasso and this travel company! From the initial planning, to the trip itself - everything worked out great. All our transfers were right on time with informative, personable drivers and guides. Our excursions only added to our understanding and appreciation of what Costa Rica has to offer. All the hotels were as good, if not better than we expected. The restaurants that were recommended were delicious. We were able to visit three distinct areas of the country (Monteverde, La Fortuna, and Tamarindo) and came home with a clear understanding of why our family and friends have been encouraging us to visit this magnificent country. Pura Vida indeed! Thanks again for another successful trip with Zicasso!

I highly recommend this travel company for your travel in Costa Rica. They arranged a wonderful itinerary for us during a two week trip around the country. Wonderful hotels, guides and drivers. They took us some amazing places. Working from East to West across the country the itinerary was very efficient. The travel team worked with us well in country to make last minute changes to the itinerary that we requested during the trip including a last minute change that they suggested allowing us to see the Poas volcano near San Jose before we departed. A major highlight of the trip. Costa Rica is a very climate diverse country with many different things to see from the wet Caribbean east to the dryer Pacific. We were able to experience these different regions with first class guides, drivers and accommodations through this travel agency. Highly recommend. Bill N

Overall, Sylvia was a great travel agent to work with. She asked me a lot of questions to see what type of adventure our family would like and came up with some great ideas. The places that we ended up choosing did not disappoint! Having Sylvia in Costa Rica gave me confidence that she was really up to date on the resorts that we stayed at and itinerary that we created. She was quick to respond and pleasant to work with. The only reason I did not give Sylvia 5 stars is because of the following:There was a miscommunication between us involving a rafting tour that she set up for us. I had told Sylvia that it was important to us as a family that we only have 1/2 day excursions so that we can have downtime to relax. Based on that,  I was under the impression that all the outings were 1/2 day outings. The River Rafting was a full day. We really enjoyed our time, but the next morning we had planned a sea kayak and snorkeling trip. We only had three days at the resort in Manuel Antonio and really wanted enough time to enjoy the beach and have downtime. We ended up canceling the sea kayaking trip because we lost 1/2 day that I had expected to have at the resort, and the sea kayak trip was on our last full day. We were out the money and I was disappointed. I would not have booked that trip had I known that the river rafting was a full day.The River Rafting tour supplied a complimentary breakfast and lunch, and Sylvia had told us only lunch. We had already gone out for breakfast so that was a bummer.And lastly, we stayed at a hotel close to the airport on the final night. Our itinerary says that the shuttle would pick us up at 4:30AM. The shuttle arrived at 3:30AM and so it was a hectic and frustrating way to depart Costa Rica.One thing that I wished I would have asked about is the roads and excursions relating to motion sickness. My son is prone to motion sickness, and it would have been nice to get a heads-up on the roads being very curvy and rough. I know now to ask for future trips, but just a helpful suggestion to travel agents to give a heads-up concerning this.

We planned to travel to a warm location over the holidays, little did we know the trip would become a trip of a lifetime! Working with our travel company was an incredible experience, and I cannot wait for future travel to be planned by their incredible company and team. The owner met us at the airport and we had an incredible conversation before our personalized ride to our location. The drivers were incredible. All of the information was so well organized and well planned. We never felt rushed and always felt that everyone was there to ensure we had an incredible time. The company was also extremely helpful with some last-minute changes in our plans. This was the first time we ever chose to use an agency to arrange all of our details, and we are never looking back. This is the best way to travel!

This travel company put together a perfect trip for my partner and I. Mauricio combined our requests with his knowledge of Costa Rica to put together a vacation that exceeded our expectations.