Bali Travel Agents & Reviews

I had a wonderful holiday in Bali and highly recommend Zicasso. From start to finish, my travel agent and his team exceeded my expectations. The team was so supportive and helpful, and the airport assistant was a great help getting through customs and immigration. Not only were the accommodations lovely, but the staff were amazing and all knew my name. I was treated like a princess. My travel guides and companions were wonderful.

One of the reasons I decided to go with an escorted tour was because I am a single woman traveling alone and wanted to have some on-the-ground support during my travels. What a wise decision, given I fell while hiking Mount Batur for the morning sunrise. It was a messy and unexpected start to my day. They ensured I was well taken care of and had a doctor waiting at my hotel to evaluate me. I am so grateful for their care. Since I was a bit banged up and couldn’t go in the ocean, they deftly rearranged my tours to include some additional temples and other excursions. The entire trip was delightful.

Our eight-day Bali vacation was a dream come true! I shared my vision of a 20th-anniversary trip filled with relaxation, sightseeing, and adventure, and Zicasso’s travel planners crafted the perfect itinerary. They were incredibly accommodating throughout the planning process, making adjustments until everything was just right. With Balinese tour guides and drivers, we gained valuable insight into the island and its culture. Our co-ordinator communicated with us daily to ensure everything was going smoothly and we were satisfied. It was my first time using a travel agency, and ours truly made our 20th anniversary special.

Our trip was great, and we have no complaints about the travel company, which was very supportive and responsive to any requests and last-minute changes of plans. 

We normally like to explore off-the-beaten paths when we travel, but instead, we felt like we were following more of the touristy crowd.

 As a young couple who enjoy adventure, we would have appreciated the guide helping us explore places that are more for locals.

 We noticed that the travel company was not too familiar with the hotels we stayed in and we think it might be important for the agents to see the locations in person to provide better guidance.

The trip was fantastic, and Zicasso’s travel company did a great job setting up all of the tours and arrangements, including the transit cards, train tickets, and Wi-Fi device.

Overall, we had a great time. First, I want to thank our Zicasso travel consultant, who helped us plan an itinerary that met all of our needs. She was very prompt and incorporated our feedback.

Our family of four traveled to Japan, visiting Tokyo, Kyoto, and the Hakone area. The Zicasso travel agency put together great properties. We loved the locations of each and their amenities. We had excellent seats on the bullet train. Our driver and tour guide in Kyoto were outstanding!

We felt there was definitely a communication misstep with our plans for Tokyo however. Our driver/guide was very lovely, but not very definitive on what we were doing each day. We felt we had communicated with the driver and the travel company as to what we wanted to do, but for example, when we went to do our food tour of Tokyo, it was paired with a visit to the fish market. We asked if the food tour was after the market, to which our guide said yes. However, about two hours into the fish market we realized that was his idea of the food tour. There was no specific plan of what we were to try and no explanation of the items. Instead, we walked around and bought a few things we wanted to try. We shared everything as we were saving room for the food tour that really never happened. It was frustrating as we felt our guide was more of a driver and less of a guide. Communication was definitely a factor, which is why we hired the travel agency.

The moment I spoke with Jasmine from the travel agency for the first time, I knew that I was going to work with somebody who would understand my interests. Not only were Jasmine and her team accommodating, but they made sure I was able to get some rest in certain aspects of the trips where they could anticipate I would need a break. Very, very organized. They knew how to coordinate the entire trip, especially since I traveled to four islands (Java, Borneo, Bali, Nusa Penida). The whole team was very accommodating, and I do not have enough words to express how great I felt about their service.

When I arrived in Jakarta, I was immediately greeted by airport staff who helped me get my luggage and take me to the hotel. I was then met by the team who took time out of their busy schedule and showed me the Jakarta airport and Jakarta. They even took me out for dinner where I had an authentic Indonesian meal for the first time. Afterwards, every day, I was picked up by assigned guides and drivers who I felt safe with and could trust for that day. I learned so much about Indonesia, its history, and its cultures. All the guides were friendly and very informative, making sure I felt comfortable. They even asked me questions about America, my culture, and my philosophy. The team made sure I got to every site and made sure I was safe throughout the trip. Even all the hotels and resort areas I stayed in were amazing, clean, and beautiful.

Overall, I highly, highly recommend this travel company to everyone who wants to visit Indonesia. I was heard by them, I felt safe with them, and I was able to trust them. They treated me like a family member and I had a very memorable experience!

As first-time travelers to Southeast Asia, we wanted a travel company that would tailor a trip to our wishes, provide seamlessness as we moved among the countries, and be responsive to daily changes that might occur. Zicasso's travel operator was all that and more.

From the extremely helpful pre-trip consult to the back and forth regarding various possibilities, the proactive recommendations based upon deep experience in the areas, the carefully selected guides and drivers, and handling little wrinkles as they occurred, our travel agent and his team were absolutely tops.

We loved each stop and, as a result, have become promoters of visiting such a fascinating and welcoming part of our world.