This travel agent planned a once-in-a-lifetime trip to New Zealand and Australia for our group of 4. Our travel agent booked us into small hotels and wilderness lodges not seen by larger tour groups. Wilderness walks and small group excursions made for special experiences and greatly exceeded our expectations. When... Read more
Superb service. Sensitive to client needs. Expert advice. Solid follow through. Delightful trip with no problems. From the planning stage through the execution of our trip, our agent's passion for her work coupled with her effective response to our needs is deeply appreciated. Read more
Our trip was such an exciting experience from beginning of the planning stages to the end of the trip. This travel representative was an excellant agent. We only had to tell her what type and level of activities we liked and she gave us a list of ideas for each day at each location. We were in constant contact for... Read more
This travel agent planned an amazing 3 week trip through New Zealand that we took in March/April of 2017. The trip was personalized to match our interests and activity level and we loved the schedule she set up for us. The logistics were flawless, and she was able to help make some alternate arrangements for one of... Read more
We had a wonderful vacation to New Zealand and Australia planned and organized by this travel company. They were imaginative, responsive, and expert. Their recommendations were spot on and their logistics for a very ambitious three-week trip were flawless. We could not recommend them more highly. Read more
Our trip was well organized, tailored to our desires and full of pleasant surprises. Our agent took the time with planning to really connect to our style of travel and interest. Any issue that arose during the trip (usually related to air travel) were completely out of the hands of our travel organizers. We... Read more
These agents did many things that were above and beyond.......when our original booked flight was cancelled, they spent hours dealing with the airlines to change multiple flights and to make sure our upgraded seats were preserved, and they did this at extra expense to themselves. The only real problems we had with... Read more
Our travel planner really listened to our needs/wants and was great at guiding us to a super vacation in NZ, while visiting our daughter who is studying abroad there. Our accommodations were wonderful. Very glad we listened to her that premium economy on NZ Air was worth it. Her travel directions and tour... Read more
This travel agent was instrumental in coordinating and planning our honeymoon to Australia and New Zealand from New York. We went for 3 weeks and from the get go, our agent was communicative, helpful, and amenable to changes/edits from us including a change to our budget. We were simultaneously planning our wedding... Read more
We starting planning our trip to New Zealand and Australia a year ago. We wanted a semi-private 3-week tour, spending half our time in NZ and the other half in Australia. We submitted our information to Zicasso and quickly received info from three companies. We contacted the companies who then wrote up itineraries... Read more
It was a trip of a life time. We had a group of eight coming from different parts of the country (USA) all wanting to travel together. Our travel agency and travel planner was great. Our travel planner set up a great trip. We made a few minor tweaks to the original itinerary and had a great time. Read more
Our travel agent and her team were exceptional. Knowledgeable, responsive, thorough and very approachable. They did a superb job of developing a trip that balanced our list of places to visits, desired expenditures, available time and types of activities. Plus their restaurant recommendations were terrific.
Our agents from this travel agency were outstanding! All details of our trip were exceptionally well-planned and executed. When we arrived at our first destination, a travel portfolio awaited us with detailed itinerary, maps and other helpful information. We throughly enjoyed all of the activities and... Read more
Our agent was fantastic! Every time my overanxious husband found something new to worry about, she was there with the answers. I cannot tell you how much I appreciate her! She truly made this trip of a lifetime become a dream come true. Read more
Our 15 day trip to Australia and Queenstown, NZ was planned by this travel company. They took the time to thoroughly interview us as to what was most important to us about our upcoming trip, what we like to do, what type of hotel experience we prefer, etc. They then went back and within a few days, presented us... Read more
This travel agency was very professional, listened to our needs well, and was always available quickly when we needed them, both before and during the trip. I would recommend them highly to anyone who wants to visit their beautiful country of New Zealand, Read more
This is by far our best experience with a travel agent! Our agent and her team set the standard for attention to detail and personal service! Right from the beginning when we expressed our interest in a trip to Australia and New Zealand, our agent could have not been more helpful. She promptly contacted us and... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.