This agency is a very classy and professional travel company. They are willing to work with you to individualize your trip activities and hotels. Every part of our itinerary was covered and the guides and drivers were not only competent at their job and totally reliable but they were also exceptional people with... Read more
From our first contact, our travel company and our agent, in particular, were a pleasure to deal with. Within a few emails she had encapsulated exactly what we were looking for, all her suggestions were excellent and she gave us great options of various activities in different areas.
The original planning was difficult, and at times the agent we dealt with seemed impatient with our request for information or changes. However, the sister company who actually provided our guides anf drivers was fantastic. I can't say enough about the quality of the guides. Each one was special in his... Read more
The service we received from this travel agency was good, not great. It did not compare to the service we received the two other times we used a Zicasso recommended travel agency. There should have been more attention to detail and we should not have felt the need to oversee and double check flight and other... Read more
We contacted this travel agency from Europe with a rough outline of what we wanted to see and experience - they helped us plan a great itinerary. We emailed to and fro and came up together with a great schedule - they listened to our comments, amended the plan a number of times and... Read more
Outstanding service, start to finish. We were a little uncertain whether we could take "on faith" that our travel agency would handle everything smoothly -- or even be there when we arrived! -- and we could not be more pleased with their service. We went through four drafts of our itinerary via email with our agent... Read more
Very well organized trip: everything came together perfectly, driver was always there on time to pick us up, guides were knowledgeable and fun. The contact person at the tour agency that we were matched with was also very helpful and approachable. Read more
They were very flexible about arranging the trip and came up with good ideas. Airport pickups and drop offs were excellent. All the selected hotels were delightful. Our guides except one all spoke excellent English and were very well informed. They were receptive to our needs and made alterations if we requested... Read more
The entire trip was well planned out and communication with our travel company throughout all stages of planning was courteous and quickly answered. The choices of cities and tours gave us a good overall view of this beautiful country, although much more time could easily be spent to discover Vietnam to the fullest... Read more
Thank you Zicasso for putting us onto this travel agency
They helped us put together our 23 day journey of Vietnam with a quick 3 day trip to Cambodia. The journey exceeded our expectations from the up-front itinerary planning, transparent costing, to the on the ground support. Our agent suggested changes... Read more
Excellent trip and outstanding service from this travel agency. Their guides in Hoi An and Saigon were excellent - knowledgeable, personable and very helpful. Fully delivered on their commitment. Read more
The trip was wonderful! This was my first time in Vietnam and Cambodia, and I would love to come back again as it was way too short a time. The accommodations were great (nice hotels in central locations), and our guides were exceptional. We learned so much from them. Our itinerary was a nice mix of city sights and... Read more
This company is the same price as a US/UK based company but does not have the same level of service or organization. The payment process was unsettling (it involved sending sensitive credit card information over email), and some of the guides were not very good. I sent an email to our travel agent after the first... Read more
Our travel agency prepared a flawless last-minute private 12-day tour of Vietnam and Cambodia for our family of 6. All of our tour guides spoke very good English and we're always waiting for us at airports with signs; the hotels were top notch and centrally located, and we had unique experiences in each location... Read more
Overall a great trip! We were provided excellent, knowledgable, native tour guides with a strong grasp of English. They volunteered insights into the values of the Vietnamese people which added a dimension of understanding to the excursions that contributed to the depth of the trip. Our satisfaction was a high... Read more
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