Central America Travel Agents & Reviews

Zicasso’s tour operator made our rather last-minute trip to Costa Rica not only seamless, but just what we wanted out of our return trip to this beautiful country! Our travel agent was quick to respond to any questions we had and took all of the stress of planning a trip out of the equation. Our trip was curated to cover different environments and landscapes, so we really felt we got a comprehensive feel for the country. And we absolutely can't wait to go back as there is so much more to explore!

Our Zicasso tour operator's suggestions and planning for my first trip to Belize were beyond amazing and outstanding, especially given the short amount of time given for planning and then our requested change of dates about a month before flying. Together, we put together a land package that included the Mayan ruins and cave tubing.

The private transportation driver who took us to the mountain was patient in waiting for our delayed flight and knowledgeable in pointing out areas of interest on the two-hour trip.

We stayed at a hotel which was quaint, clean, and beautiful. The staff were completely service-driven. Our driver/guide for the Mayan ruins and cave tubing was extremely polite and so knowledgeable. We loved him! Cave tubing is way too much fun and I am looking forward to going back to do it again. Our travel agent added an unexpected and welcomed tour through an iguana conservation project located at the hotel.

The small plane/flight to Ambergris Caye was easy and gave great views. The inn right on the beach was cute, quaint, and small. It was in a great location to get away from the business of San Pedro by walking along the beachside or getting into the hustle/bustle of the town by walking one block.

We took two snorkel excursions on which both crews were extremely knowledgeable, polite, and very nice. One had us going out on a sailboat, which was a pleasant surprise.

We were able to rent a golf cart directly through the hotel, whose staff were kind and provided exceptional customer service, to travel to Secret Beach.

One minor thing was being on the second floor of the hotel instead of the ground floor, but we completely understand that we were probably lucky to have even got a room there due to our late changes.

We are more than excited about planning a trip to go back next year!

I loved working with Zicasso’s travel agents. Their service was impeccable!

We loved Panama. The hotels and restaurants were fabulous, and the people were gracious, even though most did not speak English. Google's translator was a necessity.

Overall, the tour company was not what I have come to expect from traveling with Zicasso. The communication going back and forth in planning the trip was difficult. At one point, they lost track of our payments and had to find the funds.

I was under the impression they were based in Panama, which they were not. We never got a call to see how we were doing. Some of the planned trips needed to be changed at the last minute because we didn't get the information on how difficult the trip would be (the trip to the volcano). What was then scheduled for us was not very interesting.

I will say our agent did try to accommodate us. He sent fruit to the hotel and tried to stay in touch by email.

We loved what he planned for us, like Monkey Island and the Embera village, and our hotel accommodations were lovely! Also, they planned a cooking experience with a charming chef … fun!

All our transportation was on time and the drivers very nice. Our guides were adequate, but communicating was often hard.

We enjoyed our trip to Costa Rica very much.

Zicasso’s travel agent was extremely helpful, tailor-making a tour to meet our interests and budget, and making our vacation carefree. Her responses were always prompt and efficient.

We were impressed by the quality of the accommodations, guides, and drivers.

Zicasso’s travel agent did a wonderful job of including all our requested activities, even scheduling rest days.

She and her team were great while we were in Belize! They were very responsive and adaptable. I would book a tour with them again.

The service provided by Zicasso’s tour operator was exemplary. We missed our connecting flight from the US and thus arrived six hours later. No problem; our representative met us at the airport and we were whisked away to our first destination. That type of service was followed throughout our trip.

On several occasions I thought of what it would have been like had we tried to work out all of the logistics necessary to get from one destination to another and felt very good about our choice of travel providers.

Also, my wife became ill on the trip. I contacted our agent in Costa Rica and he arranged for a doctor to visit my wife in our hotel room and hook her up to an IV to get her rehydrated. They then called almost daily to check up on her and reassure us that if we needed any additional assistance, they were there to help. All in all, top grades to our travel company.

We are absolutely thrilled with the quality of service we received from Zicasso’s travel agent. We wanted a VIP-type trip with private transportation everywhere and private tours, and that is exactly what we got. Overall, the hotels and tours were great. This was the most carefree travel I have ever done. Communication was 100% perfect from the beginning, throughout the three-week trip, and all the way to the end. She set us up to feel truly taken care of.