Our travel agent was absolutely a pleasure to work with in planning our Vietnam trip. Our agent "listened" to me in designing our travels and her expertise was key. Our agent even guided me in booking the complex airline reservations. And, she was endlessly patient in answering my many questions.
Your service was excellent. This travel agency, their staff and planning were excellent. We did not have any logistical or substantive issues. We liked the overall experience and plan to your service again.
Upon arrival there was not someone waiting for us to get through the visa process. It had been a long 24 hours of travel only to be extended. As a result we missed out on being able to get dinner when we arrived because it was so late at night. We were told we would be provided with a cell phone when we arrived... Read more
It was an incredible trip that catered to 3 very different people who were traveling together. Almost the entire trip was seamless and the one hiccup was addressed promptly and actions were taken quickly to correct the delay. We saw amazing sights and had some of the most amazing tour guides that added so much to... Read more
We had a fabulous trip in Vietnam. I would recommend this travel company and they were very responsive and reliable. The itinerary was excellent and I think we had a great overview of Vietnam. There were a couple of things I thought could be improved on. The guides were not all equal. Some were excellent but others... Read more
From the start to the finish, this travel agency did a marvelous job in helping us set up our 19 day trip to Vietnam and Cambodia in Feb. - March 2018. The four of us, two couples, had lots of ideas and questions about the trip. Our representative was wonderful. I told her what we were thinking of, our budget, what... Read more
This travel agency delivered and went above and beyond. The guides were wonderful and very knowledgeable. The accommodations were amazing. I can’t say enough how much we enjoyed our trip. I would recommend them to anyone and will definitely be contacting them again for any trip in Southeast Asia! Read more
Zicasso's contact in Vietnam was awesome! They designed a totally custom tour for me with a focus on art, history, authentic experiences, and local food. They took care of everything for me, booking hotels, drivers, tour guides, and even prepared my visa documents. Their local guides were incredibly knowledgable. I... Read more
Fantastic trip to Hanoi, Halong Bay, Hue and Hoi An
I'm so happy that we chose to work with this agency, found through Zicasso. This is our 4th trip planned through Zicasso agents, and I'm planning our 5th already! I'm a firm believer in working with in-country travel agents, and this experience confirmed the... Read more
I would definitely recommend this travel company for anyone traveling to SE Asia. They put together for my wife and me a two week trip to Viet Nam. The survey they gave us to take enabled them to match our interests, requirements, and restraints to the correct travel agency which was able to tailor-make a trip... Read more
My overall impression is neutral to unsatisfied. Initial issue was with price. After being quoted a price, it was increased by more than $1000 per person because the agent "forgot" to include internal airfare. In addition, at the time of payment we were suddenly told of a surcharge to use a credit card which I had... Read more
You won't go wrong using this company for your travel arrangements. I cannot say enough about how pleasant this vacation was compared to others we've taken. If or when I travel to Thailand, Vietnam, Cambodia, or Laos I will definitely use this company again!
This was our first time using Zicasso, travel... Read more
Our 16 day trip to Vietnam and Cambodia was everything we hoped for, and this travel agency was a pleasure to work with both before and during our journey. They were very responsive and flexible during the planning of our trip and they executed all the details flawlessly. We felt like we were in good hands every... Read more
This travel agent helped us craft an amazing, month-long trip to Southeast Asia. She asked the right questions and truly captured the essence of what we were looking for. The trip included multiple flights, hotels, private guides, and unique activities without a glitch. Everything was seamlessly orchestrated. We... Read more
Our travel coordinator gave us a trip of a lifetime through Vietnam and Cambodia . Thorough, accommodating , responsive , attention to details - the consummate professional. 0urs was a private tour for 2 - with 4 star accommodations, ac car and wonderful guides. We hit every highlight on our bucket list. And when... Read more
Wonderful trip to Vietnam and Cambodia. Every detail was handled expertly by my agent. Very easy and patient experience to plan the trip through several iterations of travel dates and cities. The accommodations, guides, drivers, transfers and activities were all first-rate. Would use this agency again if I am... Read more
Everything went perfectly. Our travel specialist was very professional and did a great job coordinating every detail of our trip. He was very responsive to our needs and responded quickly to any request of question. Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.