Latin America Travel Agents & Reviews

Our Zicasso travel agent listened to our wish list and made our trip happen just as we had asked. She asked the right questions and got to know us and what kind of experience we were looking for. We appreciated her partnership with the tour operator in Peru who put everything together and made our trip exceptional. The guides and staff were great – very informative and helpful. Our guide for five days in the Sacred Valley, Cusco, Machu Picchu, and Rainbow Mountain was a delight and we enjoyed his stories about growing up in the area. Overall, the trip was a great experience.

I loved working with Zicasso’s travel agents. Their service was impeccable!

Our Zicasso travel agent was wonderful! From the first interaction we had with her, we felt heard, seen, and understood. She responded to our wants and offered guidance when we wavered. We would have never considered a mountain-bike ride and absolutely loved getting muddy. Each guide, in Lima and the Andes, was personable and knowledgeable. We felt well taken care of from start to finish!

Our Zicasso tour company arranged a truly exceptional trip for us, enabling us to enjoy the bustle of Buenos Aires and the spectacular beauty of Patagonia in less than two weeks.

Our requests were accommodated as best as possible in the context of a busy travel season there. The hotels were great, the guides professional and knowledgeable, and all the private adventures exceeded our expectations.

Communication was somewhat of a challenge. Our travel agent was very responsive throughout the trip, but I never heard directly from drivers or guides, despite assurance they would contact me. I raised this every day, but none of them connected with me. Rather, they chose to communicate with one of the men traveling in our group. I suppose it's a gender bias thing, but it was annoying. Nonetheless, everything went as planned and without a hitch. The drivers and guides showed up exactly when scheduled and the whole itinerary was fulfilled to the letter.

Our Zicasso tour operator's suggestions and planning for my first trip to Belize were beyond amazing and outstanding, especially given the short amount of time given for planning and then our requested change of dates about a month before flying. Together, we put together a land package that included the Mayan ruins and cave tubing.

The private transportation driver who took us to the mountain was patient in waiting for our delayed flight and knowledgeable in pointing out areas of interest on the two-hour trip.

We stayed at a hotel which was quaint, clean, and beautiful. The staff were completely service-driven. Our driver/guide for the Mayan ruins and cave tubing was extremely polite and so knowledgeable. We loved him! Cave tubing is way too much fun and I am looking forward to going back to do it again. Our travel agent added an unexpected and welcomed tour through an iguana conservation project located at the hotel.

The small plane/flight to Ambergris Caye was easy and gave great views. The inn right on the beach was cute, quaint, and small. It was in a great location to get away from the business of San Pedro by walking along the beachside or getting into the hustle/bustle of the town by walking one block.

We took two snorkel excursions on which both crews were extremely knowledgeable, polite, and very nice. One had us going out on a sailboat, which was a pleasant surprise.

We were able to rent a golf cart directly through the hotel, whose staff were kind and provided exceptional customer service, to travel to Secret Beach.

One minor thing was being on the second floor of the hotel instead of the ground floor, but we completely understand that we were probably lucky to have even got a room there due to our late changes.

We are more than excited about planning a trip to go back next year!

We had a wonderful time in Costa Rica and spent our time in La Fortuna and Manuel Antonio.

We were welcomed at the airport by a driver and tour guide, and transferred to La Paz, where we had a great tour of the gardens, waterfall, and wonderful wildlife (including sloths), then continued our drive to the resort near La Fortuna. The hotel was beautiful, with magnificent rooms, volcano views, and a spectacular, expansive buffet each morning with an omelet station, fresh fruits, and an extended selection of local, delicious foods, including a smoothie station. The hotel staff were friendly and provided great service. On the first night, we ate at a restaurant at the hotel which had a limited menu for our family.

We had a wonderful guide on day two who brought us to the Arenal rainforest, with hanging bridges, an aerial tramway, and a zipline which was beyond a spectacular, adventurous experience that we will not forget. We enjoyed the hotel’s thermal pools and excellent dinner in La Fortuna (varied menu and open to substitutions).

On day three, we had another day of adventure on the Balsa River for whitewater rafting. Our family of six had a spectacular guide who kept us exhilarated and safe! It was a blast and perhaps the best family activity! We enjoyed dinner at a restaurant in La Fortuna (good food, but pricey).

We had another great guide for our hike in the Arenal Volcano National Park on our fourth day and dinner at a local place with a very limited atmosphere, but a spectacular meal brought out on grills to continue the cooking of steak, chicken, shrimp, and fresh fish, with delicious sauces on the side. It was plentiful, wonderfully displayed, and delicious.

Day five was supposed to be a five-hour transfer to Manuel Antonio to include a crocodile encounter and lunch. Due to the Easter holiday week, it took 10 hours, but our driver was kind and patient, and we enjoyed our time together. We learned a good deal of Spanish on the way. We arrived where rainforest and beach meet at the hotel. The hotel was beautiful, but rustic, overlooking the water, and we had dinner. The staff were all great and helpful, getting our luggage handled at 5am and transportation as needed for restaurants.

On day six, we enjoyed the morning at the adult pool. There were monkeys all around us in the canopies and trees. It was exciting to watch and take photos! We had lunch at the hotel and then the guide picked us up on time and took us for a fun adventure on Damas Island: an estuary and mangrove kayaking tour. We enjoyed the dinner provided with the kayak tour, then had a late-night BBQ at the hotel!

Day seven was action-packed, with a transfer and spectacular, passionate tour guide for our outing to Manual Antonio National Park. We had lunch at the hotel and then another very exciting ATV adventure! We had a fabulous dinner at a café with a beautiful atmosphere.

On our last day, we were transferred very early to the airport and said goodbye to an amazing, adventurous family vacation.

We want to thank Zicasso’s travel agents for all their help in planning this vacation. They were patient, attentive, and accommodating of our relentless changes to the plans and restaurants. They were with us all the way from planning to arrival, and always available for any questions or guidance. All the plans were executed seamlessly and on time, with quality recommendations and team support. Thank you for all the great moments and memories!

We decided to travel to Peru very last minute. I had previously used Zicasso and was very pleased with their service, so we decided to do it again. They put us in contact with our travel company in Peru. Our agent and his team immediately responded and listened to everything I would like my trip to include. He sent me the proposal very quickly. It was very informative, organized, and complete. It covered all the areas we wanted to visit.

Once in Peru, we were met by incredible guides and drivers throughout our journey. Our travel agent organized our journey in a manner that we would be acclimated to the altitude and it was great. We had no issues at all. We were able to visit the highest point on our itinerary, Rainbow Mountain, without any health concerns. All the tour guides were amazing and very friendly. Peru is a must-visit country. The people, the food, the sites are all amazing and memorable!

Overall, I believe the travel agency did a good job of setting everything up. All the guides showed up on time and ensured we reached our scheduled destinations. The hotels were clean and comfortable. Overall, it was a positive trip and I would recommend using this travel company.