Outstanding consulting on developing a custom tour. Outstanding customer service in planning and conducting the tour. Our travel advisor was excellent. All plans were clear and implemented as planned. When an adjustment was necessary because of a canceled flight, the adjustments were made quickly and handled... Read more
I had a wonderful time thanks to the attention to detail that this safari tour operator took in planning my trip. The frequent emails from the company made me feel that they were truly working hard behind the scenes to make my trip a success. Read more
I cannot recommend this company highly enough! We were initially nervous about spending so much money on one trip--we don't travel often, but I don't regret a single penny of it. Each day's itinerary had something we absolutely loved, and overall there was a good balance of relaxing and exciting activities. Our... Read more
This Africa safari tour operator customized a wonderful itinerary for my family of four to Africa for 21 days. The vacation was in 3 parts - first part was an intense action packed itinerary in Cape Town and surrounding areas in South Africa; the second part was a collection of 3 safaris in South Africa (Kruger),... Read more
I had a great experience with the travel company. Our agent was very patient with my friend and I especially since we were traveling from two locations (Alaska & Japan) and schedules were dependent on some work situations. We were given itineraries for everyday and everything work out just fine.We told him what... Read more
We worked with this agent to plan our trip to South Africa. She did a good job to understand our preferences and travel style and communicated those to the places we stayed. On our outbound trip we had some travel delays due to a mechanical issue with a Delta flight and then one of our planned activities was... Read more
Our agent was super helpful and responsive throughout the planning process and during our trip when we had a few questions. She had great ideas and recommended great hotels and lodges. She was always willing to chat via phone to discuss the pros and cons of various options and was extremely patient with the back... Read more
Going to Botswana and Zambia for the first time (in fact first time to Africa at all) was a daunting prospect. We wanted to do it right and have a great safari experience. After researching several providers, we settled on this travel agency because their initial proposed itinerary showed they listened to my... Read more
Every aspect of the service provided was first rate. The agent that I dealt with was very responsive and informative in all of the planning. The itinerary could not have been better for us. Everything went as planned without even a single glitch. We could not have been happier with the variety of accommodations,... Read more
I was interviewing several Travel Agents for our trip to Africa/South Africa. After many, many emails and comparisons, I decided to hire this agent from. Our agent was terrific, she gave us good advice and guidance and answered many questions from us. At one point, the Owner contacted us to see what he could do... Read more
Our travel agency did a great job and our trip was great and met our expectations in all respects. Our agent was exceptionally accessible, helpful and responsive. All the arrangements went off flawlessly and we would highly recommend this company. Our only disappointment was that we thought we would have both a... Read more
This is the second trip arranged for me by Zicasso. It was equally superb as the first trip. The safari travel team's operation was well done. It was easy dealing with them on-line and on the phone. At every airport, hotel, and other transfer point the guide or driver met us ...............on time and with an... Read more
Our trip to Southern Africa (which included the Garden Route in South Africa, Cape Town, Sabi Sands, Victoria Falls, and a cruise on the Chobe River) was absolutely magnificent. Our safari travel agent was immensely helpful in designing a spectacular holiday for my husband and me. Really couldn't have asked for... Read more
Wow, what can I even say that will capture our experience? This Africa safari coordinator was top notch in every way. We requested dates that were very last minute and the co owner was prompt and efficient. She was able to book us at all the places we were hoping for and was able to get it done so quickly. This was... Read more
From our initial contact with our Africa safari travel company to the VIP handling of our departure out of Africa, our expectations were exceeded at every turn. The itinerary was so well put together, customized to our exact desires, and the handling of all the logistics was exceptional. We didn't have to worry... Read more
Wonderful experience working with this Africa safari travel company!
When my wife and I started the planning process, we reached out to a number of different luxury travel specialists / planners. Once we had the chance to speak with each of them and see some sample itineraries, we decided to go with this... Read more
I could not be happier with this safari travel company regarding my recent trip to South Africa and Zambia. My agent was a delight to work with! She was given a specific budget and we worked together under tight time constraints as I was booking only about 6 weeks out. As I live in the US and she was in Cape... Read more
Our family of five went to South Africa between the dates of December 20, 2015 and January 2, 2016. We visited Victoria Falls (Zimbabwe), Devil's Pool (of Victoria Falls, Zambia), Cape Town, and Madikwe Game Reserve (staying at the Morokuru Owner's House).
Excellent vacation! Excellent accommodations!... Read more
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