Travel Review: Adventure Tour to Jordan - Hiking, Snorkeling, Jeep and Camel Rides

I would have asked the company for references from their past clients. I essentially selected the locations, activites and hotels on my own as I had specific plans. All I had asked them for was a trusted and knowledgable guide in a foreign and unfamiliar country. Having a good guide makes all the difference in a good vs a life time great and memorable trip. Response from the travel company regarding the traveler's concern We were very disappointed to hear that our client's trip did not meet her expectations. We always strive to coordinate the best possible itinerary for our clients while meeting their requirements and restrictions. For this clients dates of travel, there did happen to be an error in the booking system of hotels all across Jordan and subsequently hotels were overbooked. Thankfully we were able to pull some strings and scramble to get our client at both of her preferred hotels however we did have to switch dates. Additionally this situation was brought to this client's attention over a month before her scheduled departure when her final itinerary was sent to her. In regards to the tours and guided activities, the majority of this itinerary was left open for leisure time. The guided tours and activities that were included with her confirmed itinerary were clearly marked and these guided tours were honored. In addition, we clearly explained that in Jordan all local guides are assigned at the visitor's center of the major sights (Petra), and that they are all employees of the Jordanian Ministry of Tourism and that travel agencies cannot guarantee the quality of their services. We are the North American representative of a large variety of locally owned and operated tour companies all around the world, and we have a close working relationship with these partners. We are constantly striving to improve our service and product line and therefor always appreciate feedback.