New Zealand Travel Agents & Reviews

Our trip to New Zealand was amazing. The team at Zicasso’s tour company was everything I could have hoped for. From the moment we first spoke, I knew we were in the right hands. Our travel agent spent a great deal of time and attention on our trip goals, who we were as travelers, and the interests of each family member. After several discussions, she completely and wholeheartedly designed a trip around us, taking into account our preferences, coupled with her travel expertise. I was especially impressed and grateful for her local expertise, her attention to detail, and the fact that she and her team routinely visit the accommodations and experiences they recommend. Even during the planning, she would make small adjustments based on local conditions. As an example, she changed an accommodation in Queenstown based on feedback that there was noisy construction nearby.

In addition to speaking constantly during the planning process, it was reassuring and so convenient to have constant access to the team during the trip. They checked in with us often and were immediately available as small issues came up. As an example, when a helicopter ride was canceled due to inclement weather, they quickly rearranged some activities so we could go on the ride later in the week. Or when we decided to skip a hike and head to Queenstown earlier than expected, they quickly made a recommendation for a delightful lunch on the way and made sure the accommodation would be ready earlier. Moreover, knowing I was traveling with three teenagers, our travel agent suggested accommodations that were luxurious yet comfortable, with very convenient amenities like laundry! She also recommended that being from America, I have a driver instead of attempting to drive myself. She was right!!!!

Their passion and enthusiasm for their travel services were unparalleled and contagious, setting the stage for a seamless, relaxed, comfortable, exciting adventure.

We were exceptionally pleased with the services and support provided by Zicasso for our trip to New Zealand. The handoff to our tour operator at the beginning of our planning was timely and effective. We found the New Zealand agent to be extremely knowledgeable about the areas that were of most interest to us.

Our itinerary and accommodations met all of our expectations and resulted in a smooth and issue-free travel experience. Most importantly, our tour operator listened to us and kept in touch with timely communications.

The travel application that was provided was exceptional; we used it often to check our itinerary details and investigate areas of interest. Our travel specialist was excellent and we appreciate her assistance and professional support

We give Zicasso and their New Zealand tour operator a 10/10 rating! We will use Zicasso again in the near future.

Zicasso's travel partner put together an extraordinary travel experience for us. Australia and New Zealand met and, in some instances, exceeded our expectations. In planning this trip, we requested certain experiences and they came through with those that were accomplishable within our time available and resources. This was truly a trip of a lifetime.

We had incredibly special tours. Zicasso’s travel agent listened and found tours to meet all of our interests.

Our Zicasso travel specialist provided us with an itinerary that exceeded all of our expectations. Her knowledge, recommendations, professional attitude, and succinct communications created an adventure that enabled us to enjoy a trip of a lifetime free from worry, stress, or disappointment. Every accommodation, excursion, travel transfer, and gracious attendant was absolutely faultless and beyond compare.

Additionally, our travel company, according to the research we did prior to contracting with them, saved us money! We are grateful to our travel specialist for her keen attention and kindness. We highly recommend this company.

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

Zicasso’s travel company was responsive, easy to work with, and created a fantastic itinerary for me and my extended family. When things did not go as expected, they responded quickly and adjusted things as needed. I would highly recommend them.

From our very first interaction with our Zicasso travel agent, he understood our needs and goals for this amazing, once-in-a-lifetime adventure. As two couples, we all had slightly different ideas and interests for this vacation, and he was able to weave together a unique, carefully choreographed, and compelling itinerary covering so many highlights across New Zealand, including an eco-lodge on Marlborough Sound, a small plane excursion, an overnight on Milford Sound, and amazing pampering on Waiheke Island, just to name a few. We had such memorable experiences and were able to truly appreciate the scope and beauty of this amazing country. Our agent's guidance was spot-on.

We did have a few glitches along the way, as happens while traveling (flight being canceled, hotel mix-ups, for example), and despite the hefty time difference with our travel agent based in the US, he was absolutely available to help us troubleshoot these issues, none of which were due to his careful planning. We were extremely appreciative of his support during those few trying moments. None of these inconveniences greatly impacted our trip, but without his help, they could have really derailed our plans. These are the times that test the mettle of a travel specialist, and he certainly passed that test. He worked to refund us for canceled excursions and helped us navigate airline websites and schedules to get back on track as easily as possible.

Two of us continued on to Australia after our three weeks in New Zealand, and that only enhanced an already unforgettable vacation. Kangaroo Island was an absolute highlight and delight in every possible way.

Many thanks to Zicasso's travel partner for creating this incredible experience for all of us.