This travel agent and his team were absolutely the best. My wife and I had the time of our lives, everything was planned out and organized for us exactly as we requested. We changed directions a couple of times on our agent and his team and they were more than willing to meet our needs. All the drivers, guides, and... Read more
Our trip was beautiful. Our travel agent nailed it as per our discussions of what we were looking for in the trip. Everything was well planned. The itineraries our agent sent for each location we stayed were very helpful.
The tour guides spoke and understood English very well, and all were passionate about... Read more
I can't begin to tell you how wonderful our trip to Italy was! Our agent did a wonderful job booking and thinking of everything we might want or need along the way. From the hotels to the tours we truly had a fantastic and memorable time.
I just gave her an overview of the area we wanted to go and she put... Read more
We loved the trip. We would like to thank our travel company for encouraging us to have personal tours of each of the cities. We were hesitant because we like explore cities on our own and we did not think this was worthwhile. For the most part, we were wrong. We loved most of the tours as we gained insight on... Read more
We had a wonderful vacation thanks to the arrangements made by our travel agency. We are all very happy and will carry fond memories of the trip. This pretty much covers all aspects that includes hotels we stayed in, the excellent tour guides that were arranged as well as the well planned scheduling of the places... Read more
We used this travel company for the first time to custom design an itinerary just for the two of us to travel to Austria, Switzerlnd and northern Italy in September 2016. Our agent and his team did a great job of putting together an amazing itinerary for us after visiting with us to determine what types of... Read more
We had a wonderful time in the Dolomites and Northern Italy. We did not want to drive this route ourselves, and the public transportation is less reliable in the more remote areas. Our arrangements with the travel company went smoothly except for one small glitch, but it was remedied promptly (not their fault anyway... Read more
We had an excellent adult family trip. The planning went smoothly. The travel company did an excellent job listening to our requests while recommending and developing a great itinerary and finding great accomodations, guides, and transportation (even being patient with us as we revised and tweaked our plans)... Read more
Our travel specialist planned an absolutely fabulous trip for us! I was able to tell him where I wanted to go and we worked together to set up a trip of a lifetime for me and my daughter. All of the accommodations and excursions were fantastic and the package of paperwork that they put together for us was... Read more
The trip was well planned and the tours were selected wisely to cover the highlights in each country. The communication needs to be improved and the documents should be prepared and provided well ahead as per the agreement. The air tickets should be purchased with check in luggage options not the cheapest... Read more
Europe is beautiful and I've always enjoyed visiting its various countries. This trip was no exception. My low 2-star rating is aimed at the logistics and planning which led to many disappointments. I am not likely to use the services of Zicasso or this travel agency in the future. Read more
I have to start by saying this travel agency saved the day. My son and his wife had planned on a "European Vacation" that would include Switzerland, but as their vacation time drew closer, they had not finalized any plans and it was becoming last minute. That's when we turned to Zicasso since their agencies have... Read more
From the moment I was contacted by this travel agent, I felt as though he truly cared about my travel experience. I had recently suffered a personal tragedy and was using this extended vacation in Europe as a means of recovering. I had an idea of what countries I wanted to visit but little beyond that. My agent... Read more
In today's ever changing world, no travel can go 100% according to plan. Regardless of how well you plan and confirm, problems do arise, schedules change or communication sometimes fails. What is essential in selecting a travel advisor is how well they perform when the unexpected happens. Their availability and... Read more
Overall the level of detail was very good and so helpful for us traveling to a country we had not been to yet . The transfers were exceptional!!! We are unique family and we spent a lot of time planning this trip in Switzerland. Three of the four hotels were right on what we had specified for our family, so... Read more
This travel agency superb and they took care of us from beginning of our trip to the end. I will rate this company as five stars plus plus! The whole team were crossing their T's and dotting their i's 100% of the time. My family felt very comfortable working with them. Every single day we received an e mail... Read more
The trip was flawless and is now a precious memory of a 3 generation venture to Germany, Austria and Switzerland! This travel company was everything you dream about in a travel company. They are careful listeners who think of everything you may or may not need while traveling in a foreign country, from providing... Read more
This was my husband and I's first international trip. Our agent planned a 15 day trip with 6 different locations (3 different countries.) We had a great mix of days that included planned activities and days that we were free to explore on our own.
All of our destinations were pretty spread out but the... Read more
We recently used this travel company for a 10 night trip to Germany and Switzerland for our Anniversary. We were very pleased with their service and the arrangements. They took the time to determine what our interests were and worked with us on which sights and activities we wanted on our daily activities. We... Read more
Our trip was truly a trip of a lifetime. We absolutely loved our time in each location.
Paris: We adored our guide and were slightly sad when we didn't get to see her one day. Our guide on Notre Dame was wonderful but for our group may have been a little too in depth. She likely would appeal best to people... Read more
This travel agent and his colleagues are a top notch team of travel experts who assisted us in living an amazing Italian adventure. Over the course of the 7 days we spent our time well with the activities helpfully honed by this agent tailoring exactly what was needed to make out experience a memorable and well... Read more
We just wrapped up an amazing vacation in Europe (Switzerland and Italy) that was planned and customized so meticulously by a tour company on behalf of Zicasso. From the very initial planning stage till the end of the trip, everything was executed perfectly. By the time we finished our vacation we probably... Read more
Amazing mother/daughter (adult) trip to France, (Paris and Alsace region), with a side trip to Switzerland. I cannot rave enough about our trip and our travel agent! She set up some amazing tours, great accommodations and left no detail unattended. The transportation from place to place was well-timed and organized... Read more
Hello to our Travel Specialist, We had a fabulous trip to Europe, and want to thank you for organizing the Swiss portion. Rather than reflect on all of the positives, I will mention just a few things that stuck out for us: 1. The hotels you suggested were perfect. Well done! Our Zermatt... Read more
This travel agency provided accommodations, tours and transit services for our two week trip to Europe. Our agent, listened to everything we wanted and required. She did a great job at filling in all the blanks and suggesting things that we may enjoy. She took note of the special events we were celebrating and... Read more
We had a fun trip to Switzerland that we worked with this travel agency on. The logistics arranged by our travel agency worked well with one exception: They had planned - and we had approved - a challenging transition from Zermatt to Lucerne which included a 6:37 AM departure via train in order to make a noon lake... Read more
This is my 5th Zicasso orchestrated trip - and it lived up to the reputation I would expect. Our trip started in Amsterdam and then wound it's way through most of Switzerland in a grand circle. This tour company personnel worked seamlessly among themselves - all 4 or 5 of them, without any need on our part to... Read more
WOW! This vacation far exceeded our expectations. The travel company took our starting point, a half marathon race in the Italian Alps, and created a memorable experience. This occurred at several levels. First, the accommodations were all top notch. In Milan, they had wonderful English speaking front desk staff... Read more
This is our third time using Zicasso. Let's say that the 3rd time was not a charm. From the beginning, the travel agent was not as responsive as our previous ones from Zicasso. This should’ve been a clue but we tried to give the agent the benefit of the doubt.
Our great memories are now tainted with the bad... Read more
Switzerland was amazing. It is a beautiful country with stunning scenery and mountains. The towns are quaint and the food is good. We loved Grindewald and Zermatt in particular. This tour company did a good job of coordinating our trip and were IMMENSELY helpful when our flight plans were messed up by the... Read more
Our travel planner did a fine job of identifying places to stay and explore in Switzerland. She also arranged for premium Swiss rail passes which were very beneficial for train travel but also beneficial for entering museums, riding ferries, and taking buses. She also introduced us to AXUS, an app that held our... Read more
Our travel company did a great job designing our trip and keeping in touch. Our agent obtained wonderful seats for us at the Lucerne Music Festival and arranged for a private tour of the KKL which was memorable. He also arranged a great trip for us on a lunch boat.
Our agent originally booked us at the one... Read more
This summer, I traveled to Europe for the time with my Husband. This travel agent planned a wonderful trip for us and I must say that I am still in my vacation hangover! :) We visited Italy, Switzerland, and Paris.
Italy: I had THE BEST TIME OF MY LIFE in Italy. We visited Venice, Florence, and Rome. Venice... Read more
We only had two people reach out to us to interview initially to see who we wanted to assist us. The second one only responded once. Our travel 'guide' was terrific in answering all our questions and the pages of emails I sent for the past year. She was always available to help and I needed that. She also... Read more
There aren’t enough superlatives to describe how FABULOUS our vacation was, thanks to our travel consultant. Her meticulous attention to detail, meeting our interests/agenda was extraordinary. What a joyful gathering we had! Separated by COVID and geography for almost 1.5 years, Grammy & my son’s family (2-year... Read more
My travel planner, Nancy, was just incredible. She paid attention to my likes and desires and put together a vacation that included tours of places I had never heard of, but were just perfect for me and my husband. She stayed in touch with us by email and I sometimes got the feeling that she never slept as I... Read more
Our travel agents and the whole team at this travel company were wonderful to work with and helped us develop the perfect itinerary for a perfect vacation. Their on the ground team executed everything perfectly and didn't miss a beat, despite massive arrival delays that even included an airport switch. Read more
I decided to take an extended (7 week) vacation through Europe, visiting 4 countries and 13 cities, with various friends coming and going throughout my travels. The trip itself was complex, with the added intricacy of the various desires, personalities, budgets, and availabilities of my traveling companions.... Read more
Firstly, the initial planning process could not have been easier. The travel agent was helpful and attentive. There were no barriers or complications erected, he simply listened to our desires and found ways to get it done. The whole trip went off like clockwork. There were a couple of minor snags, but nothing that... Read more
We had a wonderful honeymoon thanks to this travel agent and crew at this company, and there is no way that we would have had the experience if it wasn't for them. Neither of us had ever really been out of the U.S. before, but we felt completely comfortable the entire time. They even supplied an iPhone that we... Read more
We learned about Zicasso Handcrafted Travel while researching our vacation in Italy. The reviews we read were all very good. After we sent our initial email inquiry we received a response within 48 hours. Our travel consultant was very helpful and responsive throughout the entire selection process and afterwards... Read more
saving the day!! Our travel agent and her team were over-the-top excellent!! Not only was the entire trip planned with great detail, they provided us with all of the rail passes, lift tickets and excursion passes in organized packets that made each day lincredibly simple and organized. Their input during the trip... Read more
My trip could not have been better had I written the script for it myself. This travel specialist was a pleasure to work with and was extremely attentive to all of our concerns. The hotels he selected for us were all beautiful and conveniently located to area attractions. The drivers were friendly and prompt and... Read more
They took care of the basics. It was not a total disaster. They were not detail oriented. They were not responsive in the way I would’ve liked them to be. I had to take care of some things myself just to make sure there would be no problems. For example, our hotel in Israel had no record of our reservation a week... Read more
Just spent two weeks with our family traveling through three countries and eight cities. With so many moving parts, trains, tour guides and hotels, and our need to meet up with our son multiple times during his study abroad, we needed help. Our trip planner and his colleagues at this tour company were unparalleled... Read more
This travel agency seemed very efficient while we were in the planning stages. But I don't think they were capable to delivering what we wanted in the vacation. I told them that we wanted a luxury vacation, which should have been obvious by the hotels we selected in our locations. We stayed in 5 total cities... Read more
Overall, this company is the best Travel Agency we have experienced. The travel agency picked some of the best destinations for site-seeing & tours. Also, they were always friendly & available whenever we had questions. We also loved the fact that this travel agency picked eco-friendly locations with... Read more
For a private Tour...I would say the Driver provided to us was excellent...BUT THE HOTELS WERE NOT UP TO OUR EXPECTATION.. To the extend we left our Hotel in Florence a day earlier n REBOOK OUR OWN HOTEL IN MILAN instead of checking into our prepaid Hotel ... Hotel in Rome and Florence was not a very pleasant stay... Read more
This travel agency was wonderful to work with right from the start. We were fussy about flights (time of day, non-stop, extra legroom) and he was quick to offer all the alternatives, and do something that I didn't think was possible. In order to avoid back-tracking during a 7-day trip, he was able to have us fly... Read more
We had a wonderful time on the trip, and we thought our travel company did a very good job. We had four tour guides in different cities, and all were excellent. We had the same guide in Florence for 3 days, and she was fantastic. She was knowledgeable, friendly, and personable. Her English was excellent. Our tour... Read more
My family has been fortunate to take several wonderful trips over the past few years using local travel agencies, each of whom has done a great job for us. I never wrote a review because, frankly, we expected the expert personal service we received. But our travel company's superlative service puts it into an... Read more
Our family had an amazing trip to Switzerland and Germany a few weeks ago. My travel agent was extremely helpful in planning our itinerary that had many "hands on" tours such as one day making chocolate bars at a chocolate factory to making pretzels and sausages another day. He also planned a lot of "must see" tours... Read more
The trip was incredible overall and definitely a once in a lifetime experience. It was very impressive how quickly the travel agency sent us itineraries considering we took a last minute (less than two weeks) trip for 10 days to Italy. Read more
~~I traveled alone on a custom-designed trip to Florence, Venice, and Varenna on Lake Como in Italy and to Switzerland on the Bernina Express. I gave a list of initial sites to see, and the agent at this travel company gave some suggestions, one of which was Lake Como. I was very happy that I added it in. All... Read more
We had previously booked a trip through a Zicasso local agent to Australia and New Zealand. We were so impressed with that agent and his attention to detail that we decided to use your company again. When we received our itinerary we immediately questioned the fact that we would be changing trains 5 times... Read more
The trip was planned perfectly. I can't imagine not having our travel agent! When we got our quote from her, she made sure to call us and talk to us in person about what our hobbies are, what kind of culture we would like to experience, and was very respectful in terms of budget. We told her we loved trying food,... Read more
The trip was good and the travel company did their job well. I'm particularly pleased with their recommended hotel location in all 5 cities - Rome, Florence, Milan, Interlaken and Lucerne. The hotels are centrally located and provides easy access to most of the desired attractions.
This travel team and trip planners were nice and responsive, however we had issues with few of their chosen sub-contractors (Boat rental in Bellagio and Dumo tour in Milan). It was hard to resolve the issue real-time because this travel team was based in US. Read more
We are several weeks past the return from our trip, but we are not out of raves for the entire experience. We asked for a highly customized trip to visit the great old libraries of the world across several mid-European countries and were richly rewarded by the excellent transportation, drivers, and guides provided by... Read more
The trip went very well. Our travel specialist did a tremendous job putting together the logistics and time tables for the trip. The Hotel in Saint Moritz was a nice Hotel and room was upgraded to a more spacious room The Hotel in Zermatt was exceptional. Perfect location, great rooms, nice upgrade to a... Read more
Generally, it was superb. Great follow-through on the whole process. You kept in touch and we knew we could reach you. The accommodations were excellent. The schedule and travel details were accurate and ample. The guides were friendly, wonderfully knowledgeable about the history and geography and the cuisine... Read more
We received very little info about each day and it caused problems for us. I had to write him and ask as we went along, otherwise I wouldn't have heard from him at all. It didn't seem like he understood what our tours would be either though.For instance, our trip to Capri was an all day trip, and we asked him if we... Read more
The initial experience was good when planning the trip. There were some snafus in getting our materials and itinerary to us. They made the determination to send the information in 2 packets instead of to each of us (5). It would have been helpful to know that in advance, and one friends information was included... Read more
We used this agent for the Switzerland portion of our trip.
Our biggest problem with her was that things weren't delivered on time. Deadlines were always late and I had to call and email to get a response. Since I didn't know her, only her Zicasso profile, I was nervous that I would end up with nothing. ... Read more
Although our trip started off a little rocky, my husband and I really enjoyed our travels in Holland, Germany, Switzerland and ending in Italy. This was the first time we decided to travel out the country doing more of a self guided tour rather than a tour with a guide and 40 other people.
Overall, this was a most enjoyable experience. However, it was not the best experience I've had with a travel agent. We used a Zicasso recommended company last fall had were extremely satisfied. This time right from the start, booking with this travel agency seemed to be a struggle. First I was told that I would... Read more
Our agents from this European travel company were great planning partners for me and my family! They worked tirelessly to make sure that our complex trip, involving 8 family members including 2 kids, went without a hitch. Our agent was so patient with me as we fine-tuned our plans, added/subtracted people from the... Read more
Our travel company was very good and we have no concerns highly recommending them. We would definitley use them again. We had private drivers and guides during our entire 21 day trip. Every one of them was on time and professional. We only had one issue with one driver. All the rest were fantastic. The... Read more
We thank the folks at our European travel agency for a great two-week trip through Austria and Switzerland.
Prior to preparing an itinerary, our agent carefully asked us about our travel preferences. She then suggested interesting places and activities, and drafted an summary itinerary for our review. Upon... Read more
Our trip was fantastic and Valentina at this Italy travel company was great at making sure our trip was exactly what we envisioned. We would absolutely use Valentina again for our travel arrangements. She was patient, and customized everything to meet our individual (and unique!) needs. She didn't flinch at our... Read more
I discovered Zicasso while surfing the web for a travel company that would help us put together a custom tour of Croatia to visit our relatives and explore the country. After reading about the company, I filled out the information and sent it to Zicasso. Almost immediately, I received a reply thanking me for my... Read more
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