Thailand Group Tour Review: Erawan National Park, Mae Fah Luang Garden, Elephant Sanctuary, Phuket Cooking Class

We had a group of 9 people on our 2-week Thailand trip. Not everyone arrived/departed on the same day, so there was quite a bit of coordination involved in creating our personalized trip. Our travel planner from this travel company was very helpful in working with us to plan an itinerary that worked for our group. He was very responsive and ensured all our questions/concerns were taken care of.  The only part that was a bit concerning during the planning process was that on multiple occasions we get sent travel documents with various typos/errors (wrong names, incorrect timing on the itinerary, wrong voucher numbers, etc.).  This all got resolved before the start of our trip, but I think there is room for improvement here.
Upon arriving in Bangkok, we were very pleased with how easy everything was at the airport. We had no problem finding the representative that escorted us through the immigration line and we were able to grab our bags and hop on the transport bus quickly. Stepping foot in a foreign country is often stressful and scary, and this great service definitely put us at ease.
Throughout our trip, we had no problem finding our guides/drivers. While all were nice and friendly, we found some guides were a bit hard to understand and converse with.  
Overall, we were very pleased with our trip and our experience working with the travel company. We felt our itinerary was action-packed, but also had the right balance of down-time.