Our travel planner did an exceptional job of planning our activities and accommodations in Norway and Iceland. She was very responsive to our feedback during the planning process and available to answer our questions during our trip. Thank you!! Read more
This was a customized trip to the Arctic. I specified as my 2 primary parameters that we get as far north of the Arctic Circle as possible without being scientists or in the military, and that we spend at least 3 full days in Tromso attending as many concerts as possible at Nordlysfestivalen, the North Lights... Read more
We had the most amazing trip! Our trip planner from this tour company provided us with the perfect itinerary! We experienced everything we hoped for with ease. Our trip planner scheduled all of our tours, hotels, restaurants and transportation. The trip flowed perfectly. Everything went as scheduled and there... Read more
I worked with our travel planner to coordinate a "bucket list" dog sledding and ice hotel adventure for my wife and I. Everyone at this tour company was very responsive and supportive along the way. The travel company uses an app that stores all of your travel documents, itinerary, "flight hub", interactive maps,... Read more
I would rate them as "perfect" .. they were able to find out enough about us personally to then design a wonderful itinerary which worked like clockwork .. there were no glitches at all! And we did contact them with a question during the trip and they responded very quickly to our inquiry. Read more
I believe the trip was successful for the most part. But we did have some difficulties with pick up times in Oslo and Copenhagen. The phone numbers did not work from my iPhone and thanks to the concierge who dialed from his desk phone was able to get through. The UK number listed on the itinerary did not work... Read more
We had a wonderful trip, thanks to our travel planner. He suggested experiences we never would have thought of and kept in touch with us throughout the trip. He even gave us a complimentary canal cruise in Copenhagen! Our trip would not have been as magical without his involvement. Highly recommend our planner ... Read more
Our travel company executed all the travel ideas for a pre and post 15 day cruise trip we asked for. The pre and post cruise land travel we booked through them was designed through their own travel guide partners and other partners, hotels were very nice; room upgrades and dining certificates were a nice touch. Our... Read more
The initial support and planning provided by this travel agency was 5 stars worthy - Our travel planner and team were very responsive and helpful in putting together a custom itinerary that aligned with our travel style.
The gaps in our itinerary were not discovered until we were in the midst of our trip to... Read more
We had never traveled to Norway before, so, based on a recommendation from a friend, I engaged Zicasso to help with the trip logistics as well as to seek any insight or suggestions they could provide around an itinerary. We were extremely pleased with the service in both areas. Our rep made some suggestions... Read more
Our trip to Norway was fantastic. The travel specialist we worked with lived in Norway and had traveled extensively during his time there. He paid close attention to what we hoped for in our trip and he ultimately formed an itinerary that was perfect! The hotels, activities, driving routes, and suggested stops... Read more
First of all, and most importantly, everybody who was hired by this travel company was where they were supposed to be when they were supposed to be: limo drivers at airport, guides, food tour people, etc. This makes a world of difference when traveling and it is why you deal with an agency rather than plan... Read more
This travel agent gave us great service. Our planner was easy to work with and not only kept in touch with us throughout the trip but was able to make adjustments when we needed them. It is not easy to work with a group of 10 women with varying physical abilities. When problems arose such as our missed flight to... Read more
We were put in contact with this travel agent in Norway. Our agent was a delight to work with, she listened to what we wanted to do and asked questions to ensure she got a feel for our personalities. (At least it appeared that way to us). She scheduled phone calls and follow-up emails. She was very prompt in... Read more
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