Travel Review: Finland & Estonia, Helsinki, Talinn, Rock Church

We have used Zicasso a number of times and had seamless experiences.  Unfortunately, this was not the case this time. We were told that our final paperwork would be sent to us before our departure.  When we didn't receive it, we were then told that our guide, upon meeting us at the hotel, would give it to us.  This did not happen.  A few days before the trip, we got several emails with changes to our itinerary.  When I wrote back saying that I wasn't interested in one of the changes, a substitute was not suggested.  Our guide in Helsinki was excellent but was frustrated with the uncertainty of the schedule.  Some of the places that she thought we were going to, I didn't know about and vice versa. After Helsinki, we went to Estonia where we had another guide that we very happy with.  Clearly, this agency works with a local agency in the Baltics that is experienced.  Our two night stay in Estonia was one to two nights too long!  The Old Town is very nice. Traveling the next day for 5-6 hours to see three sights that were hardly worthwhile was not a good plan.