Overall the level of detail was very good and so helpful for us traveling to a country we had not been to yet . The transfers were exceptional!!! We are unique family and we spent a lot of time planning this trip in Switzerland. Three of the four hotels were right on what we had specified for our family, so... Read more
~~I traveled alone on a custom-designed trip to Florence, Venice, and Varenna on Lake Como in Italy and to Switzerland on the Bernina Express. I gave a list of initial sites to see, and the agent at this travel company gave some suggestions, one of which was Lake Como. I was very happy that I added it in. All... Read more
We had a wonderful honeymoon thanks to this travel agent and crew at this company, and there is no way that we would have had the experience if it wasn't for them. Neither of us had ever really been out of the U.S. before, but we felt completely comfortable the entire time. They even supplied an iPhone that we... Read more
This travel company was really great for us. I decided with only about 2 weeks notice to tag along on my husband's trip to Switzerland ... and throw in a long weekend in Northern Italy on top of it! I was in a bit of a frenzy given the short notice, but our contact was able to make some sound recommendations for us... Read more
We were very impressed with this travel agency and the planning and service that we received from the organization. Our representative went above and beyond in the care she took to make sure our trip was a once in a lifetime trip for our daughter and my wife and me.
The book they supplied with information... Read more
Our travel agency was an ideal pick for our trip to England and Switzerland. Our agent was fabulous with her planning, scheduling and communication. She is very well informed about the area and the options available and is very comfortable to deal with. We had to make an odd change occasionally and she took care of... Read more
From the moment I was contacted by this travel agent, I felt as though he truly cared about my travel experience. I had recently suffered a personal tragedy and was using this extended vacation in Europe as a means of recovering. I had an idea of what countries I wanted to visit but little beyond that. My agent... Read more
Firstly, the initial planning process could not have been easier. The travel agent was helpful and attentive. There were no barriers or complications erected, he simply listened to our desires and found ways to get it done. The whole trip went off like clockwork. There were a couple of minor snags, but nothing that... Read more
This trip was wonderful. Every tour was well planned and handled with the best tour guides. A high point in Rome was the early admittance to the Vatican, and our guide was extraordinary. Being met by our agent while in Rome was also great. He met us at our hotel when we got there, and then again when we were... Read more
Overall the trip was excellent. This travel agency did a great job of having everything ready for us. We had to alter our trip some as we did not like Interlaken and they did a great job finding alternative lodging. I would rate the company as a 10 out of 10. Read more
The first contact back to me from Zicasso and this travel company was nothing but positive from that point on. Every goal I had for my group for this trip was met plus many extras. This travel company and this agent listened to my needs and wants for this trip and took it from there. As a tour leader my job was... Read more
I submitted a request to zicasso to help me plan my Italy trip and I was contacted by this travel agent. He reached out to me to and we worked together on putting together my perfect itinerary. It was the best trip I've taken so far. Everything was planned perfectly - exactly how we wanted. Our agent made sure... Read more
Our travel agents and the whole team at this travel company were wonderful to work with and helped us develop the perfect itinerary for a perfect vacation. Their on the ground team executed everything perfectly and didn't miss a beat, despite massive arrival delays that even included an airport switch. Read more
Transfer from BSL airport to the hotel: The travel agency didn't tell us in which arrival lobby should I wait for the driver. When we arrived at BSL airport, I couldn’t find the driver to pick us up. So I called the travel agency, but they responded slow and couldn't sort out the problem immediately. We had to
We used this travel agency for our 10th anniversary trip to Austria and Switzerland. Our travel representatives were very accommodating and constantly available for any questions. They even recommended restaurants and made reservations on our behalf. The private, English-speaking guides and tours they partnered... Read more
I have to start by saying this travel agency saved the day. My son and his wife had planned on a "European Vacation" that would include Switzerland, but as their vacation time drew closer, they had not finalized any plans and it was becoming last minute. That's when we turned to Zicasso since their agencies have... Read more
This travel company handled all the arrangements for our trip to Austria and Switzerland in August. I'll focus here mainly on the Austria segment, because they needed to handle much more for us in that segment.
We spent 6 days in Vienna, and 1 in Salzburg. The travel company booked us into the most amazing... Read more
We were very happy with the trip overall. They made sure to include all the details we wanted in the trip. Our travel agency handled all aspects of our trip professionally and were easily accessible when needed with any questions. We will recommend this company to friends and are looking forward to our next trip... Read more
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