Before deciding to go with a travel agency, we spent a lot of time doing our own research on what we wanted to do while in New Zealand and Australia. Planning an 18 day trip to countries you've never been can be quite overwhelming, which is why we sought out a travel agency to assist us. A travel agent from our... Read more
We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more
Due to our age, my wife and I wanted to plan and experience a "once-in-a-lifetime" vacation while we are still able to enjoy it. We started by contacting Zicasso in early March 2013 if I remember correctly. 2 companies responded. A co-owner of a competing company responded, made many promises, and failed to meet... Read more
Our New Zealand travel agent planned the perfect trip for us. She was always responsive to me and we worked very well as a team. Never did she get impatient with my questions, changes or concerns. It was a pleasure to work with her. I find the previous comments do not pertain to all travel agents. The places she... Read more
The New Zealand travel company planned a once in a lifetime trip for us! My husband and I spent 2 weeks traveling both islands in New Zealand and found adventure at every turn. Our travel agent planned an amazing trip incorporating all of the experiences we were interested in and suggested many more which were even... Read more
Sheila did exactly what I wanted- she listened to our interests, picked some excellent options for us, and then worked with me to tailor the 14 day plan to our maximum benefit. She is very knowledgeable about the whole of New Zealand, and I would not hesitate to use their services again.
Our trip to Australia was a trip of a lifetime and it exceeded all our expectation thanks to our travel agent from the Australia tour company. Our agent worked with us tirelessly for months to customize a package to fit our needs and our budget. Our trip consisted of 10 airline flights, 8 shuttle transfers, 7... Read more
Thanks to our travel agent, we were treated extra special everywhere we went. Every tour operator and hotel knew we were on our honeymoon and did a little something romantic just for us. It was either flower petals on the beds, and nice picture spot together, or a candle lit picnic.
Our family of 5 including 2 college seniors and a 17 yr old. loved New Zealand. Working with our travel agent from the New Zealand tour company was such a pleasure. She always answered all our questions no matter how trivial and she responded quickly to all emails. Our trip was well planned out and all the... Read more
Wonderful! The whole trip went off as planned without a hitch. Attention to detail was paid and it was as if we had a tour director with us for every event. There were a great variety of activities, and many active days where we were hiking, kayaking, riding in a jet boat and other boating days. Read more
This Australia and New Zealand travel company and Lisa in particular were outstanding to work with and she developed an unbelievable 7 week trip for us. Every connection, every flight, every excursion, every hotel/B&B reservation went off without a single problem.
We cannot say enough good things about... Read more
Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and our agent, it was also one of the absolute best things we've ever done! They didn't miss... Read more
Karen from the travel company could not have been more helpful. After spending much time talking to us, she personalized our trip to fit our interests and age! She really made us feel like she cared about providing a special time for us. We felt she "had our back" and would help if any problems occurred, which was... Read more
Our trip was all that we hoped it would be thanks to the careful planning and attention to detail we received from Karen. I was impressed right from the first contact. Karen asked questions about what activities we enjoyed and customized an itinerary that was tailored to our interest. I have never received such... Read more
My husband and I LOVED our 3 week honeymoon to Australia and New Zealand. It was truly the trip of a lifetime to visit Hayman Island, Cairns, Gold Coast, Sydney and Auckland. This Australia and New Zealand tour operator was fantastic to work with on planning our trip. They were indispensable while narrowing down... Read more
Jillian from our New Zealand tour operator was incredible.. She listened to our likes and dislikes and tailored a trip for us that she felt would offer the best of New Zealand and still accommodate our particular needs (we wanted to spend two days with friends in the Bay of Islands). She tweaked the reservations at... Read more
Everything was fabulous. I was very happy about the detail of things we needed to know. Everything played out like clock work. We had one problem with a time that was incorrect on the agenda, but not on the coupons. It turned out fine. I really appreciated that they were looking out for us even as we were on the... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.