Excellent excellent and excellent are three words that describe this agency. Our planning process was very very smooth as the agent had excellent knowledge of the region. Our travel agent was always available in the process. Upon arrival we were greeted by well read guides and experienced drivers. They were... Read more
We had an AMAZING trip to South Africa to celebrate the milestone of turning 30!
This safari travel coordinator was definitely the right choice to plan our trip. We gave them a budget, a timeline, and a list of things we wanted to do on our trip and they made it happen. It was almost effortless for us as... Read more
Our family of 11 including 4 grandchildren, 10 years old and younger, had a fabulous time in South Africa. We were in South Africa for 8 nights after our arrival. During our time we spent three days exploring Cape Town and adjacent areas with an excellent tour guide. He was able to engage the grandchildren, be... Read more
This was a fantastic trip - dare I say the trip of a lifetime - and we travel a lot! We traveled as a family of 4 with two boys age 4 and 5. Our agent and travel team did an excellent job of taking into consideration what our needs would be as a family with small children - making sure the boys could participate... Read more
This company is FANTASTIC! I highly recommend using them. They were very easy to communicate with and really listened to the experience I wanted to have. All emails and phone calls were always answered within a day, usually less. They had answers to every question I had (and I had A LOT) and were spot on with... Read more
We had a fantastic journey to Africa and will remember it for a life time. Travel is all about the "stories" that are created...and we have wonderful stories to tell our family and friends. We structured this trip in a way that was done as if we would never be back...in other words we wanted to see a variety of... Read more
From the moment we spoke to our agent, we knew that our trip was in the hands of a professional who knew and loved the people and the countries that we would be visiting in Africa. Our agent, on behalf of this travel company, planned an itinerary with our needs and travel desires in mind, and as our interests... Read more
We had such an amazing time exploring Cape Town and on safari in the Timbavati and Sabi Sands Reserves in September. This was hands down the best trip either of us have been on! From start to finish, everything was so well planned and executed, that we never felt any of that normal vacation stress. Even when there... Read more
Nothing but great things to say about our experience with this Africa safari travel planner!! The day after we entered our Zicasso request online, we were contacted by our agent. We clicked immediately. She got right away what we wanted to achieve during our trip and began helping us to develop a workable plan. If... Read more
Making a Safari in Africa was on the top of my bucket list and I wanted to do it “in style”. We also wanted a company who was located in Africa and who had established a good infrastructure. We hoped to avoid delays between inter-camps on the small planes.
We have been looking at trips to Africa for the last two years, talking and meeting with many travel agents who "specialize" in this destination. We always came away more confused and disappointed with the information we received , as no one seemed to care what we wanted , it was always what they thought we should... Read more
My husband and I have been on private tours before. Our Africa Safari travel agent was by far the best experience we have had. The hotels were as we liked them, small luxury boutique hotels with character. The hotels' staff were particularly responsive. The guides congenial and informative. In fact, knowing... Read more
Every detail of our trip was well thought out and executed. Our agent at this Africa safari travel company planned a month long trip for our family (kids ages 11 and 13). We started in Zimbabwe on safari and ended up going down the Garden Route from Cape Town. We had the right number of nights for each location... Read more
Our trip to Southern Africa (South Africa, Zambia and Botswana) was the trip of a lifetime. After trying to research our trip by myself, I read about Zicasso and contacted them to help with choosing a travel company. It couldn’t have been better. We were given the names of two travel companies and contacted both.... Read more
The trip was definitely the "trip of a lifetime" for us and we both have enjoyed more international travel than most. Our representative at this Africa safari travel company was amazing in her listening skills and how quickly she gleaned our tastes, trip goals, likes and dislikes. We spent 2 weeks in Africa and... Read more
Normally we plan our vacations and travel ourselves, but with a trip like this, we definitely knew it would be easier to work with an agent. Especially trying to plan the timing on domestic flights and transfers, and to help us narrow down the hotels and lodges. It's so easy to get overwhelmed by Trip Advisor... Read more
This is the letter that we wrote to our Africa safari travel agent upon our return.
On behalf of Jocelyn and I, we send our heartfelt thanks for your exquisite planning of this journey of a lifetime. Each step along the way we praised your choices — from the seamless moving from place to place, to the... Read more
The following is what we wrote to the travel agency directly:
I am writing this in lieu of the survey and hope that we cover the questions. First of all, THANK YOU!!! Our agent was wonderful and accomodating in reference to the scheduling and the itinerary. She was charming and friendly and was quick to... Read more
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