The trip was great. The travel company did a great job with planning this trip. I would have expected more communication on the part of the travel company instead of me emailing and calling to reconfirm before the trip. We also never received a follow-up call or email after the trip. Read more
Overall, a very good experience. It pays to have a general idea of what you want to see and do when you start planning the trip, but the travel company really helped put that vision together with some great recommendations. It is also nice to have someone take care of all the flights, transfers, lodging and visas... Read more
It was a wonderful 3 week honeymoon. We were on the move every couple of days in New Zealand, and then relaxed for one week in Fiji. The travel agency in New Zealand had it all in order, and everything went smooth. Our only issue was that our hotel room was not ready when we first arrived in Queenstown. This was a... Read more
My family of 5 adults just got back from our first trip to New Zealand and Australia and it was the most amazing trip ever, thanks to Karen from this Australia/New Zealand travel company. My family was amazed at her attention to all details - including the wonderful accommodations she arranged for us, and the... Read more
we feel that we that we have a comprehensive understanding of the countries because of the guidance in choices by Jillian from our Australia and New Zealand tour operator in Seattle. All the multiple of arrangments went like clockwork. On return home, Budget Rental Car, however, has been a disaster in mischarging us... Read more
This New Zealand travel company was great to work with. Jillian was always willing to make sure the trip would be what we wanted. She answered any questions that we had before leaving and made our trip very easy. Read more
Karen's assistance to us was absolutely superlative. We appreciated how she was very caring and personable, as well as incredibly meticulous and professionally responsible in her work. She helped us have our 'trip of a lifetime' and I have already anecdotally recommended her to several friends, should they ever wish... Read more
This Australia travel company is a company that I would definitely recommend to my friends. Great staff that worked themselves to the bone to make everything right. I wish I had 4 hands, so I could give them 4 thumbs up! Read more
New Zealand is a great location and one we hope to return to at some point. It worked great for our honeymoon trip and this New Zealand travel company did a great job organizing all of the details. We even had a local agent to call with questions and changes and they were also extremely helpful. Read more
Once-in-a-lifetime trip and excellent experience with this Australia/New Zealand travel agency and Shelley, our travel rep there. I recommend travel insurance to anyone taking an expensive trip. I experienced over $1,000 of unexpected expenses due to having to spend nights in a hotel, reschedule flight on another... Read more
Qantas flights to and from NZ were a huge hassle (fyi, I booked Qantas myself online and did not use the travel agency). They were not flying because of the volcanic ash from Chile, however Air NZ was flying. Qantas personnel made things quite difficult for us (& thousands of other travelers) and we wound up... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.