Europe Travel Agents & Reviews

My friends and I had an amazing trip to Portugal planned by Zicasso’s tour operator. When we arrived at the airport in Lisbon, our agent and her team were there to greet us, which was a pleasant surprise. Everything was well planned out and organized.

We visited Porto, Lisbon, and the Algarve over eight days. We had tours set up in each city and private transportation as we traveled to each place. We were also able to visit Coimbra, Évora, and Sintra as we drove through the country. All our tour guides were excellent and very knowledgeable.

We couldn’t have asked for a better experience. I would highly recommend our travel company.

We had a wonderful family vacation. Zicasso's travel specialist took time to understand our needs and work with us over several months to provide us with his views and suggestions. He was patient in listening to us and made an effort to refine the itineraries to meet our needs.

Throughout the trip, he stayed in touch to provide the support needed. For example, the connecting train from Visp to Zermatt was stopped due to weather. He was with us all the way to provide assurance and guidance in reaching Zermatt safely.

Everything was well organized. When we reached our hotel room, a lovely pouch with all the necessary travel vouchers and tickets was on our desk.

Our Zicasso travel agent was amazingly helpful in crafting a custom tour and worked with us when we decided to use them for airport transport and a couple of days of touring. I appreciated her patience in all the refinements we made along the way.

We missed our connection and arrived one day late; the tour company kindly picked us up a day later. When we arrived at Lisbon airport, the driver we had was professional, affable, and exceptionally knowledgeable.

After we arrived at our hotel, I received a distressing email from the tour company that we would be charged an extra $39 for the drive to the airport because we used a van instead of a car. After several emails and texts, it became clear they mixed us up with another traveler who arrived at the same time with two portable bicycles. We appreciated the phone call from our agent apologizing for her colleague's error, but it did start off the trip with a nuisance.

Our driver for the Lisbon to Porto leg of our journey was amazing. He was professional, punctual, engaging with our sons, respectful, attentive, and knowledgeable. We couldn't have asked for a better guide for our day-long travel. We enjoyed our visits to Óbidos, Nazaré (where we had an amazingly fresh and memorable seafood lunch), and Aveiro, where he kindly shared some special traditional egg cakes with us.

We enjoyed our trip to Douro Valley. Our driver was very knowledgeable and we benefited greatly from his master’s in winery background and his enthusiasm for wines. The winery tour was satisfactory, but the picnic lunch was outstanding, with amazing views of the valley. The Douro River boat ride was very relaxing, with a nice crew; we were surprised at the amount of food and wine they had for us (enough for 10 to 15 people). Given we had just had a hearty meal, it did not make sense to us and 95% was probably enjoyed by others after we left.

As mentioned above, this was a private, custom tour booked months in advance with ample time for planning. We decided to go with this travel agency because we wanted the full experience, particularly driving on route 222, said to be one of the best drives in Europe, for at least two hours so I could enjoy the views myself instead of driving. I sent explicit emails to the tour company at the outset regarding this important desire.

Upon entering the van on the morning of our Douro Valley tour and expressing my excitement about driving on route 222, our driver informed us that this was not part of the plan and he planned to take the highway all the way there. He seemed a bit dismissive of our high priority to fully experience route 222 and wasn't communicating with anyone to make any changes, hence I emailed the company. Our driver seemed as if he was doing us a favor when he said he would drive 15 minutes on route 222 after the dam. Our driver's boss called him, but it was too late to change the route to our destination as we were 15 minutes away. Our driver then said he'd try to rearrange the boat ride to allow time to drive back for a couple of hours on route 222. This did not happen.

We had a very rushed and scary high-speed route 222 drive for 15 minutes to and the same 15- to 20-minute drive back. We had two hours at the winery after our picnic, waiting in the hot sun, that we could have used for the drive up or back to enjoy route 222.

In retrospect, I could have driven there myself or hired an Uber driver at a fraction of the cost for the experience we had that day. Or I could have booked a private Viator experience that I found that had all the components included at a lower cost (winery visit, picnic, boat tour, short drive on route 222). What distinguished our intended plans with the tour company was the extended drive on route 222.

When we travel, we like to make the most of our experiences and partner with talent on the ground to achieve them. This tour company is clearly talented. I wish they had spent the requisite time to create the private experience we were looking for with the ample time we provided for them to prepare.

Zicasso's travel agent was absolutely outstanding in handling our recent trip to Spain. Planning, communication, and execution were everything we could expect. He listened to us, understood the nuances of our thinking, and provided a plan that fulfilled our hopes (including making last-minute schedule changes that we needed).

Everything went exactly according to plan … the drivers were professional and on time, the guides were extraordinarily knowledgeable, and the hotels and train tickets were all as promised. His use of the "trip plans'' app provided real-time information for everything. We'd recommend our travel team to our best friends without hesitation. Five stars.

We could not have done this trip without the help of our travel agent and her team. We took my mom to Sicily for the first time, and it was such a remarkable experience. We had many adventures we would not have been able to come up with on our own. The level of detail Zicasso’s agents put together was well worth it. The itinerary was a mix of activity and downtime, perfect for a mom in her 70s!

We were very happy with the adjustments they made based on our requests. We were able to fit in a few things on the fly, making for a very customized experience.

I recently had the pleasure of working with Zicasso’s travel agent to plan my dream vacation, and I cannot speak highly enough of the exceptional service I received. From the moment I contacted them to the conclusion of my trip, everything was handled with professionalism, expertise, and a genuine passion for travel.

From the outset, they took the time to understand my preferences, interests, and budget constraints. They patiently listened to my ideas and provided invaluable insights and suggestions to enhance my itinerary. Their extensive knowledge of destinations and travel logistics ensured every aspect of my trip was meticulously planned and executed flawlessly.

One of the things that stood out to me was their attention to detail. They went above and beyond to secure the best deals on accommodations, transportation, and activities without compromising on quality. Additionally, they were readily available to address any questions or concerns I had, providing timely assistance and reassurance throughout the planning process.

During my trip, everything unfolded seamlessly, thanks to my agent’s meticulous planning. From the moment I arrived at my destination to the day of my departure, I felt well taken care of and supported. Their personalized recommendations for restaurants, attractions, and local experiences truly enriched my travel experience, allowing me to immerse myself fully in the culture and beauty of the destination.

In summary, I cannot recommend Zicasso’s travel company highly enough. Their dedication to customer satisfaction, expertise in travel planning, and commitment to excellence set them apart in the industry. Thanks to their efforts, I enjoyed a stress-free and unforgettable vacation that exceeded all my expectations. If you're considering booking your next adventure, look no further than this company for an exceptional travel experience.

Thank you once again for making my travel dreams a reality.

The trip was wonderful. Our Zicasso tour operator was great and really responsive during the trip. I loved the app, which made everything so much easier and clearer, and having everything in one place on our phones was so nice.

This was a perfect mother-daughter trip at the right time of year to avoid crowds. All of our drivers and tour guides were awesome! The accommodations were likewise wonderful. Communication with our tour company was great and any last-minute changes were taken care of, so we had no worries. We had nearly daily contact from the company, whose staff checked in with us before and during our trip.

Our itinerary had a good balance of planned activities and free time, with lots of good suggestions from our tour guides. The company worked cooperatively with us in planning and replanning our itinerary over the course of nearly nine months! So flexible!

Thank you, Zicasso and company, for another perfect mother-daughter trip!