Central America Travel Agents & Reviews

The trip:This was a trip of a lifetime, impeccably planned and executed to perfection. Almost 20 days in Australia and New Zealand. The itinerary was chosen to suit what we wanted, the tours (and tour guides) were interesting, fun and enjoyable, the hotels were nice, modern, clean, and well located. I can’t say enough good things.David was in charge of planning our trip. He understood what we wanted and proposed an itinerary that we accepted with some minor modifications. He was always available, before and during the trip, and he has support staff in both Australia and NZ available for us; we actually had some issues with the weather that forced some changes, and his staff was very effective in organizing the new itinerary. Would gladly use their services again and would recommend them unequivocally.

I would definitely recommend my travel planner to anyone who plan to visit Belize. She is responsive and detail-oriented.  We thank her (and her partner) for the wonderful memories in Belize because of the amazing package (with options) she has put together for us. We were also grateful for the hospitality we experienced from the resorts, tour guides, drivers, and staff, etc. who had taken great care of us during our stay. 

Our first time in Costa Rica was a wonderful adventure thanks to Sonia of our travel agency. She created an itinerary that gave my family the perfect introduction to Costa Rica's wildlife and rich Pura Vida culture. I was looking for budget-friendly vacation options as we only had a week for a trip, and this was my family's first international trip after the pandemic.Sonia offered us many activities for a great price. The hotels had great views, the drivers were incredibly helpful, and the tour guides were excellent! Communication with Sonia was prompt via WhatsApp and regular text once we were in the country. Sonia was also very accommodating with the hotel bookings; everyone was comfortable and had no complaints (which is a big deal as all except for one of us are 6 ft + tall). I appreciated the friendliness and hospitality shown during all the services. If you are looking to book a trip to Costa Rica, look no further because Sonia will take care of you. Pura Vida!

We had an amazing trip to Costa Rica and I can’t rave enough about how great it was to work with this travel company. From start to finish we received outstanding service. They were so friendly and thoughtful about what they could do to ensure we had the best experience possible on our trip.Costa Rica is a beautiful country and the people were always exceeding friendly and polite. All the drivers and guides our travel agency arranged for us were top notch. We didn’t encounter any problems along the way but I am sure if we had our travel company would have taken care of them.Will definitely recommend them to anybody that is looking to visit this tropical paradise.

We had an excellent trip and everything was well planned out.  The partner agencies were in time and very reliable. 

Our trip to Costa Rica was amazing! Catalina and Leo planned and executed the most beautiful trip which included two beautiful hotels excursions airport transfers etc. The drivers that were sent to pick us up from that airport and during the trip were always punctual friendly and made our transportation comfortable. The private guided tours were a great touch. Our guide and our driver were wonderful in La Fortuna. Our other driver was wonderful to and from airport. The hotel in Palma was a paradise and all the staff were amazing our Villa was beautiful. Tamarindo beach and Playa Conchal were beautiful! Tamarindo is a great location for relaxing beach days and lively nightlife. Our catamaran tour in Guanacaste was so much fun and we also made new friends with native Costa Ricans. Thank you so much travel team for an amazing birthday vacation!! 

Overall, Sylvia was a great travel agent to work with. She asked me a lot of questions to see what type of adventure our family would like and came up with some great ideas. The places that we ended up choosing did not disappoint! Having Sylvia in Costa Rica gave me confidence that she was really up to date on the resorts that we stayed at and itinerary that we created. She was quick to respond and pleasant to work with. The only reason I did not give Sylvia 5 stars is because of the following:There was a miscommunication between us involving a rafting tour that she set up for us. I had told Sylvia that it was important to us as a family that we only have 1/2 day excursions so that we can have downtime to relax. Based on that,  I was under the impression that all the outings were 1/2 day outings. The River Rafting was a full day. We really enjoyed our time, but the next morning we had planned a sea kayak and snorkeling trip. We only had three days at the resort in Manuel Antonio and really wanted enough time to enjoy the beach and have downtime. We ended up canceling the sea kayaking trip because we lost 1/2 day that I had expected to have at the resort, and the sea kayak trip was on our last full day. We were out the money and I was disappointed. I would not have booked that trip had I known that the river rafting was a full day.The River Rafting tour supplied a complimentary breakfast and lunch, and Sylvia had told us only lunch. We had already gone out for breakfast so that was a bummer.And lastly, we stayed at a hotel close to the airport on the final night. Our itinerary says that the shuttle would pick us up at 4:30AM. The shuttle arrived at 3:30AM and so it was a hectic and frustrating way to depart Costa Rica.One thing that I wished I would have asked about is the roads and excursions relating to motion sickness. My son is prone to motion sickness, and it would have been nice to get a heads-up on the roads being very curvy and rough. I know now to ask for future trips, but just a helpful suggestion to travel agents to give a heads-up concerning this.

We made a last-minute request for a long (16 days) and complicated honeymoon itinerary in Costa Rica. Mercedes and the travel company team moved mountains to make our honeymoon dream a reality. My wife and I decided on Costa Rica only after our wedding and days before our vacation window closed. Mercedes with the travel company had to reassure us and manage our stress as well as wrangle many unique reservations on a very tight deadline.I normally plan my own vacations, but given the complexity and deadline we needed help and reached out to Zicasso.  We interviewed a few travel agents recommended by Zicasso and Mercedes was the most organized with her presentation of options and the overall plan. She was very patient with us as we established trust and added numerous requests and changes. Being willing to jump on video calls with us was key in building that trust. She was very helpful in explaining the options and reassuring us that our travel goals would be met. We’ve never spent anywhere near this much on a trip before.Mercedes has the connections! She has done the tours and gone to the places. Everywhere we went our naturalist guides seemed to be the best at what they did for that location. In Manuel Antonio, our guide had to reschedule with us, and it was worth the time change to stick with him!   We loved all of the hotels that we stayed at as well.  They were all unique and seemed to become even more impressive as our trip progressed.Mercedes herself even greeted us at the airport. I’m a bit of a nervous traveler and worried about being taken advantage of outside of airports. None of that was an issue with her there and introducing us to our first driver.  She provided daily itinerary details and updates on an app while in CR. Replies on the app were quick when we had questions or requests.Drivers are on staff and so most of our connections no matter where in the country were made by the same person or someone else on staff. We got very emotionally attached to one driver especially. All the staff speaks English very well, but we especially enjoyed our driver’s patience as we practiced our Spanish with her and asked her touristy questions about what we were experiencing.We usually rent a car on vacations, and really only accepted the hired drivers as a consequence of needing to plan this trip with help on short notice, but my views have changed.  Especially in a new country, I would recommend it, not even for safety on the road, but for the chance to meet new people and relax and view the scenery.   There is a lot of beautiful scenery to see in CR!!!Finally, Mercedes made sure that we had a true honeymoon experience.  Most of our hotel rooms were decorated in honeymoon fashion--flowers, fruit bowls, chocolates, and wine/champagne.  We really appreciated the details and the delicious fruits.  (Especially, the chocolate-covered strawberries at the hotel near Manual Antonio!!!