My travel agency went beyond my expectations by developing and constructing an itinerary that allowed me to have a holiday that was memorable and somehow exceptional. I don't normally write reviews given that my expectations are for a certain level of service, however if you are reading this and are considering... Read more
The trip, overall, was terrific! The travel company- well, my specific request included "boutique size hotels" and that the Australian Open was key note. We had two hotels we were unhappy with, the key note being in Melbourne (location of Open). It was the biggest hotel (... Read more
This travel agency was one of two companies that responded to my Zicasso request. I chose this company based on my initial positive response to our agent. I was right! She planned the perfect 25 day vacation to New Zealand and Australia. Accommodations and tours were all superb! Read more
Our trip was fabulous. Our agent listened carefully and understood that staying at nice hotels was very important to us. Our rooms at the hotels were consistently the best in the hotel, with amazing views, and lovely amenities. At the hotel in Sydney, we were in a corner room on the 22nd floor with panoramic... Read more
Came up with good trip plan at reasonable prices and provided excellent service. Our Consultant was outstanding. She was very familiar with travel options in New Zealand and worked with local travel partners to get best prices. Also was a pleasure to work with and provided excellent service and quick turn around... Read more
I have worked with travel agents all my life. This travel agency is the best of the best. They listen generously to both our desires and budget, they offer incredible ideas garnered through local knowledge, and their customer service is outstanding. Our trip was sensational. Read more
My agent interviewed me to determine my exact trip wants and then provided excellent suggestions for itineraries. He has an in-depth knowledge of the region and even spent 90 minutes on the phone with me the week before my trip to walk me through the itinerary, suggest driving routes, and ensure I was comfortable... Read more
Our agent did a great job of planning this road trip of a lifetime!
Drove from Auckland to Queenstown over a three-week period in late December to mid-January. Stayed a couple of nights at each place along the way, driving an average of three hours between stops. Very nice mix of lodges, B&Bs and hotels... Read more
I was expecting to have the "value added" experience of dealing with tour company that promotes an entire trip 24/7 access and support while in the country, New Zealand. I had to access a third party while in New Zealand as bad weather necessitated rescheduling, and connecting with providers of specific... Read more
We sent our agent a list of places in Australia and new Zealand we wanted to visit. He questioned us about what sorts of things we were interested in seeing and doing on the four-week trip. We spoke on the phone to be sure he knew precisely what we wanted.
Our agent came up with an ideal itinerary for us. ... Read more
My travel agency provided us with a great family trip to New Zealand. Our agent listened to what we wanted to do and put together a fun trip for us. All arrangements worked out fine, and all the providers had a positive impression of this travel agency. Our trip required coordinating travel for 6, with various... Read more
My husband and I used this travel agent to plan our honeymoon. We knew we wanted to go to New Zealand and we wanted to stop at a tropical location on the way, but weren't sure which one. He helped us personalize a trip that was perfect for us. We ended up staying 5 nights in Fiji then spent two weeks traveling... Read more
We left our travel plans open and followed the itinerary suggested by our New Zealand travel agency. Our trip was great! Because of their insider knowledge about New Zealand we went to less traveled areas as well as top tourist attractions. We were consistently booked on tours, etc with companies who rated at the... Read more
We went to New Zealand for two weeks for our honeymoon in December, and had the best time ever! Initially, we wanted to visit more than one country but our agent was very helpful at helping us narrow down our priorities in order to plan the perfect trip. We quickly realized that New Zealand has so much to offer... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.