As this was our first ever experience with a non Malaysian tour agent and our first trip to Eastern Europe , we were anxious but was very pleasantly surprised by the well organised itinerary and accommodation. Thank you to this European travel agency.
Over all the trip was a success. One time our driver did not pick us up from the hotel to the airport and we were not given a local cell phone in Berlin even though we were told the driver would give us one. Read more
This European travel agency did a great job coordinating our trip. They arranged every day for us and worked with us to make sure the trip matched what we wanted. Every driver we used arrived early, drove a spotless car, knew exactly where he was going, and was very polite and agreeable. Our three tour guides were... Read more
My wife and I and another couple asked this European travel company to plan a trip for us to Berlin, Prague, Vienna and Budapest, with a stop in Cesky Krumlov and a separate visit by our friends to the High Tatras and Krakow. With the exception of a coupe of glitches in Berlin (the hotel, while very nice, was not... Read more
Very satisfied. with just a few suggestions for improved service. They had to make many, many, arrangements and they all went off without a problem except in one case, where the hotel/apartment did not know that the travel company handles all the transfers and has paid for them in advance. Read more
Very good travel planning. Great hotel recommendations. Detailed information on travel plans and options for each destination. Set up drivers for transportation - both locally and for travel between cities. Arranged local tour guides for walking tours and local sightseeing. Provided a phone for local calls. Read more
The Travel Company was very professional and prompt in making the arrangements I requested. As it got closer to the trip, there was less communication/confirmation from the Agency unless I initiated it. As a result, we had a few snags that should have been able to be resolved before we left, but we survived. Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.