Our Promises

 

Our Promises
To You

At Zicasso, We’ve Got Your Back

The Top Travel Specialists

We promise that each travel specialist on Zicasso’s network is among the finest travel agents and tour operators – experts whom we consider the top 10%, or indeed, the top 1%, in the industry.

Each travel specialist partner on Zicasso is personally and meticulously screened by us. To ensure quality, we’ve spent thousands of hours pre-qualifying and selecting these experts. You’ll only be matched with specialists who are true experts at customizing your particular trip.

Travel Specialist Default & Fraud Protection

Since we began doing business in 2008, Zicasso clients have booked tens of thousands of trips without encountering a single case of default or fraud. However, in the unlikely event of a travel specialist partner default or fraud, Zicasso will replace all paid services with the same or equivalent services by another Zicasso travel specialist partner.

We provide this protection so you can book and travel with confidence – and because we have full confidence in all our travel specialist partners.

We’re Here to Help As A Trusted Third Party

Travel specialists on Zicasso work with travelers to quickly resolve issues. But if a solution isn’t reached, contact us and we can help. We’re committed to help find a fair resolution and act with integrity. We’ve been in business since 2008, written up extensively in the news, and we have an A+ rating with the Better Business Bureau (BBB).

Zicasso is a corporation registered, insured, and bonded in the State of California.

Real Travelers’ Reviews & Monitoring

Every travel review published on Zicasso is written by a real traveler who used Zicasso. With over 7000 reviews, averaging 4.83 out of 5 stars, our clients are overwhelmingly happy!

However, not every trip is perfect. You can sort by “Lowest” rating and find the negative reviews on our Travel Reviews page. When there’s a negative review, we work with the travel specialist to address the issues. We require that each travel specialist maintains a 4.25 star minimum rating.