The travel company got the job done but was frustratingly unresponsive at times. In addition, on two of our flights (one of which was a 12 hour flight), the travel company did not book us into seats next to each other. They were, however, very patient with our many requests and set up a very good itinerary for an... Read more
Our Trip was absolutely wonderful. More than we could have ever hoped for. The travel arrangements made by our travel agent were "spot on", he didn't miss one thing. Every shuttle was there, every tour picked us up on time, and the accommodations were all very different from each other, and just refreshing and... Read more
The tour operator that we chose is a wonderful travel company. Our travel agent planned our 3 wk. trip to Australia & New Zealand & was extremely friendly, helpful, & accommodating. She was very easy to work with & made suggestions and changes whenever necessary. She is originally from NZ &... Read more
Our Australia travel agent planned an amazing trip. The hotels and day trips were great. She always responded to my e-mails quickly and when we were having problems with extra luggage she quickly contacted the airlines and solved our problem. Read more
We used a New Zealand travel agent to plan our honeymoon to Fiji and New Zealand, and everything was wonderful. She was very responsive to emails and helped us to plan the perfect trip. She checked in with us when we were in Fiji, to make sure everything was ok (it was more than ok! the Tokoriki Resort was... Read more
The entire trip was superbly laid out. My elderly father and I visited two countries in a part of the world we had never visited before (Australia and New Zealand). Our travel agent listened to our requests and special needs and worked with us to plan itineraries and transportation and lodging. We had a great... Read more
Our tour operator worked closely with my husband and I throughout the entire process. They covered things in my itinerary that I would have otherwise completely missed. The travel company listened to my "must dos" and requirements on hotels and provided an exciting itinerary that completely matched our travel... Read more
Our travel specialist planned a trip of 3 weeks to Australia and New Zealand for my 2 daughters and myself. It was customized perfectly for us and everything was just as I asked for. The people, tours, lodgings, etc. were perfect.
There was always someone to call for questions in every country and we had the trip... Read more
The tour guide we had was very nice and knowledgable. however, he was not worth what was paid. I was not clear at all on what I would get for the cost of what I paid. due to weather, a major part of the tour was cancelled and what we did instead was far less expensive and he tried to get us to pay for it. I would... Read more
Sydney and Great Barrier Reef are not to be missed. Our Australia travel specialist was very effective in putting together a 10 flight journey with 3 hotels and a couple excursions. All were very satisfying. Read more
Zicasso referred us to two travel companies that specialize in New Zealand and Australia.
We selected this New Zealand travel agency for our trip to New Zealand and were not disappointed. Our travel specialist developed an itinerary for us that can best be described as a MAGIC CARPET. She worked with us to fine tune... Read more
This Australia and New Zealand travel company did a very good job helping to plan our trip.
Our travel preference is to travel independently and then to fill in with a few tour dates, as needed. They selected our providers for tours to the Blue Mountains, Great Barrier Reef and Kuranda in Australia. The tours were... Read more
Positives - I worked with this Australia and New Zealand travel company and overall they did a good job with all the arrangements. All flights, tours, etc. went as planned with no surprises.
All the vendors they used for our local tours and transfers were professional and of good quality. The hotels we were booked... Read more
This trip could have become a nightmare: two delay outbound flights ,a miss connection , a cancellation of local tour , a worst snow storm in 30 years but the disaster aborted and became a life time experience all because of my New Zealand travel agency.
Shelly was terrific. She put together a great itinerary that was suited to my tastes and within my budget. Then she made several sets of changes when my sister decided to join me. She did this all within a very tight timeframe, and was extremely responsive and professional.
As far as the trip went - it was... Read more
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