Jillian of this New Zealand travel agency is a real travel professional. She suggested alternatives to our original plans which enhanced our experiences. We especially enjoyed the private tours she arranged for us. Jillian is from NZ and knows the country. Read more
This travel agency was initially not as responsive as the other travel agents. However as soon as we spoke to Jillian it was immediately obvious that she knew the local market well and would work diligently on our trip. She was always patient in addressing our many questions and requests for changes. Read more
Karen at this New Zealand travel agency took the time to really understand our goals for this trip and tailored the itinerary perfectly. The right places, great accommodations, and the right amount of time in each place. Karen did a great job we highly recommend her. Read more
Good job all round. Shelley did an awesome job. She made the process easy. Some small issues but generally good. When renting cars it would be nice if I didn't have to pay for insurance when my platinum credit card covers it. There was no way to change the rental contract at the time costing me over 50 bucks. Can... Read more
Very helpful and pleasant to work with. Arranged everything perfectly. She even called us at our B&B to make sure everything was going good. Great service. It also helped that the price was great too. Read more
Jillian, of this New Zealand travel agency, was outstanding. She is extremely knowledgeable, an outstanding "listener" accommodating all questions and preferences, offered options when appropriate, showed excellent judgment in her choices (accommodations and tour companies), and respected our budget. Here's where... Read more
The trip was wonderful and it was a pleasure to work with this New Zealand travel agency. Jillian did a great job rescheduling our trip after the Christchurch earthquake. Everything worked perfectly. Read more
Could not be more pleased with Jillian and this Australia/New Zealand travel company. When I first decided on taking this trip I asked a few travel agents to submit some suggestions. Most responded with very general ideas. Jillian came back with a detailed plan that covered all the things I was interested in doing... Read more
A perfect trip in February away from the midwest snow and ice. The travel company was great--very attentive, lots of personal contact and discussion around the itinerary and there to help with flight complications arising from the Christchurch earthquake. Read more
A wonderful itinerary with the right mix of locations, good number of days at each spot, perfect activities, on-ground logistics were all great. Only snafu was a very poorly handled trip insurance situation by the travel agent (we booked trip and bought policy after being assured in emails and on the phone that we... Read more
Joanne at this Australia/New Zealand travel agency did a wonderful, patient job of getting the trip together. The accommodations have all been okay, the tours she arranged were terrific, and generally I think they did a great job. Joanne was responsive both by phone and email when any hiccup occurred. We haven't... Read more
My traveling partner and I had neither the time or ability to really plan the trip so we were very dependent on this Australia travel agency and the agent, Shelley, to decide where we should go, how long we should stay at each location and what we should do. She did a great job both with the choices of where to go... Read more
Very meticulous in getting all the details done right. Shelley answered promptly whenever I had a question or a request. Shelley worked very hard in getting our dream of creating our own wine trail through New Zealand. It started out as a fantasy and Shelley made it a reality. Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.